[Resolved] Croma — Cooler not working | registered no [protected] | call on [protected]

Ravi1488

from Mohali, Punjab

May 18, 2017

Address: Chandigarh, Punjab, 160101

Website: Cromaretail.com

Hi sir/mam,

My registered no is [protected].

I had brought cooler from last 2 year back.. It's warranty date to be expired on 24 of may 2017.

Yesterday, i have visited at croma store at sector 26 chandigarh and registered a complaint that pump and swing of cooler is not working.

And i also confirm that it has few date left to expire warranty.

Still today, technicians of croma said to me that cooler warranty period expire year. And you have to pay 250 rupee per visit.

After that i investigate on manual of cooler. It is clearly mentioned that 24 months from the date of purchase the warranty will expire automatically.

I want to confirm from your end what is the solution, otherwise i will take next step to consumer court.

Thanks

Ravindra kumar
[protected]

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Aug 6, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.