Croma — Order Id[protected]

Address: Croma

Purchased this ac on 8th August 2022. i had applied offer of 10% cashback on icici credit card emi. both before and after purchase i had called to confirm about the offer. also after the product was delivered i was told that the 10% cashback will be credited within 90 days to my original payment method. but then I received an email saying that cashback offer is not applicable on no cost emi. nothing such was mentioned in the terms and conditions of the offer. when I selected the offer also only 2 payment method were available emi and no cost emi. all other payment methods like debit card credit card net banking UPI disappeared. if it was not applicable on no cost emi then why did that payment method not disappear. attaching the offer applied screenshot and in that also it's written 10% cashback on icici credit card emi no cost or standard is not mentioned. they should have mentioned this before. also i have been calling customer care of croma and they are raising service request and saying i will get call from finance department but nobody is calling me. height of irresponsibility from croma. highly disappointed with such bad service from croma. i want my 10% cashback of 2749 asap in my credit card.
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Croma customer support has been notified about the posted complaint.
Verified Support
Sep 05, 2022
Croma Customer Care's response
Hello, we would like to inform you that you have completed the transaction through no-cost EMI. Hence you are not eligible for standard EMI cashback, interest cashback will be credited to your account post 90 days from the date of the transaction. Please feel free to reach out to us for any further assistance.
Sep 07, 2022
Updated by friendzubu
Nothing was mentioned when i bought the product. This should have been mentioned earlier why did the customer care agent agreed that the offer has been applied. Take back the ac as i dont want it further
Dec 06, 2022
Updated by friendzubu
Its been 120 days not yet received the interest cashback. Height of irresponsibility from a brank like croma
 
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    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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