[Resolved]  Croma — complaint for cashback along with compensation.

Address: Bangalore, Karnataka, 560080

Website: www.croma.com

Hi sir/ma'm,

This is a complaint for cashback not received and how croma staff manipulate everytime also complaint for the horrible and pathetic experience with croma store (Bel road, bangalore - 560054). This is the worst experience that one can have from croma store staff.

I have purchase a mobile (Oneplus 6) from this store as the croma sales executive told me about rs.1000 cashback offer on that mobile (Oneplus 6) if purchased through hdfc cards on friday. I had multiple offers on the mobile (Oneplus 6) from the brand store however, i was interested in cashback offer so, before making the advance payment of rs.10, 000 on[protected]Tuesday) i have re-confirmed with the croma cashier and croma sales executive if the offer is on both hdfc debit and and credit cards "they said the offer is on both hdfc debit and credit cards". I have paid the remaining amount of rs.24, 999 on[protected]Friday) and collected the mobile (Oneplus 6). When i confirmed the tat of cashback croma sales executive told me i will get the cashback of rs.1000 very soon.

I have sent an email to inquire when i didn't see the cashback after 1 month. Croma customer service called me and said i will get the cashback within 90days as per the offer.

I have sent another email to inquire when i didn't see the cashback after 90days. Croma customer service called me and said i will get the cashback after 90days as per the offer and to send an email if i don't receive rs.1000 cashback by[protected].

I have sent another email to inquire when i didn't see the cashback after 90 days on[protected]. Croma customer service executive umesh v (Emp.1428) and shiv kumar call today (I. E.[protected] and said there wasn't any offer on that product (Oneplus 6) so i will not get any cashback and can't do much so will close the ticket.

When i asked the croma customer service executive (Umesh v and shiv kumar) to compensate for their false commitment and misleading they said can't do anything and will close the ticket. I told them as it's them who has mislead so they will have to compensate for the same however, they were least bothered rather lousy and said will close the ticket.

I need the cashback as promised by croma store staff along with compensation for misleading, false commitment to to make sale and for manipulating.

I would also appreciate if croma store (Bel road, bangalore - 560054) franchise license is cancelled or if they has to pay penalty for misleading and manipulating with customers. I would not mind if i have to file a case against this croma store branch.

Regards,
S shamim
Bangalore, karnataka
Email: [protected]@yahoo.com