[Resolved] Croma — at&t: ceo, croma stores. invoice no. saa[protected]

Tppl7

from Mumbai, Maharashtra

Sep 15, 2018

Address: Mumbai City, Maharashtra, 400007

We had purchased panasonic led 165cm th-65fx600d on 31st august, 2018 from infiniti retail limited trading as croma retail, mumbai - phoenix-a027. The engineers while doing the installation found that the tv was defective and they said that it would be replaced with a fresh piece. After that panasonic service center engineers came took the inspection of tv as per their procedure and now 15 days have passed we are still waiting for the tv. This shows how bad is the service of panasonic company and also of croma retail. They keep on saying that we need approval from seniors.

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Oct 23, 2018

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Sep 15, 2018

Croma Customer Care's response Dear Customer (Tppl7),

We completely understand your concern and are sorry for your disappointment. Kindly give us an opportunity to make this right for you. Rest assured, we'll assist you in the best possible way in this regard.

Croma, Making Every Day Brighter

Verified Support

Sep 21, 2018

Croma Customer Care's response Dear Customer(Tppl7),

We hope your issue has been resolved now. Please feel free to contact us in case you need any further assistance.

Croma, Making Every Day Brighter