[Resolved]  Croma — Bad service from croma about A/C

Address: janakpuri

Website: www.croma.com

Dear sir/mam
i am your customer and i want to draw your kind attention towards my problem which I am facing due to Croma ac purchased from your Delhi Janakpuri store on 17 April 2018. I want to tell you that when visited your Croma store to purchase ac I have seen many ac in my budget with good brands but your sales person has introduced me Croma ac with same rate as compare to other brands by introducing me one extra benefit which attracted me to purchase croma ac that they will give me the extra benefit of Replacement Warranty and due to that benefit I have purchased Croma ac and my invoice no is SLA[protected] after purchasing Croma ac I have face many problems like issue of cooling and many other noise problems several times which is resolved also by Croma but I have not complaint but now for m last week my ac is not cooling proper and again types of noise is coming from my ac and then I registered my complaint in crom two days ago and two days back the engineer has come to check the ac and he checked the ac and told me that the cooling coil of my ac has been damaged and he told me it will take 7 days to arrange the damaged part now I am facing lot of problem in this hot summer I have son of 2 year and I am facing a lot of problem I have not got any benefit of replacement warranty I am suffering a lot with my son in this hot summer due to Croma ac a lot now I am very frustrated from Croma ac I don't have any benifit of this Croma AC and I just want to ask you this is the way you deal with your customer trust with very heavy heart I have to say that from now also I will not recomend any one to buy any of your Croma products because Croma has broken my trust now I request you to please either refund my money or replace my ac as soon as possible.