[Resolved]  Croma — Lenovo Laptop Refund

Address: Sharat Mall, Hyderabad

Purchased two Lenovo Legion 5i Laptops from Hyderabad Croma which is in Sharat Mall.

Employee from Croma provided specifications and based on inputs we purchase laptop. The details which he provided is, with the purchase of laptop, you get life time validity of MS Office.

Next day after the purchase, we are trying to active the MS Office and it is asking for License Key. So immediately we reached out Croma and explained the situation and they say "Once it is purchased, we are not responsible". This means, we purchased the laptop based on the wrong specification given by Croma Employee. We asked to refund the money and they are denying it. Customer care ticket was also closed without any resolution. Need help in resolving the issue.