[Resolved] Croma — Online order: "Payment in transit" since 48hrs, no invoice/order confirmation email

sramacha

May 31, 2022

Address: Bangalore

It's been over 48hours, since Rs. 2518.20 was charged to my credit card for my croma online order:[protected] by Infiniti Retail/Croma and there is still no sign of an invoice or order confirmation email.

All I got is a "Payment in transit" email with the below contents:
"We'd like you to know that your payment is in transit and we are awaiting payment confirmation from our partner for your order[protected].
We will send you an email with your order details as soon as the payment is confirmed."

Support team is only good for letting me know a 24 to 48hrs' ETA, everytime I email or call them.

It's as if I'm having to deal with an illegitimate company and not a Tata enterprise.

This is my first Croma online order and going to be the last one.

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Jun 18, 2022

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Jun 18, 2022

Updated by sramacha Croma issued a refund after a week. I did place another order and it went thru fine.

So the issue most likely is their systems don't always behave as expected when you use their coupons. I'd applied a HDFC credit card coupon(advertised by Croma) and that caused all the headache.