[Resolved]  Croma — Delay in resolution

I bought a samsung refrigerator (Samsung ff 324l rt34t4413s9/hl 3s ri) on 24 aug 2020 from croma koramangala, bengaluru. During purchase i was told that specific model was not with them and it will be shipped from hyderabad to my address. I paid the amount in full and waited for their shipping details. The item reached my place 28th aug 2020 by bluedart. During delivery i observed that the delivery people were very casual with the item and had even asked them to be careful. On monday, 31st aug 2020, when the samsung installation person unboxed the item, we found it damaged. I immediately raised a complaint and as instructed by the customer care, i sent them visual proofs of the damage. A return pickup was scheduled and after much delay, it was picked up 05 sep 2020 at 12:30 pm by the local warehouse people, the warehouse being situated in the neelamangala area of bengaluru. Since then, neither have i received any acknowledgement of pickup nor any information about my refund being processed. Contacting the customer care and support only results in additional regret messages but no info about what or why the delay. I have been sitting without my money and without the item since 29th august 2020.