Croma Complaints & Reviews

I have never received my order and now when I'm following up with croma team for refund they are asking me to wait for 7 days for item to receive back to their warehouse. Where even in tracking also there are no updates on the return status. May I kindly request you to help me by getting my refund of money for iphone. Attaching courier tracking details

The Product is under extended warranty . I have given a written complaint received a call from a third party claiming to be technician from a different city and state asking for Bank details.

When i wrote back to CROMA
1. No response to the mail
2. No clarification on third-party call for Bank details.
3. My priduct is still no repaired.

Mrs Alka Ranjan
Pune

I have purchased Pureit Purifier from Croma on 02.08.2022 and an AMC for two year were imposed in us, despite our repeated, No, No. After taking this AMC their representative have visited once for service and no Candle was replaced. He promised to change it on next visit in August 2023, but till date nobody visited us for AMC. You are requested to please instruct the concerned company to visit and replace the candle free of cost, which was supposed to be replaced in August 2023.

I have received the said product on 18th December 2023 and immediately raised a return request as I was not satisfied with the product. After sharing the images of the product I got a confirmation call from croma quoting, "your return request have been approved and we shall shortly pick the product." but then nothing happened and after enquiring about my request, they said the request have been rejected due to unknown reasons. I have called them many times and each time they have given some lame excuses like "how can you return the product after one month from date of delivery" etc. I have tried to contact their senior officer but was told by croma customer care that the officers are busy and they will call me back within 2 hrs which never happened. They have closed the request without any reason many times and raised new one after my call but now they have refused to resolve my complain. I am greatly dissatisfied with the behavior and negligence of Croma's service. I kindly request your assistance with this issue, as it involves an expensive product. It has already been more than a month since I initiated the resolution process, and I am eagerly awaiting a solution. I have attached the snips of order details and service requests which I have raised multiple times.

Also they are lying now days that the request is significantly outdated hence we have closed. How can they close any request without resolution?? This is very unethical, didn't expected this from a company owned by TATA.

Washing machine not starting.

I ordered Apple usb C to 3.5mm dongle on 22Jan and returned it to Croma for refund. I received an sms that 355 has been refunded back to my card, however I paid 500 using a gift voucher. Twitter team says the same voucher will be revalidated but i deleted the sms in after I purchased the dongle on 22 as the GV was redeemed. Now I don't have the number or pin to re use if the refund will be done to the same GV. It would be better if you can send me a new GV worth 500 or you can send the same GV that I used for payment, you might have the number and oin with you.

I purchase washing machine from Croma Motera I purchase samsung washing machine from croma, when the samsung technician unbox the washing machine it was not proper wrap, there are lots of scratches on washing machine, and now they denied to replace the washing machine. It seems like the delivered used product. Poor Service. Pathetic Service from Croma and Samsung. I refer every customer do not use Samsung or Croma for your new product as after sales service is third class, the make every customer fool. I totally dissatisfied with Croma and Samsung company

TV speakers are not working. Sound is not coming

Tata voltas Ac ordered on 01jan delivered on 11th Jan which after multiple follow up and very worst response to all complaints that delivered different ac then what i ordered...after that they didn't properly coordinated with voltas and they came for installation only by 15th after serious escalation...this is really gave mental pressure...after technician reached they told window size is not fit for this model and need to extend window which is not acceptable...this is very very disappointing and giving huge mental pressure...i need ac replacement and refund and compensation for my mental pressure

Hello, We have extended warranty with Croma. We gave our LG TV 50 inch for repairment. They picked the TV from home. We have paid 18k for the service before the repairment as they told us they cannot start repairing if we don’t pay them. It is been 1 month TV is still with them. They are not providing any update. Croma and Zopper (Croma’s insurance partner) manager both are not picking the call. We are cheated by Croma. Please help us to get back the TV and refund money.

We are trying to unlock our co's iphone 6s password with the help of Apple Customer care but they are asking for invoice copy of the iphone. We have a copy of bill which is not clear (bill attached) so we request you to kindly email fresh bill copy to us on apoorva.[protected]@yahoo.com

I bought Philips Mixer/Grinder Model HL7760/00 on 17th March 2022 at CROMA, Indira Nagar, Bangalore. It has to be serviced/repaired for malfunctioning.I do not have the biil which may be required for submitting for service/repair. The copy of the bill may be sent to me to enable me to proceed further.

This is with reference to an Bose electronic device purchased from Croma Store, Ambience mall, Vasant Kunj on 28.10.2023. During purchase, it was repeatedly ensured by the Bose Representative selling the device that only nominal processing fee will be levied of Rs. 99 or 199 plus taxes. But when I received the first statement, in that processing fee charged for Rs. 640 and now the representative is saying that it is written on bill that 1% of transaction amount will be applicable. This was not at all communicated while purchasing the device and no one will see with micro scopic lens the t&c written.
Further, in my second statement received, an interest amount of Rs 743 has also been levied, which was never communicated and nothing has been refunded as any cashback.
Absolutely cheating and fake strategy to just sell products.

I purchased a TV on[protected] and I was told that I will receive the product by[protected] pm). When I track my status on website, it is showing that the product is delivered, but I didn't receive the product yet. I tried calling for customer service, but no response. Disappointed with the service.

I purchased a Whirlpool refrigerator from Croma on 25th October 2023. After a few days I noticed that the refrigerator was freezing all the fruits and vegetables as well as the milk was iced even when the temperature was set to low. They sent technician twice to repair but it didn't work out so they sent a replacement after 1.5 months o[censored]s suffering and complaining and following up. Even after the replacement I faced the same issues, and this time I asked them for a refund but they refused and insisted us to get a replacement of the same model again but after facing these issues twice with the same model I insisted to replace with another model of the same price, but for a different model they want me to pay 6, 000 extra. This is really not fair that even after 2 months of suffering and following up Croma is not responding to us nor is their customer care interested in solving our queries. Yesterday on call they agreed to provide a refund so I purchased from Vijay sales and paid the full amount but now when I called them to pickup the defective piece from my home, they flipped and said refund is not possible they can only provide a replacement. My money is stuck with Croma, I have paid for a new refrigerator at Vijay sales and kept my delivery on hold and I am stuck with the defective refrigerator at my place. I need help to get this issue solved.

I wanted to purchase a LG Convection Owen and this is the kind of service these Croma people offered me, left me with tension & mental stress.. It was so atrocious that made me decide that I will never visit this branch ever again to buy any product there.. All credit goes to – Croma Store, BSR mall, Thoraipakkam, Chennai

Here is what happened –
On 10th Dec 2023, Before visiting there, I called them to check if the Store is open and does the store have enough stock of all the LG Owen, so that I can order and bring the item I wanted with me (as Owens are small enough and will fit my Car’s Trunk). Saleswomen named Padmavathi received the call and she said she has stock of all the LG Owens. So then I visited there by 12noon same day..

Selected an convection Owen and they took almost 20 minutes and replied, “The Owen is currently not in Stock sir”.. So then I asked them “Will the stock come back? If yes, in how many days will the product be delivered?”. And they replied “in 4 days and maximum 5 days confirmed sir, that’s on 15th Nov 2023”.

Till 15th Nov 2023, 6pm, there was no call from them. I had to called them back to check the status and finally another person possibly an Asst Manager named Ponraj replied saying “the Owen allotted to you got damaged in transit from another Croma Store nearby, hence could not be delivered”. Also added saying, “This was last in stock Owen in Chennai and another 50 nos of same model new stock is arriving on 16th Dec and your Owen be surely delivered on Sunday 17th afternoon for sure 100%”.. But nothing.. He never cared to call back to inform too..

On 18th Monday, I called him (Ponraj) back and he said “Sorry sir, the expected stock did not arrive so far and our distributor has asked to request you for 3 more days. So I am requesting for 5 more days. Meaning, mostly delivered by 21st Dec, if not I will call and update and after that it will surely be delivered on 23rd Dec.. If not delivered, we will initiate for refund”..

NO call from any of them till 23rd Dec, NOTHING.. So I called Ponraj to initiate an refund but he did not pick up the call at all and Padmavathi received the call and said “Sir, we just got the update that stock has arrived and will surely be delivered on 24th Dec, Sunday before 3PM sure”.. I asked for confirmation, and they said they will send the PO order allocation details, but they failed to send.. But after reminding them, they sent the same.

On 24th Dec, by 1 pm, the warehouse personal calls and says “sorry sir, the delivery person’s wife has met with an emergency. So I am asking you the permission, to be delivered by today evening or tomorrow 25th Dec morning without fail”.. And its 4 PM now and no update from either the Warehouse nor from Delivery guy or from Store..

And the funny part is, by 3 pm on 24th Dec, the installation professional from LG calls me and requests me for an appointment for installation, without even enquiring that I have received the Owen or not!!! Wow!! How professional these people are.. Kudos..

Even my mom had patience in the start but on 21st Dec, she too lost her patience and told me to cancel the product and request them for an refund.. She also told me, “We should never go to this store ever again”..

This whole incident, they never cared to call back and update which they promised and I had to call them to asked the update every time.. Even today 25th, Still no calls from anyone.. How irresponsible.. And now after I call only these guys will come tell all their stories like “Leave due to not feeling well (by Padma), Year end Meeting & restocking (By Ponraj) and Emergency leave (by Delivery personnel)..

And firstly they never offered any discount while ordering and for this extensive delay there was no strong apology too.. After request, they said, they will offer an gift as an token of apology, but I doubt that too..!

Not just this, they have inexperienced people working there who almost have no knowledge about product.. I about an HP printer last and the salesman guy did know nothing about it!! Also, while purchasing an AC from them, we had to wait for almost 45 minutes just for billing even though there was not big queue and all..

Dear All, please don’t visit this store and buy anything.. If possible stay away from Croma.. Even online shopping is better.. Or even Viveks store is better in term of Delivery.. They never took more than 3 day for any order for past almost 25 yrs (since 1998).. Ordering from this Croma store, left me with 15days of fooling and mental stress only with my product still hanging with them despite of full pre payment.. Wrong Promises, buildup stories, non customer centrical.. Highly unprofessional people..

I had purchased Croma washing machine 6kg front load on march 2022. since some days i have facing some drum problem. while when we start machine it will be started, take water but there is no action takes place. The machine only display light of extra rinse button.

Print problem

Crome TV purchased on 29.01.2023 through online vide Infiniti Retail Limited invoice no. SLEC100568. The TV is not functioning. In this regard, I complained on 08.12.2023 for further action to replace it as it is under warranty. So far, no action was initiated from your side. Please take an immediate action for replacement.

Hello,

Product Details:
Invoice No: SLA144RS3121711
Date Time:[protected]
Order Id: SOA[protected]

Extended Warranty starts after brand warranty ends and details are below and invoice copy also attached in this email.
Invoice No: SLA[protected]
Date Time:[protected]
Order Id: SOA[protected]

I am writing to express my deep dissatisfaction with the service I have received concerning my LG washing machine, which I purchased from Croma Center in Gurugram. I am seeking your assistance in resolving this matter promptly.

I reported a technical issue with my washing machine to the Croma Center in Gurugram, where I had also purchased an extended warranty. Subsequently, the Croma Center team transferred the responsibility to Onsitego for the repair. However, despite their assurance, there has been no visit from a service engineer, nor have I received any communication regarding the status of my complaint.

My understanding is that the machine was falsely reported as repaired, citing a power-related problem and part replacement. However, I have not observed any improvement in the machine's functionality, and I am concerned that the issue has not been adequately addressed.

I am disappointed with the lack of communication and resolution, and I feel compelled to bring this matter to your attention as a valued customer. I have always held LG and Croma in high regard for their commitment to customer satisfaction, and I believe that my case deserves a fair and transparent resolution.

I kindly request your intervention to investigate this matter thoroughly and ensure that my washing machine is repaired as per the terms of the extended warranty. Additionally, I would appreciate an explanation regarding the inaccurate closure of my complaint without the actual issue being resolved.

For your reference, I am providing the relevant details below:

Customer Name: Paras Light
Contact Number: [protected]
Product Model: LG W/M TL 7KG T70SJSF3Z SLV 5S
Croma Complaint Service Reference Number: C[protected]
Onsitego Service Request number:[protected]

I trust that you will treat this matter with the urgency and attention it deserves. I look forward to a prompt resolution and appreciate your cooperation in ensuring a positive customer experience.

Thank you for your time and consideration.

Paras Light
[protected]