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Croma

[Resolved]  Croma — delivery of faulty dell laptop

Address: Infiniti Retail Limited(E001), CITI Solutions-C/O Infiniti Retail Limited,Antariksh Logidrom,B7 Building,, Amne Village,Mumbai Nashik Highway,Post- Padghe(On Padghe to Kalyan Highway),Bhiwandi, Thane, MAHARASHTRA-27, 421302

I ordered an dell inspirion 3593 laptop from croma electronics on 18/8/2020. Innovice no. Sle001ec1374975.
After two weeks it's keyboard keys stopped working. The expensive laptop is of no use without its keyboard keys. I contacted and complained in croma customer support. They are offering a repair in my product. How would i accept the repaired product which started giving problems in just two weeks. I want croma electronics either to replace my product or refund me my sum. Please look into the matter.
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Aug 13, 2021
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2020
Croma Customer Care's response As per the update received from concerned teams, the refund has been received by the customer on 29/09/2020.
 
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    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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