Date:july 30 2020
Croma complaint number: sr[protected]
Order number: [protected]
Ordered product: sony wh-xb700 headphones
I had placed the order online with croma.com on 25th july 2020 and the product was supposed to be delivered within 3 hrs i. E 10.30pm, but the product was delivered on 27th july 2020 afternoon.
I bought this headphones for taking calls for a long duration, after using it for 1.3hrs my left ear started paining and also the opposite party informed me that my voice was not clear. The main purpose of buying a headphone is to feel satisfied with the product, if not satisfied then it is the responsibility of the store (Croma) to see that the customer gets satisfied.
I made a complaint with the customer care call center number and informed them that i would opt to buy a more comfortable item from their store itself. Customer care had sent a mail stating to visit the near by store. Today i visited the store and was informed that no exchange will be made available and to visit a croma service center for getting the defect rectified. Why must the comsumer be responsible for a defective and less comfortable product? I will be happy if i get a refund and if return is initiated
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