[Resolved]  Croma — defective laptop complaint

Subject : poor battery performance of the new laptop purchased from croma, indirapuram
Ref : invoice no. Sla[protected] dated 04.06.2020
Dear sir,
I purchased a lenovo laptop on 4th june 2020, from aditya citi centre, indirapuram croma store. After coming home and using the laptop for a day i observed that the the battery of the laptop is not normal and drains out in 1- 1.5 hours while i was promised for a back up of 4-6 hours of working. I called the croma customer care and the croma centre told us to contact lenovo helpline. We could not reach the lenovo customer care as it was 10 pm. We went to the croma store and the croma store kept the laptop for testing and assured us that our issue will be resolved but when we reached the store we were given all the assurances except no refund or replacement can be provided only the product can be repaired. After spending rs.62000/ no one would want a defective laptop.
I have been following up with croma and lanovo helpline but the issue is still unresolved. I mailed lenovo and croma both several times but none of them is ready to take responsibility of the faulty laptop which they sold me. The croma centre has tested it physically and lenovo people have also tested three times but no remedy or replacement has been provided. None of the two croma or lenovo people are owning the defect. Even when it is clearly a manufacturing defect, the lenovo people are saying they have checked that the machine is perfectly fine without any substance and they say back up upto 4-6 hours means it includes less than 1 hour and 1.5 hours also. No report of the performance of battery strength has been shared with me showing that the battery is giving back up of 4-6 six hours as committed/promised at the time of sale to me.. I want to replace defective piece by a good piece. I have been regular customer of croma for many years and on this reliance i purchased this laptop from croma but this time croma centre has cheated me badly. Earlier croma people were saying the delay in addressing the issue is due to corona pandemic but it is almost three month and i am waiting for a solution. I am exhausted calling at croma and lenovo and i am suffering by this issue mentally and physically. Every time i call they say leave the laptop and they will check it. I have been suffering mental peace, my work and in monetary terms too.
Ummed singh