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Croma Complaints & Reviews

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Updated: Jan 8, 2025
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Croma reviews & complaints page 5

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K
krishgen
from Mumbai, Maharashtra
Nov 15, 2023
Nov 21, 2023
This thread was updated on Nov 21, 2023
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Vouchers Date Expired and Despite continuous follow ups not renewing them

Address: Mumbai

I had purchased my reward points from AMEX credit card to Croma Vouchers for Rs40, 000- in Sept 2022.

The same expired in Sept 2023 as despite my follow up with AMEX, I did not get the vouchers on my registered email ID. It is when I went into convert my other points, I saw these vouchers on my telephone app.

When I chased them up they indicated they cannot do anything since these are now converted to Croma....
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Aman Thakkar
Nov 15, 2023
Nov 16, 2023
This thread was updated on Nov 16, 2023
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My washing machine dryer is not working

Address: Anand Dham co-operative housing society

Dryer is not working

there are multiple issue in the machine

please send someone to work on it

so i can start using the machine aagain '...
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Ruth Beatrice
Nov 9, 2023
Nov 10, 2023
This thread was updated on Nov 10, 2023
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Air conditioner Complaint

Address: Mogappair west

#cheatingcroma #poorservicecroma #badqualitycroma #nosupportcroma
We have got 2 Acs with Croma Mogappair, and it was serviced 5 times in just 1 yr due to issues. Each time the service technician blames the previous technician for the issue but coudnt resolve it. The Croma support team simply negelects our query .Croma Support team says all 5 times the issue is just because of Human error. Now that Warranty period is ending they are...
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brilliantacademy1997@gmail.com
Nov 9, 2023
Nov 10, 2023
This thread was updated on Nov 10, 2023
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Eureka forbes vacuum cleaner and usha wet grinder

Address: c block 402 bobbili empire near reliance digital kompally 500014

We are giving complaint on last 6 months, your sent me technician but the person not solve the problem, visiting is not important we need solution.i think will never purchase to any product in your croma stome really very bad experience with me and my family, i have gave complaints to this numbers if you have any team please check it ph [protected]/ [protected]/ [protected].no one was resolve my problem .if have do sales the product you need...
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Sai Saran Devarapalli
Nov 6, 2023
Nov 7, 2023
This thread was updated on Nov 7, 2023
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Product showing available but at the checkout it is showing out of stock

I tried buying an S22 ultra mobile from the Croma website but while checking out it is always showing as out of stock. please fix the availability issue not showing as out of stock while shopping or if the product is available make it possible to order. please maintain the website properly as it is from TATA we expect some quality experience while shopping instead we are feeling awkward.
product link: https://www.croma.com/samsung-galaxy-s22-ultra-5g-12gb-ram-256gb-green-/p/248911...
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Shashi6588
from new delhi, Delhi
Nov 2, 2023
Nov 3, 2023
This thread was updated on Nov 3, 2023
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Delivered Defective television : Requires replacement

Dear Team

I have bought a television from Croma Moti Nagar Outlet, but it is not working properly. Regarding the same, I have a complaint the same day for screen flickering in outlet. After that, the technician visited and checked the television and he was given a resolution that it was an untested product that would be replaced. So still, this product has not changed.

Dear team, I will not keep this untested...
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Anay Venkat
from Mumbai, Maharashtra
Oct 30, 2023
Nov 2, 2023
This thread was updated on Nov 2, 2023
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A huge delay in delivery AC

Address: 400022

Hi,

Order # S0A[protected]
SOA[protected]
register no.[protected]

I booked a Lloyd 1.5Ton AC 3start at 21st of Oct'23 at your Sion, Mumbai Store and I have been informed that I will be getting the delevery by 24th of Oct, 23 but as I did not receive delivery I called the sales guy who sold me the AC at around 8pm on Oct24, 2023 and he said that due to festival it got delay and will get delivered...
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M
Mahi2
Oct 28, 2023
Oct 30, 2023
This thread was updated on Oct 30, 2023
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My delivery was not delivered to me on same day and next day

Address: Kolhapur

Dear team
[protected]
My order no he was diliverd to me in 27 oct but till date he was not diliverd to me he is poore service I will complete aganist croma in cousmer court...
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Darvdr
from Ahmedabad, Gujarat
Oct 26, 2023
Oct 30, 2023
This thread was updated on Oct 30, 2023
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CROMA Top Load washing machine 7.5KG - Mal functioning / not working properly

26.10.2023
My complaint regarding Washing machine is not resolved. While clothe washing Drum of washing machine is daily and equently get un balanced and E-3 or E 2 error came and machine stop working .Problem of balanced rotation of durm is to be solved. which is not yet solved.
Send service personnel who can check machine properly and repair/solve problem of defective/un balancec Rotation fo Drum during washing cycle .br...
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Payal Patnaik
Oct 25, 2023
Oct 27, 2023
This thread was updated on Oct 27, 2023
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Online Purchase of Faulty Smart Watch

Invoice:SLTC5099957, Purchased on:[protected]

Received product with faulty strap
Have been calling the customer care team but team is giving me false commitment. The first customer care rep assured me the product will be picked up from home and that I have to share a pic of the product which I did . Today when I called them, the new agent tells me to go to the store and get it sorted. Their supervisors don’t come on...
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Neelesh17vipra
from Ghaziabad, Uttar Pradesh
Oct 23, 2023
Oct 24, 2023
This thread was updated on Oct 24, 2023
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Washing machine partially working

Address: ghaziabad

Hi I have purchased chroma washing machine in 2020 and now its not rising and drying the cloths, request you to please see into it....
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S
saroj101
from Mumbai, Maharashtra
Oct 22, 2023
Oct 23, 2023
This thread was updated on Oct 23, 2023
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Gift card deactivated

Hi my gift vard of Rs. 15000 is deactivated by from. I have raised request to activate 30 days back but no response till now from Croma. Very poor customer service provided by Croma. Even I have written to grievance redressal officer and nodal officer still no response. What type of company Tata brand is running. Very pathetic....
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Ganesh Ingole
Oct 21, 2023
Oct 23, 2023
This thread was updated on Oct 23, 2023
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Need duplicate bill for mobile and laptop

Address: Andheri west, Mumbai

Dear Sir,
I had purchase samsung s8 and Dell laptop in 2017 from Andheri West store.
I lost the bills and now I need the duplicate bills. Can you please send me ??...
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R
rudrareddy
Oct 20, 2023
Oct 24, 2023
This thread was updated on Oct 24, 2023
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Lenovo extended warranty and accidental damage protection for 2 years

Address: Croma warangal

Croma warangal
10 august 2023
i have purchased lenovo ideapad gaming 3 laptop along with it i have purchased extended warranty and adp for 2 years .extended warranty and adp needs to get updated in lenovo website with in 90 days from date of purchase .the croma warangal team is not updating the extended warranty its been 75 days from my purchase and several visits to the store and online complaints the store was saying the same...
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Defran
Oct 19, 2023
Oct 23, 2023
This thread was updated on Oct 23, 2023
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Ac not being delivered, delivery keeps postponing

We had ordered ac from Croma at Dabolim-Goa, we were given a delivery date, but was not delivered. The date got pushed to the next day, the delivery person told us that we need to take leave and wait for them that day, we took leave specially thinking that the delivery would be done, when we called them, they pushed it further to next week, payment was done at the shop and we expected the delivery but we have to keep calling. The customer...
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S
Sabu_ivl
Oct 16, 2023
Oct 19, 2023
This thread was updated on Oct 19, 2023
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Horizontal Geyser replacement RHS to LHS

Address: Bangalore

I have purchased Havells Geyser from Croma online. As a customer, I can see the picture of the Geyser as LHS. As per that I have order the Geyser and delivered the product. When the technician came for installation, it is found that the Geyser is RHS. He suggested me to ask for replacement. I had resisted a service request for the same. But the customer support team asking for Job card from technician for replacement. When I contact the technician...
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V
vpshenoy
from Pune, Maharashtra
Oct 15, 2023
Oct 17, 2023
This thread was updated on Oct 17, 2023
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Regarding Croma washing machine - received old/ used and damaged product and no response from Croma support about repair / return

Regarding croma washing machine issue - service request no. C[protected], C[protected], C[protected], C[protected], C[protected], others

I prefer to bring up this issue here as there is absolutely no response from the Croma support team. - [protected]@croma.com, grievance.[protected]@croma.com and nodal.[protected]@croma.com

The croma support and/or technician are not even responding to multiple service requests and just closing...
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Akshay Patik
Oct 14, 2023
Oct 15, 2023
This thread was updated on Oct 15, 2023
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Order not shipped yet

Address: Vapi

I order iphone 15 pro max on 12th October 2023 it is supposed to be delivered on 14th October 2023. And the current status of order is not even shipped.
My order number is[protected]...
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K
karan jyoti konwar
Oct 10, 2023
Oct 12, 2023
This thread was updated on Oct 12, 2023
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My money was deducted from bank but order was not placed

How can you guys do this to your customer. I somehow had money to purchace earphones and you guys took all my money and no order place plus no instant refund and told me to wait for 48 hrs, like seriously?if your website sucks please shut it down!!!...
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Bhavya Singal
Oct 8, 2023
Oct 9, 2023
This thread was updated on Oct 9, 2023
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Voucher Code expired just 3 days back unable to redeem

Hii i have a croma gift voucher code of value ₹5000 which i am going to redeem today but as i applied the code it shows expired, the voucher just expired 3 days back, i know it's mistake from my side but 5000 rupee seems to be a large amount and i request to please provide some extended period to use that voucher...
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