Croma — Sale Damaged product/manufacturing issues

Roni Rock

Oct 16, 2020

Address: Infiniti Retail Limited | A Tata Enterprise CROMA, 1st Floor, Fairfield Building, 218 CB Block,New Town Kolkata -700156

I have purchased a Apple earphone from Croma store on 14th Sep 2020 for @Rs 2400. The piece is on a one-year warranty with manufacturer . But with 2 days it’s not work any more
I have tried reaching their service-staff but no response. I am not satisfied with the repairs undertaken. Since the piece is on warranty and the problem is persistent, It was full manufacturer problems I request you to replace it with a fully-serviceable one at the earliest kindly.They have make a fake damaged bill from Apple brand store.
I am enclosing a copy of the purchase-receipt and service-card for the repairs undertaken so far.
Register contact number - [protected]
Thanking You
Ronnie ____

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Croma customer support has been notified about the posted complaint.

Verified Support

Nov 11, 2020

Croma Customer Care's response As per the update received from the concerned teams, the product is physically damaged which is not covered under warranty. The same has been informed to the customer

May 12, 2021

Updated by Roni Rock You’re selling me manufacture defect product.

May 12, 2021

Updated by Roni Rock Even the service center boy was talk to your side he even didn’t check it properly just make a job sheet.