[Resolved] Croma — macbook pro

Tushar Dudani

from Mumbai, Maharashtra

Nov 19, 2018

Address: Mumbai City, Maharashtra, 400052

Website: www.croma.com

My order number is[protected]. I had placed the order on 27th october through their site and was told it would be delivered by 29th. They later revised the delivery to 3rd november following which i cancelled the order.

After initiating the process on 29th october they finally cancelled it on 5th november following which i was supposed to receive a refund in 7 working days.

It is 19th november now and i am yet to receive my refund. Whenever i call their customer service number they say the refund is processed by them and that my bank is causing the delay. I went to my bank to get the issue resolved but they do not have any record of the refund being initiated.

I am terribly dissapointed by these lies and delays. If it goes on much longer, i plan on contacting the police.

Was this information helpful?

No (0)

Yes (0)

Nov 29, 2018

Complaint marked as Resolved

Got the refund. Recommend not using their website.

Croma customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2018

Croma Customer Care's response Dear Tushar,

We apologize for the inconvenience. Kindly share with us your contact number, email ID and invoice number so that our team can connect with you in this regard.

Croma, Making Every Day Brighter

Nov 19, 2018

Updated by Tushar Dudani Number: [protected]
Email: [protected]@gmail.com
Invoice Number:[protected]

Verified Support

Nov 22, 2018

Croma Customer Care's response Dear Tushar,

Thanks for sharing the requisite details with us. Kindly allow us some time to get back to you with an update.

Croma, Making Every Day Brighter

Verified Support

Nov 22, 2018

Croma Customer Care's response Dear Tushar,

We hope your issue has been resolved now. Please feel free to contact us in case you need any further assistance.

Croma, Making Every Day Brighter

Nov 23, 2018

Updated by Tushar Dudani It has not been resolved. Why did you'll take my details? There was no contact from your end.

Verified Support

Nov 26, 2018

Croma Customer Care's response Dear Tushar,

We have re-escalated your concern to our team. Please be assured, an update will be shared with you soon.

Croma, Making Every Day Brighter

Nov 26, 2018

Updated by Tushar Dudani Re-escalated? What about the first escalation? Nobody from croma contacted me about the issue.

It is nearly a month since I cancellled the order. This is really shoddy service. I expected more from a reputable brand like Croma.

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, trust your issue has been resolved, do feel free to reach out to us in case of any further assistance. #BrighterEveryday