[Resolved]  Croma — split ac (215537 lg inv/ac 1.5 t ks-q18enza)

Address: Croma Store, Ansal Plaza, Greater Noida

Hi, i am gautam khanna, resident of purvanchal royal city, greater noida.

I have purchased 3 air conditioners from croma store at ansal plaza, greater noida on 7th april 2019 via invoice no saa[protected]. These are split acs of lg brand (Duel inverter) with 2 t, 1.5 t and 1 t capacity respectively. The sales man vipin mishra who delt with me was smart enough to sell me 3 acs while i was just inquiring about choices available. Vipin forced and convinced me to take 2 year ongo extended warranty also on all the three acs explaining that one year standard warranty would not be enough since in the first year these higher starred acs would hardly require any service. He explained that your acs will be covered for all type of services, repair or replacement if required through extended warranty and it is worth to spend few thousand more and take extended cover. I thought he is talking sense to me and i paid extra amount for all 3 acs for 2 years extended cover as he said.
Now here is where i was cheated. Vipin cheated as he did not told me that this 2 yr extended warranty is from croma and not from lg. I never knew that this will be the beginning of my suffering and hardship as a consumer, by customer service quality of croma.

I faced several issues with all acs in the very first 3 months o[censored]sage but complaints were resolved by lg engineers during first year of standard warranty after followup.

At present my 1.5 t ac is not working properly since the beginning of these summers ie march '20. I raised complaint at lg but its technician refused to address saying that ac is out of warranty now and i have to raise a complaint with croma since extended warranty is from croma and not lg. Unfortunately due to covid situation and lock down croma remained closed for 3 months.
I have raised several complaints since july but till date fault in my ac is not repaired. After several followups lg technician visited me a couple of times but could not repair the defect in unit. The captioned 1.5 t ac is with 5 star rating but since it does not cool properly i am forced to operate it for whole day and night. It has resulted in increase in my electricity consumption substantially in last 3 months.

I am deeply disappointed and desperate now after following with onsite and store and chasing them for last 3 months and demand replacement of this faulty ac unit since it seems not reparable.

As a consumer this has turned out to be a worst experience to buy electronics from croma. I hope my complaint will be addressed and this faulty unit will be replaced asap.

Regards
Gautam khanna
[protected], [protected]