[Resolved] Croma — refund not processed despite of several mails

sood.sneha

from Hoshiarpur, Punjab

Oct 12, 2019

Address: Online store purchase, Mohali, Punjab, 140301

Website: Www.croma.com

I bought a tcl led on 3rd of october which i cancelled due to poor croma online services... So i cancelled my order with the online support team. I got a mail stating that a refund of 1000 is initiated. I was totally shocked to see that for a product for which i paid 29000 i am being given 1000 refund. I called on the customer care people but they r totally unaware of the process and value of refund. Please confirm the date and amount of refund asap.

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May 22, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Oct 26, 2019

Updated by sood.sneha Resolved

Verified Support

Apr 15, 2020

Croma Customer Care's response Hi, trust your issue has been resolved, do feel free to reach out to us at[protected] or write an email at [protected]@croma.com if you require any further assistance.