[Resolved] Croma — installation of newly purchase tv

T N Pradhan

Feb 17, 2020

Address: 474005

On 16th feb.2020 i purchase a smart ready led tv 32inches el 7344 from your croma store at city centre gwalior. I made the full payment and it was assured by store manager rajendra malviya that it will be installed today only i. E, 16th feb.2020.
Tv was sent but was not installed on 16th. On 17th feb.2020 some service mechanic called at 10.45 am and came at 12.00. Opened the box and wall mount was missing in the box. I contacted the rajendra malviya and he handed over the call to shubham some person from service team. Till 2.40 pm none haa attended after ao many reminded calls. With a big name of tata i must say that it is a blunder on your part that customer is facing the problem of being occupied in waiting for 24 hours almost.

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Mar 26, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Feb 24, 2020

Croma Customer Care's response Greetings From Croma, I request you to kindly share you registered contact number and invoice details so that I can assist you further. Or you can reach out to our customer care team on[protected] or write an email at [protected]@croma.com.