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Crocs India Complaints & Reviews

www.shopcrocs.in

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Updated: Jan 10, 2025

Complaints 492

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11

Unresolved

481

Bad 😕 It seems that Crocs India has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Product ordered not received

Complaint regarding poor quality of crocs women literide shoe sneaker

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Crocs literide is completely damaged with in 9 months

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Broken or poor quality of crocs men casual clogs

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Defective slippers sold from DLF Mall Noida Crocs outlet reference is 3950981

Crocs India reviews & complaints page 2

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I purchased crocs on 30th Dec and it got delivered on 5th Jan, the product is different from what I ordered so I wanted to return. When I try to find my order[protected] on their website, it’s not showing so I can’t create return as well, I try to call on customer care and write multiple emails but no response....

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Address: Jayanagar Crocs, Bengaluru

I had purchased a pair of Crocs Men Casual Clogs from Jayanagar Crocs store with the order number #23271 in the month of May of which I have attached the bill. Then later after 3 days due to size issues I got it replaced and I bought Men Literide Black Clogs Sandal paying an extra Rs.500.

I purchased a sandal with great excitement, given my positive experiences with Crocs . Unfortunately, I have noticed that the sandal has...

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Subject: Disappointed with Crocs’ Refund Process
To the Crocs Customer Service Team, I must express my disappointment with the inefficiency displayed regarding my recent refund. Despite crocs were returned . still yet not refunded back money to my bank account.Its been more than 10 days.This lack of follow-through reflects poorly on Crocs’ commitment to customer service.
I expect better from a reputed brand like yours. Immediate...

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It's almost 5 day my item was returned but still not received refund so my Hamble request is to return my refund as soon as...

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Address: Metro Brands Ltd (GMQ-GOC02) SHOP NO.2,OPP.OLD HIGH COURT, MG ROAD, PANJIM-403001(GOA)

Dear Customer support team,

I wish to raise my complaint regarding the poor quality of the crocs men literide shoe sneaker. Which I bought on 26/06/2023
Bill no: 25422 amount: Rs 5995 I have attached bill copy

I hardly used and I contacted the store which I bought from they told me we will put gum and fix it so I don’t want to put gum and all I need to replace it and give me new shoe as early as possible...

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I have been writing tons of emails and finally they picked up 2 products totaling Rs.6792. however they initiated a refund only for 1 product of Rs.3596.
Firstly, I have still not received the refund amount which was raised on 22nd Dec 2023 (should have been received in 2-3 days)
Secondly, no one is responding to tons of emails and calls to customer care number where no one has ever answered. I need a refund for the second product...

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Address: 54, Golf Course Rd, Suncity, Sector 54, Gurugram, Haryana 122002

I purchased Crocs sandals from their store in DLF Mall Of India, Noida on 15/07/2023. I chose the brand for the supposed durability of its products and I wanted to invest in a footwear that lasts me for a long time. However, its durability has proven to be a hoax as the footwear broke within 5 months o[censored]sage.

While choosing the product at the store I was told by the sales executive that it was one of their best selling products...

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Hi,

I have purchased clogs from Amazon, after using few days I found product is damaged, please help to exchange or provide any use full benefits.

Attached invoice and product damage images for the same.

Regards
Vinod...

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Address: Trivandrum

I've bought a crocs flip from crocs store in Lulu Trivandrum on October 2023 and was using it. One day I noticed that instead of crocs it is written “croocs” in one pair . I purchased from store directly inorder to get genuine product but now i think its not orginal. I want to resolve the issue...

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Address: 191 3rd floor onkarkunj shahpur jat new delhi -110049

To whoever it may concern
We haven’t received any update on our order number #[protected] which has already been paid for. I request you to resolve this issue as soon as possible.
Regards
Shweta Gupta...

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I had purchased a crocs flip flops from the showroom and with 6 months of purchase the pasting has come out and when shown to the shop they said nothing can be done and refused helping me as it has crossed the warranty period. I have NEVER EXPECTED THIS KIND OF SERVICE FROM CROCS TEAM. I have tried reaching out to you all via social media but still no response is given to me. Really not happy with the response from the team.

I...

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Had purchased Tulum toe post black tan women flip via order Id[protected]
on 31st oct 2023 for Rs 3995 which was fully prepaid at the time of
purchase.

The same was delivered to me on 3rd nov 23 . The size of the sandle was
large and hence I requested for return of the same on 3rd nov 23 i.e the
same day after delivery which was authorised at your end.

On 7th nov i received a confirmation...

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Address: Jaipur

I have ordered crocs from its online store it shows delivered to me but not received my order no.[protected].
I have complained many time but no resolution no response....

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I had a made two purchases of crocs of same model and made payment for both of them still no order is processed or delivered till now I had made order on 24/11/23 and 4/12/23 I need immediate resolution for both them...

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Website: www.crocs.in

It's been 5 days since I confirmed for return since I didn't like the over squishy style of the crocs lite ride (Order id:[protected].
I have tried sending mail, calling on customer care, commenting on website, there are absolutely no replies.
Worst customer care. Machine answers the call, I have tried waiting for 20-25minutes, no answer. Asked to wait by the machine.
I was assured on the website that there are 15 days...

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I have placed my order on your website on 19/11/2023 with order no[protected] . and i received my order on 25/11/2023. after getting delivered my order i came to know that i need one size down for me to fit the best .Since than im trying to return and get proper sized clogs for me, but i failed to contact you people through your customer service number and tried my other ways . so, please consider this and get me the proper sized clogs. and...

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Address: Crocs Mumbai

Website: Crocs.in

I ordered crocs clog from the online official website. I paid for the clog but I didn’t receive any order I’d or my order. It’s been two weeks since I ordered and I haven’t received anything. I tried to call them from two week and their customer support is not even picking the call. I have paid 6500 rupees and it’s not a small amount. I either want them to proceed with the order or refund my amount. I have the proof for the payment...

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Hi team,

I have not received the refund against the order:[protected]
Please resolve....

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Address: Chandigarh

My crocs broke very soon.I purchased them from an offline store in chandigarh on 28/05/2023. I have sent an email at [protected]@crocs.com .Kindly give a solution as soon as possible....

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Address: 17L, Oxoniya infocity apartment, Edachira, Kakkanad, Kochi, Kerala

[protected]

Dear officials of crocs,
I would like to bring your attention into a customer’s concern about one of your signature product damage,
I purchased a pair of cros lite ride around 1 yr ago from the authorised store in LuLu mall Kochi-Kerala, and i was actually went for a budget friendly purchase for my very light daily usage, the store keeper introduced me the latest Lite ride series with its highlights....

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