Croma — TV Purchased from Croma but Installation pending

Besides regular follow up not getting positive response Mail Below

Dear Sir/Madam,

A service request was registered Y’day No. C[protected] and now I am getting Msg. that the request is resolved but no installation is done.

What’s your system I am unable to understand and after so many reminders to your no revert from you is received till date, pathetic service by Croma and your customer support team.

Thanks

G K Bajaj
gk.[protected]@centuryply.com
M No. [protected]
Century Plyboards(I)Ltd.
Kandla - Unit

From: GK Bajaj [mailto:gk.[protected]@centuryply.com]
Sent: 26 October 2022 09:23
To: 'Customer Support'
Cc: grievance.[protected]@croma.com
Subject: RE: Order Confirmation[protected]

Reminder ????

G K Bajaj
gk.[protected]@centuryply.com
M No. [protected]
Century Plyboards(I)Ltd.
Kandla - Unit

From: GK Bajaj [mailto:gk.[protected]@centuryply.com]
Sent: 22 October 2022 09:49
To: 'Customer Support'
Cc: grievance.[protected]@croma.com
Subject: RE: Order Confirmation[protected]

Dear Sir/Madam

Installation is Still Pending.

Further the experience on Croma online is very bad first I have to raise complaint thrice for delivery and now for installation, and no reply from your end is received, it reflects your support that seems to be very poor as far as below purchase is concerned.

G K Bajaj
gk.[protected]@centuryply.com
M No. [protected]
Century Plyboards(I)Ltd.
Kandla - Unit

From: GK Bajaj [mailto:gk.[protected]@centuryply.com]
Sent: 21 October 2022 11:48
To: 'Customer Support'
Subject: RE: Order Confirmation[protected]

Dear Sir/Dadam

3 Days has passed and installation is still pending, Please do the needful and confirm.

Thanks

G K Bajaj
gk.[protected]@centuryply.com
M No. [protected]
Century Plyboards(I)Ltd.
Kandla - Unit

From: Customer Support [mailto:[protected]@croma.com]
Sent: 18 October 2022 19:17
To: gk.[protected]@centuryply.com
Subject: Re: Order Confirmation[protected]

Dear Sir/Madam,

Greetings from Croma!

Thank you for writing to us, we regret for the inconvenience caused to you.

With reference to your below mail, we have already raised a service request with reference no. C[protected] for installation of E-Redmi LED 80CM L32M6-RA HD READY.

Further, we would like to inform you that installation will be done within 1 to 2 days for Municipal limits and Within 2 to 3 days for Outskirt’s location.

Apologies for the inconvenience caused.

Should you need any additional support in the interim, do feel free to call us at[protected] and we’ll be happy to help.

Regards,
Anand J | Customer Support Team
Infiniti Retail Limited | A TATA Enterprise
Contact:[protected] /[protected]
Email: [protected]@croma.com| Shop at: www.croma.com

[protected] Original Message[protected]
From: Gk Bajaj [gk.[protected]@centuryply.com]
Sent: 18/10/2022, 1:19 pm
To: [protected]@croma.com
Cc: grievance.[protected]@croma.com
Subject: Re: Order Confirmation[protected]

Dear Sir/Madam,

Thanks, Just recd Delivary but he didn’t ask for any OTP.

Further installation is still pending, please look into and arrange.

Regards
Bajaj
Sent from my iPhone

On 18-Oct-2022, at 12:02 PM, GK Bajaj wrote:

Dear Sir/Madam

Now Third Service Request No. Received that is C[protected], Please look into and respond.

Regards

G K Bajaj
gk.[protected]@centuryply.com
M No. [protected]
Century Plyboards(I)Ltd.
Kandla - Unit

From: GK Bajaj [mailto:gk.[protected]@centuryply.com]
Sent: 18 October 2022 11:46
To: [protected]@Croma.com
Subject: RE: Order Confirmation[protected]

Dear Sir/Madam

Reminder – 1, Still not Resolved nor reverted

G K Bajaj
gk.[protected]@centuryply.com
M No. [protected]
Century Plyboards(I)Ltd.
Kandla - Unit

From: GK Bajaj [mailto:gk.[protected]@centuryply.com]
Sent: 17 October 2022 09:53
To: [protected]@Croma.com
Subject: FW: Order Confirmation[protected]

Dear Sir/Madam

I have ordered on 14th Oct and estimated delivery was on 17th Oct as per below mail recd. from you, and on 15th I received a msg. that your order have reached you but I didn’t get the delivery I complaint over phone on your Toll free No.[protected], they registered it against service request no. C[protected] again on 17th morning I got a msg. that your service request C[protected] is resolved but still I didn’t get delivery again I called and complaint regarding it and again a service request is registered against Service Request No. C[protected].

Please look into and resolve.

Regards

G K Bajaj
gk.[protected]@centuryply.com
M No. [protected]
Century Plyboards(I)Ltd.
Kandla - Unit

From: [protected]@croma.com [mailto:[protected]@croma.com]
Sent: 14 October 2022 15:14
To: gk.[protected]@centuryply.com
Subject: Order Confirmation[protected]

[https://media.croma.com/image/upload/w_600/v[protected]/Croma%20Assets/OrderCon...⇄

Hello Gopi Krishna Bajaj,

We are glad that your order has been successfully placed with us. We will keep you updated on the progress.
Order Details
Product Name
Qty
Price
Redmi 80 cm (32 inch) HD Ready LED Smart Android TV with Google Assistant (2021 model)
1