[Resolved] Croma — fraud sell to meet the target

Rajeshsadar

from Chennai, Tamil Nadu

Nov 15, 2018

Address: 400067

Hi team,

I went croma to buy one plus 6t handset. The advisor in croma convinced me to buy lg g7 thinkq plus by giving all the wrong details of the product. When i went croma next day to replace the product nobody is ready to help me. Neither i am getting any response from customer service team. My handset is still in croma

Is there someone who can help me with this¿

Location:infinity malad

Rajesh sadar
[protected]

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Jan 1, 2019

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Nov 16, 2018

Croma Customer Care's response Dear Rajesh,

We apologize for the inconvenience. We have highlighted your concern to the concerned department so that the necessary actions are taken. Request your patience in the interim.

Croma, Making Every Day Brighter

Nov 16, 2018

Updated by Rajeshsadar I have already emailed croma customer care with the detailed explanation but no one responded me yet. I called customer care department and registered the complaint, they told me that I will get call with in 24 hours but still I haven't received any call.

Verified Support

Nov 17, 2018

Croma Customer Care's response Dear Rajesh,

As per our records, we couldn't find any information for LG G7 by the provided contact number. We request you to share the invoice number of the product so that we may assist you further.

Croma, Making Every Day Brighter

Nov 17, 2018

Updated by Rajeshsadar Hi,

Invoice number for the purchase : SLA[protected]

Complaint number: SR[protected]

Regards,

Rajesh Sadar
[protected]

Nov 19, 2018

Updated by Rajeshsadar It's been more than 2weeks now, I don't have my product. Really disappointed by the service. I could have purchased mobile from some other store.
Huge difference between the employee of croma malad and croma infinity. I never got any complaint from croma malad.
I will really appreciate if you can expedite this process.

Thank you,

Rajesh Sadar
[protected]

Verified Support

Nov 21, 2018

Croma Customer Care's response Dear Rajesh,

We are unable to track your details. Kindly share above details via given link:
https://bit.ly/2QdC7Hn

Croma, Making Every Day Brighter

Verified Support

Nov 26, 2018

Croma Customer Care's response Dear Rajesh,

We didn't hear back from you. Please share the above-mentioned details so that we can assist you further at the earliest.

Croma, Making Every Day Brighter