Claimed

Croma Complaints & Reviews

3.8
Updated: Jan 8, 2025
Complaints 3238
Resolved
2308
Unresolved
930
Contacts

File a complaint to Croma

Having problems with Croma?

File a complaint and get it resolved by Croma customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Croma reviews & complaints page 8

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Swaroop29
from PUNE, Maharashtra
Jun 16, 2023
Jun 18, 2023
This thread was updated on Jun 18, 2023
Report
Copy

Poor Customer service in croma pimpri

Address: Pimpri Chinchwad

Today I went to croma store to buy a smart watch. I waited near the smart watch section for almost 30 mins no one addressed me. Then I got frustrated and asked the manager of anyone would entertain us or not. He said these are the watches you check by yourself and if you like you can buy. I asked if they would explain me about the specifications he said no!...
Helpful
Found this helpful?
1 Comment
Report
Copy
J
joyniv
Jun 15, 2023
Jun 16, 2023
This thread was updated on Jun 16, 2023
Report
Copy

Fridge installation not happening after 5 days since delivery

Hi there,
I bought a Croma 240 l double door auto defrost fridge online and this got delivered to my address on 12th June 2023. Since then 4 days have passed and nobody came for the installation. We contacted customer support numerous times and got the same message like the back office is informed and someone would call you. This is so frustrating and disappointing. We did a big mistake buying croma stuff. We paid the money, and the...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
SelvarajVenkatesan
from Chennai, Tamil Nadu
Jun 14, 2023
Jun 15, 2023
This thread was updated on Jun 15, 2023
Resolved
Report
Copy
Resolved

AC is leaking WATER from Inside and it throws NO COOLING

5th June '2022 - I purchased an AC "CROMA INV/AC 1T CRLAIN0125T8654 5S" from Croma, installation and all done by Croma Service Team a few days later, it all went fine.

21st Nov'2022 - Even before the first service, AC was LEAKING WATER from inside and NO COOLING was thrown at all. I raised a complaint to repair it for the same issue, which was fixed by Croma Service Team temporarily, but I was facing the same issue JUST after...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
subhashmuley
from New Delhi, Delhi
Jun 14, 2023
Jun 15, 2023
This thread was updated on Jun 15, 2023
Report
Copy

Air Conditioner 1.5 T Star, Inverter

Address: mumbai

I have purchased One PANASONIC SPLIT AC, 1.5 T/ INVERTER / 4 STAR from CROMA Store in CITY CENTER SECTOR - 32 NOIDA on 10/6/23. The offer is based on buyback / return of my old Hitachi AC. Removal old AC is important as the new AC is to be placed at the same location.

I am trying to contact the person who sold nd made billing, but he is not attending to my calls and is non responsive. Name of the person from CROMA is Mr. Nikhil...
Helpful
Found this helpful?
1 Comment
Report
Copy
V
VINAYKUMAR RY
Jun 13, 2023
Jun 13, 2023
This thread was updated on Jun 13, 2023
Report
Copy

Product they have mentioned it's DELIVERED but its not !!!

Hi I have ordered zunVolt shimmer 120cm 3 blade ceiling fan on 29th may 2023 order id :TC[protected]
through TATA neu app. on 30th may they have mentioned its DELIVERED but its not. i have called customer care and raise the issue and waited .
on 3rd june again its mentioned it's DELIVERED but its not.
again i called customer care and raise the issue and waited .

AFTER 2 days I got call from croma customer...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
ashunarwal97@gmail.com
from Gohana, Haryana
Jun 12, 2023
Jun 13, 2023
This thread was updated on Jun 13, 2023
Report
Copy

Unauthorized transfer

Address: PTM*CROAM NOIDA

Hello sir
Sir, money has been transferred from my account, money has been fraudulently transferred,
to PTM CROMA NOIDA
I have been cheated with debit card
Please help me🙏...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
arsath.mohamed37
Jun 12, 2023
Jun 13, 2023
This thread was updated on Jun 13, 2023
Report
Copy

Purchased croma 1ton CRLA012255351 3s AC

10th June 2023 purchase 1 ton 3 star croma own brand ac it delivered on 11th June 2023 @ 1 pm .. But installation today not done, while asking store person abirami she simply told tomorrow or wednesday executive will come.
But before purchase they told quick installation quick service. I purchased product available in home im waiting how many days. Please consider customer request.

Mohamed Arsath M S
Tambaram...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Savan Chavda
from Ahmedabad, Gujarat
Jun 7, 2023
Jun 8, 2023
This thread was updated on Jun 8, 2023
Report
Copy

AC Product Issue

I'm extremely disappointed with the service I received for my AC. I had reported an issue a week ago and your representative visited my place to address it. However, all they did was wash the AC with water, which did not solve the problem at all....
Helpful
Found this helpful?
1 Comment
Report
Copy
J
Jai Melhotra
from Mumbai, Maharashtra
Jun 6, 2023
Jun 7, 2023
This thread was updated on Jun 7, 2023
Report
Copy

Online purchase of Bluetooth speaker

I have ordered a speaker online from croma
And received dummy product with missing items inside. And its been 15-20 days I have been requesting to help sending mails chasing them but didn't got any resolution or response to solve the issue I was told to visit store and get a product replacement and on visit store told me there is no request from their team to do so no update all my time and effort is wasted I have been roaming here...
Helpful
Found this helpful?
1 Comment
Report
Copy
V
Vivek Nergas
from Noida, Uttar Pradesh
Jun 5, 2023
Jun 6, 2023
This thread was updated on Jun 6, 2023
Report
Copy

Payment deducted but Croma Deny

Address: Croma Outlet -Noida-Golden-1, Techzone-4 , plot -11

On 28th May, I swapped my Debit card at your Outlet for Rs33250 on purchasing of AC but transaction deny at that time
Next day mail receive from my Bank ICICi taht EMO done successfully for Debit card .

Now still your Outlry Person deny for payment receive.

Please check & resolve this
details are below

Cust Name- Vivek Verma
Bank -ICICI
Ref No[protected]
BCN No-...
Helpful
Found this helpful?
1 Comment
Report
Copy
W
Waseem112211
Jun 4, 2023
Jun 4, 2023
This thread was updated on Jun 4, 2023
Report
Copy

Ac 1.5 ton

Address: Kagaji Devra khatiko Ki Gali Jaakir Hussain photographer pin code 323001

Ac cooling problem...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
S
Skr02
Jun 2, 2023
Jun 9, 2023
This thread was updated on Jun 9, 2023
Report
Copy

Faulty Electrolux AC

Bought Electrolux AC from Croma, Dwarka, Delhi, on 07 April 2023. This product stopped working shortly after installation. Made several complaints over phone and through emails, but it is not resolved.
Contact details: Ishwar Singh, [protected]...
Helpful
Found this helpful?
2 Comments
Report
Copy
M
Mekhla Mukherjee
from Thane, Maharashtra
Jun 1, 2023
Report
Copy

Fraudulent Vendor practices

Address: https://www.croma.com/

I have always been a cheerleader for all Tata brands and so was for Croma as well however I take a step back and swear never ever to go back to Croma for any of my electronic needs as Croma has by far started engaging in incorrect ways of making money. The technicians and vendors involved with Croma for any kind of installation are next to fraudsters as they always end of charging more money from customers in the name of Croma. I purchased...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
A
Abhijeet Waingankar
Jun 1, 2023
Jun 12, 2023
This thread was updated on Jun 12, 2023
Resolved
Report
Copy
Resolved

Ac not cooling and water leak from compressor

Address: Kamothe

We bought the ac from croma Kamothe and was installed on 9th May 2023 and from same day at night despite it was turned on from 2 hrs there was no cooling and i registered a complaint at croma, in a day samsung technician came and did some changes in compressor but after that water started leaking from the compressor unit and the cooling problem also wasnt solved and their technician was also rude and told us to keep the temperature at 16...
Helpful
Found this helpful?
1 Comment
Report
Copy
D
David.
May 31, 2023
May 31, 2023
This thread was updated on May 31, 2023
Report
Copy

Philips trimmer

Address: Ground Floor, Elphistone Building, 10-Veer Nariman Road, Horniman Circle, Fort, Mumbai, Maharashtra 400023
Website: www.croma.com

Do you care about you're customers ? Answer is not. Such a [censored] Reducles Ratan tata and waste croma.

I buyed the philips trimmer unfortunately in my life at croma online. I got the 2 years old product with the damaged box and mis matched product what you showed and what you delivered. Then i rise the request to return the product but at that time no body came to my home to take the product then i leave the product in my home...
Helpful
Found this helpful?
1 Comment
Report
Copy
K
Kamaljoshi.091
May 30, 2023
Jun 12, 2023
This thread was updated on Jun 12, 2023
Resolved
Report
Copy
Resolved

Not getting any resolution

I had purchased refrigerator from Croma Rajauri Garden Store. I faced many issue ever since I had purchased this product. It has already been replaced one time. However, I got same issues after replacement. The product is already in Extended warranty. I raised multiple complaints but didn't get any resolution from croma. They just align technician and repaired the product but same issue reoccurring. It's been more than a month but i didn't...
Helpful
Found this helpful?
1 Comment
Report
Copy
P
prabhakar-consumer
May 30, 2023
Jun 14, 2023
This thread was updated on Jun 14, 2023
Report
Copy

Croma AC installation is delayed

Address: Croma Phoenix Mall Chennai

I ordered a Croma Portable AC on May 21, 2023 at Croma Phoenix Mall Chennai. Since they didn’t have the stock, they delivered to me from Pune on Thursday May 25, 2023.
Then after delivery, I didn’t receive any calls from Croma for installation. There is no use in calling Croma customer care since they are creating just requests and asking me to wait for 48 hours and after 48 hours they are closing the request without proper reason.br...
Helpful
Found this helpful?
2 Comments
Report
Copy
M
my88857
May 29, 2023
May 30, 2023
This thread was updated on May 30, 2023
Report
Copy

Fake IPhone 13

Address: New delhi

I am Manish yadav I bought iPhone 13 from Croma store Janak puri on 31/01/2023 I face wide angle camera blurr issue so I visited the Apple service centre and they told me that the camera lense is not ganuine I also visit Croma store and call the help line no but the are not helping me with that issue I bought it from Croma store thinking that it was a trusted platform
Please resolve my issue on urgent basis

Manish yadavbr...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
sonykongara
from Narasaraopet, Andhra Pradesh
May 27, 2023
May 29, 2023
This thread was updated on May 29, 2023
Resolved
Report
Copy
Resolved

Delivery date already passed by 2 days

I have purchased a bluestar air conditioner on 24th may 2023, it was supposed to be deliver on 26th of may 2023, The customer care is helpless, they can't even track the current location of the product, and they are not providing any expected delivery date, simply asking me to wait for 48 hours. pls help me to get it delivered as soon possible, i am tired of calling customer care for nothing.

Order No :[protected]...
Helpful
Found this helpful?
1 Comment
Report
Copy
S
supriyab7777@gmail
from Vijayawada, Andhra Pradesh
May 27, 2023
Jun 2, 2023
This thread was updated on Jun 2, 2023
Report
Copy

Croma AZ 30 cooler not delivered

Address: poranki

Croma AZ 30 cooler i booked[protected] still not delivered...
Helpful
Found this helpful?
2 Comments
Report
Copy

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR