[Resolved] Croma — services not provided by croma while product was under warranty

[Resolved] Croma — services not provided by croma while product was under warranty

S sachin_singhal from Delhi, Delhi Jun 5, 2020

I have raise the complaint with croma center for repairing symphony cooler as on 15 may 2020 this product was under warranty till 23 may 2020 & due to the lock down i have received the email from the croma team they will provide the services once the situation will be normal. But when i called as on 05 june 2020 to the customer care they said your complaint has been closed & our team has provided resolution to you. While from the croma team no one has called me & no issue resolved & now they are saying that your warranty has been expired. Kindly help to resolve this issue. Was this information helpful? No (0) Yes (0)
Aug 13, 2021 Complaint marked as Resolved Croma customer support has been notified about the posted complaint. Verified Support Oct 16, 2020 Croma Customer Care's response Hi, trust your issue has been resolved. If not, then we request you to reach out to our customer care team on [protected] or write an email at [protected]@croma.com. They will assist you with the resolution of your concerns.
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