[Resolved] Croma — defective printer not replaced

Rajnagwadia

from Mumbai, Maharashtra

Sep 15, 2019

Address: 401101

Purchased a brand new printer from bhayander west, thane. Mumbai. It won't worked in first go first print. Paper stucked, their technician came and removed paper jam and found a defect in paper roller part. I shown photos of that defact to store manager and asked them to replace defective printer whicch didn't worked on first go.

But they didn't entertained me and asked to deal with oem company as per warranty conditions.

Croma has not customer friendly policy even though prices are always higher then other stores.

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May 31, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, trust your issue has been resolved, do feel free to reach out to us in case of any further assistance. #BrighterEveryday

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Comments

Dipikadjjain

from Mumbai, Maharashtra

Sep 17, 2019

I have purchased one plus 7 from Croma store matri mall and I was said that I will receive 1500 cashback within 90 days but my account has not been credited with the aforesaid amount kindly look into the matter asap

Croma Customer Care's response, Apr 27, 2020

Verified Support

Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.