[Resolved] Croma — great cheat by croma - order no.[protected] order date: 30-jun-2020

[Resolved] Croma — great cheat by croma - order no.[protected] order date: 30-jun-2020

S samuel wesley from Indore, Madhya Pradesh Jul 10, 2020

I received a message from croma on 7th jul 20 that my order has been dispatched by cts awb no. Ban[protected] But till now i am not able to track the same. And now in the web site it only in the order received status. When i ordered it was assured that the delivery date was 6th jul 20. I am now started feeling that you are cheating on me, what is going on please respond, i have called the customer care several times but not clear response. Pl don't push me to lodge police complaint or resort to legal action. Was this information helpful? No (0) Yes (0)
Aug 13, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Oct 19, 2020 Croma Customer Care's response Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns
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Comments

Divya Pai Vernekar

Jul 24, 2020

Croma just seems tk be cheating customers in name of Covid. My order for a harddisk was placed on 9th June 2020.
I received an sms that said that the order was placed and dispatched. No dispatch note number or any tracking details were available anywhere. Booked a service complaint SR[protected]
It's been 1.5months and now the Croma customer care says my money will be refunded. No signs of refund. Their reasons being they are working with minimal staff and courier services disrupted.
If the products cannot be delivered, don't accept orders and money against orders.
I currently feel helpless and sincerely repenting on my decision on shopping with Croma. This is the worst experience ever.