[Resolved]  Croma — Service and lack of response

Address: Hyderabad, Andhra Pradesh, 500033

Website: Croma

Hi,

I bought Samsung S8 on 18-May from Croma, Jubilee Hills Branch, Hyderabad. I noticed that the mobile was heating and went to Croma on 19-May. They asked me to update the software and check for a couple of days to see if it still heats up. If it still heats up they said that they will send it to service center and get it checked up.

Even after updating the software, the phone was still heating. I went to Croma and submitted my phone on 21-May. They registered the complaint and sent my phone to Samsung.

Since Sunday, I have been calling Croma everyday. And everyday they are saying that they will get back to us in an hour. Forget about fixing the problem, they are not even confirming if there is an issue or not. It only takes 20 minutes to replicate the heating issue and it's been a week without any change in update.

I went to Croma today and talked with the store manager. I told him that after spending 60000 I dont want a repaired phone. I want a brand new phone or a refund. He still does not have an update nor a confirmation on the issue. He also informed me that I need to submit my phone within 24 hours to be eligible for a replacement. But I went to Croma with an issue within 24 hours.

Please help me reach a resolution to this issue. I WILL NOT ACCEPT REPAIRED PHONE - not after spending that much of money.