[Resolved] Croma — Magic remote not replaced by the company

smvelu

Nov 18, 2020

Address: Avadi

I am selvam from Avadi. My mobile number is [protected].
I purchased a new Croma TV 49 inches durng the month of August from Avadi Croma branch. The magic remote which comes along with the TV did not function which was found by me the next day of installation. The installation person came again the next day and collected the magic remote for service/ or replacement.
Now till now four months had gone but I have not received the magic remote. Made many phone calls but got only explanations in return.
I have also made a complaint in person with the Avadi Croma branch where I bought the TV.
But till now only explanations are getting to me that tooo after my phone call.
Till before I had a great hope about the service setup with Tata products. But now I lost my hope.
I hope atleast ths complaint will help me to solve the magic remote issue.

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Aug 6, 2021

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2020

Croma Customer Care's response Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com and share your registered mobile number along with registered email ID, they will assist you with the resolution of your concerns