[Resolved] Croma — cash back not given on vivo v15 pro mobile phone purchase

Pawan.Chabra@facebook.com

from Mumbai, Maharashtra

Nov 21, 2019

Address: Near Badarpur Boarder, Faridabad, Haryana, Faridabad, Haryana, 121002

On 31st march 2019 i had purchase a new mobile phone vivo v15 pro from croma infinity store, faridabad store at 0% emi scheme. As per the selling terms, croma would be charge 1500 rupees extra from customer for avail 0% interest scheme at product value through emi and after the completion bank would be release 1500 cash back directly in customer account. Now croma is not ready to pay cash back offer to consumer because everything was verbal.

Pawan chabra
Sai park apartment, c-64, sector-87, faridabad
Mob no. [protected]

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Feb 15, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Jan 14, 2020

Croma Customer Care's response Our team has checked the charge slip & informed to you that you are not eligible for any cash back, you have just opted the No Cost EMI option. If you would like to discuss the issue further, then please call us on [protected] or write an email at [protected]@croma.com.