[Resolved]  Croma — Not repairing my laptop despite being covered by Croma's Extended warranty

Address: Mumbai City, Maharashtra

I purchased Lenovo laptop from Croma with 3 years extended warranty (extended warranty provided by Croma). In February 2015, I submitted laptop for repair due to hardware problem causing BSOD. On replacing hard disk and processor, it still gave me the BSOD. After that, I submitted the laptop 3 more times and the problem persisted. Now Croma claims that it is a Windows OS or other software issue. I emailed them the log files to confirm that it is hardware issue but they have not replied back. Also, the Windows OS was installed by Croma everytime they repaired it. I have already wasted days on the laptop and taking to Croma guys at the store, on phone and over emails. The standard response I have been sent more than a dozen times is we have forwarded your issue to the respective store/department.
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Jun 2, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 28, 2020
Croma Customer Care's response
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
 
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Dear Sudarshan Karnavat

Thank you for sharing your feedback with us. This will help us greatly to improve our service standards for you.

Our Croma Care representative will get in touch with you shortly.

Our customers’ satisfaction is most important to us and it is our constant endeavor to ensure the same.

Sincerely,
Team Croma

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