[Resolved] Croma — Defective product & old stock

Mayu1820

Jun 8, 2020

Address: 19th G Main 1st N block, Rajajinagar, Bangalore

Purchased macbook pro 13 inch touch bar 256gb on 23 may.
In new days i start facing problem with keybord than i raised a complaint to apple support that time i come to know from apple web that this is an old model of macbook and they took same amount as of new model

I went to the store with product and tried to explain to store manager
Store manager is tell that is your problem that u didn’t asked for 2020 model you asked for only new model and we dont have 2020 model stock and our staff is not aware with new model we don’t have idea abou new model so we cant do any thing with your product...

This is tata croma rajajinagar bangalore store

I purchased on bajaj finance. I spent this much mony n i got old model becoz they were not aware with new 2020 model
Even i tried with croma customer care

Plzzz i need support for this fraud... They were clearing their old stocks

Was this information helpful?

No (0)

Yes (0)

Aug 6, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2020

Croma Customer Care's response Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.