[Resolved]  Croma — Double transaction

I have purchased a mobile phone from Croma Kalamassery branch, Kerala on 22/9/2022 at a price of 25999. I used my credit card for the transaction and a double transaction happened ( due to mistake of the staff ). Hence a total of 51998 was deducted from my credit card.

I complained about the same to the concerned personnel in the same branch. They told I will get a refund within 7 days. It's been 24 days and I haven't got a refund. There had been no adequate or timely response from the staff involved. I am attaching the transaction details with this complaint

Hope you will do the needful
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Oct 17, 2022
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Sep 16, 2022
Croma Customer Care's response
Hello, we are sorry to hear about your concern. Please get in touch with us at[protected] or write to us at [protected]@croma.com for further support.
 
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