[Resolved] Croma — lg refrigerator, defective item delivered

rk_vatsa

from Bengaluru, Karnataka

Jan 8, 2020

Address: 560049

Purchased refrigerator on 24th dec'19, item delivered on 26th dec'19, demo completed and it was switched on on 27th dec'19 but refrigerator didn't started cooling till 28th dec'19 morning. Complaint to croma on the same day. Till today 08th jan'20 didn't get any solution of replacement.
Daily have to follow-up for any solution and daily i am getting an update that i will get update and solution within 24 hours but since last 4 days no solution provided.
Kindly help.

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Mar 2, 2022

Complaint marked as Resolved

After a long fight with Croma they agreed to replace the refrigirator

Croma customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Croma Customer Care's response Greetings From Croma, I request you to kindly share you registered contact number and invoice details so that I can assist you further. Or you can reach out to our customer care team on[protected] or write an email at [protected]@croma.com.

Jan 09, 2020

Updated by rk_vatsa Contact number is already present with Croma and Complaint with Croma is also registered.
Please check internally for complaint made on 28th Dec'19 for LG 630 L Refrigerator by Rupesh who has purchased the product from SS Manor showroom in Bangalore.

Verified Support

Apr 27, 2020

Croma Customer Care's response Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.

Apr 28, 2020

Updated by rk_vatsa Yes the issue is resolved.