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Croma Complaints & Reviews

3.8
Updated: Jan 8, 2025
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Croma reviews & complaints page 7

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C
chandranidhi
from NEW DELHI, Delhi
Aug 3, 2023
Aug 4, 2023
This thread was updated on Aug 4, 2023
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Refund amount not received

Address: CROMA , Daryaganj,New Delhi

On 20.07.2023 I had purchased a fastrack smart watch with extended warranty from croma outlet at Daryaganj, New Delhi of Rs.6953/- . However as the watch was not functional on trial, i cancelled the order the same day at the store itself. Though a refund invoice was generated, till date i have not received the refund amount in my account.

Kindly resolve the matter...
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S
sahilmittal555
from Bengaluru, Karnataka
Jul 27, 2023
Aug 8, 2023
This thread was updated on Aug 8, 2023
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Croma deactivate my electronics gift cards

Address: Infiniti Retail Limited CIN:U31900MH2005PLC158120 Unit No. 701 & 702, Wing A, 7th Floor Kaledonia, sahar Road, Andheri(East) Mumbai 400069, India cust
Website: CROMA.COM

I purchase these gift cards from croma on 12/07/2023 .company deactivate these card on 12/07/2023. Now i want to use these cards but it shows deactivated .
I have attached screenshot plz find. It shows card deactivated. Plz see in matter. [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected] [protected]...
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D
Dips N
from Pune, Maharashtra
Jul 27, 2023
Jul 28, 2023
This thread was updated on Jul 28, 2023
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LG Split Inverter AC

Address: Thane

This is in reference to installation issue with our AC which stopped working after a 2 month. I have lodged a complaint on 3rd July but still it is unattended. I am hearing back from the customer care executives that we will recieve a call from croma installation guys but no one called. This is very pathetic experience since my product is under warranty and is it the case that croma is waiting for that warranty getting expired so they can...
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A
Acharya Surendra
Jul 25, 2023
Jul 26, 2023
This thread was updated on Jul 26, 2023
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E voucher

I have redeemed credit card reward points to CROMA e voucher for Rs.5000! but not received e voucher yet . pls mail e voucher
e voucher reference number [protected]. Total Points 13750
Rgdd
Acharya Surendra...
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P
Piyush190
from Ratlam, Madhya Pradesh
Jul 18, 2023
Jul 20, 2023
This thread was updated on Jul 20, 2023
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Take action on croma store ratlam

Address: Ratlam (Madhya Pradesh)

Croma a tata enterprises
hello Sir/Mam, i respect you and your team i have purchased hp laptop on 13 july 2022 from croma ratlam and from january 2023 i am getting problem in my laptop then i have visited croma store where there is a mam who see all problem and she use to sit in help desk her name is Gouri chouhan where first i was getting problem in my laptop screen and it is clearly hadware problem which can be solved easily and...
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I
Infraway
from Jaipur, Rajasthan
Jul 17, 2023
Jul 18, 2023
This thread was updated on Jul 18, 2023
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After 30 Days still waiting for correct GST invoice.

I have purchased one warer dispenser from croma. during checkout I fill the company gst no. but i received without GST no. Invoice when i raised the complaint to customer care there behaviour was very rude. with one punch line invoice revision is not possible in any condition. I mailed them multipal times but didn't get any proper response in invoice revision.

Purchase invoice no. is SLEC3354840 dated 28/06/2023
br...
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R
rajuambig
from Bengaluru, Karnataka
Jul 17, 2023
Aug 3, 2023
This thread was updated on Aug 3, 2023
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The 32-inch LED issue was not resolved even after the complaint was logged 36 days ago.

Hi I logged the complaint on 11th June 2023.
When I call to the customer service initially, they said that the issue will be resolved after 24-48 hours. But no luck and sent an email got reply that the issue is resolved in 10-15 days. But now almost 36 days completed. No issue resolved.

All mentioned case was cancelled without resolve the issue and without intimation.

BAC110623SS01780
BAC110723FS01299br...
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C
CA Narender Singh
Jul 13, 2023
Jul 14, 2023
This thread was updated on Jul 14, 2023
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Steam press

Address: B 249, Vasant Kunj Enclave, New Delhi

Dear Sir, I am a regular customers of CROMA as I know that CROMA is a very well established brand of India. I purchased a steam press about three /four months back. I got it repaired from one of the croma service centre but again it is out of order. I request you to please replace this press ASAP. My location is New Delhi. My mobile no is [protected]....
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S
satyajeet3001
from Puri, Odisha
Jul 8, 2023
Jul 9, 2023
This thread was updated on Jul 9, 2023
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Gift card not working worth rs-1000

I have 1000 gift card which balance is also showing but when I am paying with that cards, the order could not be processed.so my money will be wasted!! So please before it gets expired resolve it...
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S
Soudeb
Jul 7, 2023
Jul 9, 2023
This thread was updated on Jul 9, 2023
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Money deducted but order not processed

Order no[protected] not processed but my money has been deducted to croma....
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E
ektakapoor21
from KANPUR, Uttar Pradesh
Jul 7, 2023
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Replacement of TV

Address: HIG 38 RATANLAL NAGAR

Dear Team,

I have got one CROMA TV, after installation I found that there is one line coming,

Kindly find the screen shoot of the same the same .

Kindly get the TV replaced ....
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A
arman821
from Kolkata, West Bengal
Jul 7, 2023
Jul 7, 2023
This thread was updated on Jul 7, 2023
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Gift Card not accepting

I have Croma Gift Card and the cards were authentic but the croma dosen't accepting my gift cards ....
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V
Vish221
Jul 6, 2023
Jul 7, 2023
This thread was updated on Jul 7, 2023
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Croma payment deducted from bank account but still order not confirmed

Address: Varanasi Uttar Pradesh

I ordered a iron of 625 rupee i have i gift card of 500 and i pay 125 rupee but when i check the my order section there was come message that my order not placed...
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K
kspatel275@gmail.com
Jul 5, 2023
Jul 7, 2023
This thread was updated on Jul 7, 2023
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Not providing service supports

Address: RB-8, Maruti row house, subhash chok, Ahmedabad

Complain id:[protected]

As you seen I had raised my complain on dated: 29/6/23 and as per you supervisor my complain was resolved within 48 hours...
Also as per croma msg my parts was received at your service station on dated: 1/7/23..till date no one was install the same..
Also your call centre supervisor are very rude and not given proper answers Also they disconnect my call...

I m very surprised...
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R
Ravikiran Lakshmanan
from Chennai, Tamil Nadu
Jul 5, 2023
Jul 6, 2023
This thread was updated on Jul 6, 2023
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Croma Air Conditioner - Worst customer experience

We have registered multiple complaints on the Croma portal and it’s get cancelled every 2days . Issue is not at all resolved for last 3 months and every week one technician gives one new information. All they care about is minting money from customer and not at all treating the problem . They give weird reasons like the cooling is not working due to stabiliser load . The stabiliser is also recommended and provided by Croma and they don’t...
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M
Mukund Badola
Jul 3, 2023
Jul 4, 2023
This thread was updated on Jul 4, 2023
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Croma TV installation

Address: 707, Richmond Park society ,Vasundhara sector-6 Ghaziabad -201012, Ghaziabad, Uttar Pradesh

My new croma 55-inch TV delivered on[protected]Invoice Number: SLA[protected] with free of cost TV installation commitment.

Same day 5:10PM Croma electrician (Rohan Singh mobile: [protected]) visited my home to install a TV and denied using a company delivered TV bracket and insisted that I buy a new TV bracket from him for Rs.1800. Finally, I refused to purchase an expensive bracket from him and decided to buy the same from...
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A
Arvindsonig
from Gurugram, Haryana
Jul 3, 2023
Jul 8, 2023
This thread was updated on Jul 8, 2023
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Name change on gst invoice

I have purchased a A.C and a stablizer on company gst accidently i type wrong name on it like my name on company name
Invoice no. For A.C. SLE009TC9393785
Stablizer. SLE009TC9736157
Please change Arvind< Kanika express logistics
[protected]
[protected]@gmail.com...
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S
Sachinrinku
from Mohali, Punjab
Jun 19, 2023
Jun 22, 2023
This thread was updated on Jun 22, 2023
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Nuisance from air conditioners installed at the backside of your new centre in sector 74a, Mohali

Address: croma store,sector 74a,mohali

Dear Sir./Madam,
I reside in 1536, first floor, Connaught Residency, sector 74 Mohali. Glad to know that your company is launching its new showroom in Connaught Plaza, Sector 74 a, Mohali. Your showroom's backside is sharing the rear part of my flat, and the new air conditioners installed by you on the backside are a cause for concern for me. The persistent noise from the outdoor units does not let me slope, and even my kids cannot...
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D
dhiranegi
from Gurgaon Rural, Haryana
Jun 18, 2023
Jul 4, 2023
This thread was updated on Jul 4, 2023
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Faber zenith chimney

Address: Negi's Residence
Website: www.croma.com

I bought this chimney a year back.
And since then I have been getting issues with this chimney. It's motherboard had issues, It has rusted within few months, autoclean stopped working and to be replaced by the company but after that nobody has responded to me. I have mailed faber and croma both alot and I got no response. They open tickets and close those tickets without the issue being resolved. ..
Chimney caught fire. I...
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A
Ahuja67
from GREATER NOIDA, Uttar Pradesh
Jun 18, 2023
Resolved
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Hitachi Air Conditioner

Address: 21093, ATS GREENS PARADISO, CHI-IV GREATER NOIDAazap

I purchased Hitachi Spilt AC on 29.05.22, there were problems since installation like leakage of water and leakage of cooling gas, etc. At the time of 3rd service in Mar'23 there was no gas in the AC. Again for the last 3-4 days, it is not cooling the room looks like there is an issue again with the AC. I made the complaint with CROMA customer care on 16.06.23 but to date, nobody visited to check the complaint. Yesterday I visited the CROMA...
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