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Croma Complaints & Reviews

www.cromaretail.com

3.8

Updated: Jan 8, 2025

Complaints 3245

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2308

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937

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Croma Microwave oven Not working

wh-ch520 - sony headphones - crm:0725513

urgent: request for resolution of poor customer service experience

MacBook not Delivered

Product not provided as mentioned on website description

Most useful reviews

Received defective mobile phone

Large scale online scam happening in the name of fake Croma infiniti retail website

Incomplete package of TV, received without main accessory/warranty card

Not accepting return of defective product

Featured stories

Need to replacement of the Refrigerator (Invoice:SLA391RS421433,Purchased on:2023-01-01)

Croma 40cm pedestal fan - Faulty product delivered by croma

LG RO Water Purifier Second Complaint

Croma reviews & complaints page 6

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Address: Croma warangal

Croma warangal
10 august 2023
i have purchased lenovo ideapad gaming 3 laptop along with it i have purchased extended warranty and adp for 2 years .extended warranty and adp needs to get updated in lenovo website with in 90 days from date of purchase .the croma warangal team is not updating the extended warranty its been 75 days from my purchase and several visits to the store and online complaints the store was saying the same...

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We had ordered ac from Croma at Dabolim-Goa, we were given a delivery date, but was not delivered. The date got pushed to the next day, the delivery person told us that we need to take leave and wait for them that day, we took leave specially thinking that the delivery would be done, when we called them, they pushed it further to next week, payment was done at the shop and we expected the delivery but we have to keep calling. The customer...

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Address: Bangalore

I have purchased Havells Geyser from Croma online. As a customer, I can see the picture of the Geyser as LHS. As per that I have order the Geyser and delivered the product. When the technician came for installation, it is found that the Geyser is RHS. He suggested me to ask for replacement. I had resisted a service request for the same. But the customer support team asking for Job card from technician for replacement. When I contact the technician...

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Regarding croma washing machine issue - service request no. C[protected], C[protected], C[protected], C[protected], C[protected], others

I prefer to bring up this issue here as there is absolutely no response from the Croma support team. - [protected]@croma.com, grievance.[protected]@croma.com and nodal.[protected]@croma.com

The croma support and/or technician are not even responding to multiple service requests and just closing...

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Address: Vapi

I order iphone 15 pro max on 12th October 2023 it is supposed to be delivered on 14th October 2023. And the current status of order is not even shipped.
My order number is[protected]...

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How can you guys do this to your customer. I somehow had money to purchace earphones and you guys took all my money and no order place plus no instant refund and told me to wait for 48 hrs, like seriously?if your website sucks please shut it down!!!...

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Hii i have a croma gift voucher code of value ₹5000 which i am going to redeem today but as i applied the code it shows expired, the voucher just expired 3 days back, i know it's mistake from my side but 5000 rupee seems to be a large amount and i request to please provide some extended period to use that voucher...

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Address: Croma Store, Iconic, Shyamal Cross Rd, Swinagar Society, Shivranjani, Nehru Nagar, Shyamal, Ahmedabad, Gujarat 380015

Website: www.croma.com

We purchased a Croma Fire TV 32-inch product in January 2023 with a three-year Zipcare extended warranty. I've raised the Fire TV restart complaint 4-5 times so far. Initially, after three calls, their engineer came to our location, performed software updates, and guaranteed us that the restart issue would not occur again, but it did the fourth time. In the fourth complaint, they changed the motherboard and claimed that the problem would...

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Just want to highlight one issue, I have purchased new Samsung 55 inch CU8000 model tv from croma Ghatkopar branch on 30th September 2023, I received that TV on 02nd October 2023 but the display was broken from inside. I had informed the same to installation manager as well as croma centre for the same. And they have generated above mentioned service request no., but I am unable to track when I am getting my new TV....

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Purchased Croma 109 cm (43 inch) Full HD LED Smart TV with Bezel Less Display (2023 model) on 03/10/2023 at 1630 hrs

Price ₹16, 999.00
Order ID number:[protected]

The product was delivered today morning 04/10/2023 around 10 am and the installation person came around 1:30 pm. Later, I logged into my Croma account and saw the price has dropped to ₹15, 999.00. A drop of 1000 in less than 24 hours....

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Please give me new gift card code for my unused gift voucher. Please try to understand this was pending due to non accepted by your store. Will use it asap. On online.
Please don't I don't want to waste my money...

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I have booked a product from Croma online, the app is saying it will be delivered by 28 September 2023, but today is 1st October. Customer care is asking me to wait 24 hours everyday from 4 days and that their team is working on, whereas i have not received any communication. Seems like i have lost my 54k Rupees....

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My Croma Privileges gift cards worth Rs 1000 x 5 could not be activated before expiry date of 23May23 as I was working from home in remote location where there was no Croma Store or was not serviced by croma.com. I request you to extend validity for the same as I am in Hyderabad now for next 1 week....

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Address: Aundh Pune Westend Croma

Since last one week installation of water purifier is pending and no one is responding for the same. Till the time 4 to 5 requests were register but its not happening
This my 2nd experience in a month
How can i go for croma in future or recommend the same with any one?...

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Address: INFINITI RETAIL TRADING AS CROMA, CHENNAI-GRANDMALL-AO95, CHENNAI-600042

Croma Refrigerator 90 Liter, purchased on 03/11/22.
Order no- SOA[protected].
I have been lodging and following up complaint for the past 10 days but still the fridge fault is not rectified.
The response from customer support is pathetic.
Am really shocked to notice this kind of poor and bad response from TATA PRODUCT.
KINDLY DO THE NEEDFUL....

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Sir, I ordered a Lenovo 10.6 Tab M 10 plus 3rd Gen LTE on 16 sep 23 vide ORDER ID TC[protected] from TATA NEO App.

The Tab was deliverd on 19 sep 23.
On unboxing and switching on the display was ound to be Defective with a single horizontal line across the display. Immediately a repalcement was initiated by me on TATA NEO App.
Also a complaint is under process with complaint No C[protected] with customer support.br...

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We purchased a premium Samsung tv from Croma in Belapur branch which costed us more than 1lakh. Now, only after few months o[censored]sage we noticed 2 lines on the display which are not visible to naked eye and realised the display is faulty. Samsung technician visited and informed us that they'll have to replace the part rather than the entire product. It's highly disappointing to open such a premium tv only after few months o[censored]se and demanded...

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I used my gift cards to make a purchase and transaction is failed and they are not returning my money. Not even proving an ETA....

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Hi, I have been issued gift vouchers worth 13, 000 by my company as an appreciation of duty performed. Lately I observed that the vouchers go expired on 18th of Aug 2023.

I called up customer care in regards to the same but no luck, appreciate if the vouchers validity can be extended....

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Address: online

I purchased a Gas stove for Rs.11290 with order no[protected] online due to house warming function as the delivery date mentioned was next day. I received after 3 days and when we check the product it didn't work for our kitchen slab size. I tried to return that product but keep on rejecting my return request and they pushed to hold the product. why they don't have the choice to return if not working for us like other online platforms like...

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