[Resolved]  Croma — defective product and false promises

Address: Plot No.C, Aditya City Centre, GH-3, Vaibhav Khand, Indirapuram, Ghaziabad, Uttar Pradesh 201001, Ghaziabad, Uttar Pradesh, 201001

Recently went to croma store in indirapuram, ghaziabad on 6th april. We were to buy a mixer, grinder and we ended up purchasing a philips one. Once we paid, we checked the product with staff and figured out that one of the jars had some problem. The manager and staff told us that they will replace the jar the very next day, once they get the new supplies and told us to take the product home and come the very next day to get the jar replaced (Anyways we had paid). We believed and reached the store very next day around 3 pm. On inquiring they made us wait and in the end, all they said that was, they have not got the supplies (However a day before they told us to come any time once store opens at 10 am and we reached at 3 pm). We asked for reimbursement of our money and the only option they had for us, was to take cash. If you ask for online reimbursement they said time will be 15 days, another option they gave was a cheque for which customer only have to come to their store on a weekday and collect the cheque.
Very disappointing solutions and behavior. We had no option but to collect cash. Wasted so many hours for our product and our money
Please always check the product quality and croma and never believe them if they make promises of helping you with a defective product.