Crocs India Complaints & Reviews

Hi team,

I have not received the refund against the order:[protected]
Please resolve.

My crocs broke very soon.I purchased them from an offline store in chandigarh on 28/05/2023. I have sent an email at [protected]@crocs.com .Kindly give a solution as soon as possible.

[protected]

Dear officials of crocs,
I would like to bring your attention into a customer’s concern about one of your signature product damage,
I purchased a pair of cros lite ride around 1 yr ago from the authorised store in LuLu mall Kochi-Kerala, and i was actually went for a budget friendly purchase for my very light daily usage, the store keeper introduced me the latest Lite ride series with its highlights. He said its very durable and very comfortable for my needs. Price was too high compared to my purchase plans, but they convinced me telling that the product will last for 3-4 years for sure even if it is a hard usage. Then i bought this lite ride series for a payment of 4999 INR, then I started using it and i was really happy about its comfort and style, I used to tell my friends about the product proudly. I use chappals for lighter and minor uses since I have to wear another set of shoes for my business and office related works. I was completely happy about the product, after 6months use, the different layers from sides started getting separated from Its inter layer bonding, it made me irritated and uncomfortable. recently I visited crocs store in Forum mall in Bangalore and informed the store guy about the product damage and concerns, they were actually surprised me with their answers, they said, they are not able to fix this issue and they cant give a replacement or anything on my purchase, I got insulted in-front of others with my family, so there is no solution at all for my concern and complaint. I was actually thinking of filing a consumer complaint about the product and service. I put it in hold and i was busy with works,
Last week crocs again surprised me with a super natural damage again in my crocs wear, i will share the fotos for your reference, you can actually understand about the product quality which you offers to customers and what we finally gets. The product is damaged completely and i cant use it for walking or anything, I think I lost my 4999 by a wrong purchase and literally i couldn’t use it for even 2 year for my light usages, the company offered me with a sure durability of 3-4 years. And now I want to check about the official customer support on this product damage related concern. I expect and trust crocs support team for a favourable reply from crocs and a faster replacement of the product.
Attached current fotos for your inspections and to understand my concern about your great product.
Thank you

I bought a crocs slippers from Ajio during May 2023. Within 5 months the strap got broken. Now it's useless. What's the point in buying crocs if it's going to break in 5 months. Why do you give 90 days warranty period and sell those products for a huge price? Don't you believe that your products won't be good after 90 days ? I want a replacement for the product.

My Order no.[protected]

I have purchased on 17th October 2023 it has been 5 days since I placed the order still the product has not been shipped and shows processing. Support team has indicated that payment has not been verified I have sent them the payment proof via email and still they are asking to wait and delaying the process

The website guarantees 3 day delivery for metro cities and 5 day for others and they can't even process my order .
Now my money has been debited and no information there about the shipping of my product

Bought a crocs product sandal item no[protected]c-6-footwear from crocs india outlet ometro brands ltd (Kcq-kcc02), shop no. 66/4248, m. G. Road, ernakulam, cochin - 682035 gst no. :32aaacm4754e1zu
Vide bill no : 19519 date :10/07/2022 18:52:15 for rs 4, 495/- inclusive of tax.

The shopkeeper sold the product stating the quality is good with two years warranty.

The product was used very carefully and...

I have purchased crocks online in April 2021 and not used much. One fine day when it was kept in shoe cabinet standing outside the house in summer i noticed that the strip pasted around has been pasted off but when i checked i found the crocks was actually shrinked and it became smaller then it original size. Kindly resolve the issue or fix this one by repairing or replace it.

This crocs products Article name. Bayband clog, Navy pepper, size. 29.0cms/us m11
I use in six months this product very hard and tight uncomfortable

I have purchased crocs footwear September 2020. I purchased such a costly product only because of the quality. I have purchased it from crocs showroom in phoenix shopping mall .Bangalore Whitefield road.

Need this to be repaired or replaced.

BFQ-Bengaluru Invoice #38359 on 20 Sep 2022

I purchased Crocs from DJ shoes, Pacific mall, Sector 22, Dwarka approx 45 days back. Exact date of purchase can be retrieved from my phone number.
The given pair was not at all comfortable, seems some faulty or duplicate was delivered. I tried 3-4 times, it hurts my foot by catching foot hair.

Please help.

Purchased Bayaband clog K black got it delivered today
Article no.[protected]

May i know how to get the warranty card for it

I had purchased LiteRide by Crocs slippers not even a year back and have worn them very rarely and the strap of the slippers was broken into multiple pieces. It was very shocking as I have been loyal to this brand for last many years and never faced any such problems. The slippers were quite expensive but I don’t opt for any other brand.
Kindly get this piece replaced or refund as this was a defected piece.

I bought crocs sandals from Ajio, the strap of which broke during the warranty period.
The Company is not replacing my product despite my product being in the warranty period also they are not even making an effort to understand the issues that the customer is facing.
They are offering discount coupon to redeem on website but firstly that product is RS 2000 more expensive on their website, they want to first cheat customers by offering poor quality product and then making them pay extra to buy the same product.
Secondly this product is not even available on the website for my size, so effectively i wont even be able to redeem the coupon. Further, they are not addressing my concerns at all, Email attached

I am Yoonus from kerala,
I am a regular user of crocs products. Recently I bought a pair of sandals from your shop in hilite mall, calicut. But within a short period of time, small complaints started coming for the product. You can see it if you look closely at the picture. Something like a nail is sticking out of the side of the shoe. If it hits the body, there is a possibility of injury. I am also ready to send any more videos or photos if you request .Bill and photo of compliant material are attached with this mail. Hoping for a positive reply from your side

Cash is a very necessary thing... Whether you buy it from me or I buy it from you, the value of that cash is the same... There are other brands in this Kerala... They have opened a service center for the cash they buy here, why don't you do it? ... If there is no offer and no discount, at least open the service center..

Hello, I am a normal Malayali living in Thiruvananthapuram district of Kerala.. I wanted to use crocs sandals out of curiosity... The price of the first crocs sandals I bought was 2500... Today that model has become 4500 rupees... from 2500. I hesitated to buy it when it was Rs 2000 more but bought it to see if there was any difference in quality...no change...same model sandal as I bought earlier...exactly after 1 year the main problem occurred as before...IStill buying crocs..Da bought a pair of sandals worth 5995 rupees today..Hope you used good glue on this one..None of the crocs I have used have worked for me..Compared to your price, your manufacturing quality seems to be a very poor comment. ...complaining because you buy too much cash and deliver normal quality product is very annoying..what is the solution.You figure out that because you've got my cash... If there is a way to send a photo of the condition of my shoes, I can attach it to the mail

The product was displayed in the website and they where at high discounted rates. the advertisement was published in social media platforms like instagram, facebook etc . it seemed very genuine and the products were available to buy . the client ordered 3 pairs for a discounted price of 824 rupees and after the order there was no confirmation sent and the money was deducted from the account. the order was made on 28th day of august 2023 at exactly 12.05 am . the https://www.crocsstores.in/products/classic-crocs-fresco-unisex-slide?sku=180htt...⇄
these are the links mentioned above through which the products were bought . i request that these fraudsters are caught and the money be refunded to the damaged party.

I've had bought Brooklyn low heel crocs from Amazon on Feb 2022. After 3 months or so, the strap came off from the sole. I stuck it with a glue after which the strap got into pieces. I tried to fix it with a strong glue (wood glue) which worked only for few days after which it got into pieces again. How can I get it fixed? Can I get a replace?

I recently purchased flip flop from crocs. I almost spent 3000 to buy it. Due to the plastic used on the upper part of the flip flop gave ma shoe bite. Not only me but to my mother and sister. What should I do with it now. I am not in a position to wear it. Is there any replacement possible

1. I purchased one pair of crocs ladies slippers from dlf mall noida crocs outlet vide receipt number 85678 dated 6th march 2023 for my wife.2. She had been using the slippers at home and initially was satisfied by the quality.3. However after a few months it was noticed that the cloth lining pasted below the straps are peeling off.4. The photograph of the damaged pair of slippers and the receipt of crocs outlet is enclosed...