| Address: Croma, Near Killa, CBD Belapur |
| Website: www.croma.com |
Subject: Unresolved Microwave Service Request and Concerns with Extended Warranty Service
Dear Croma Customer Care Team,
I am writing to express my disappointment and frustration with the service I have received for my Croma microwave, which is covered under an extended warranty for 3 years. Despite paying extra for this service, I have experienced significant delays and inefficiencies in resolving my service requests.
The details of my issue are as follows:
- Initial service request raised on November 17, 2024, for both AC servicing and microwave repair.
- AC servicing was completed within 48 hours, on 19th November i was told for microwave repair request will take 72-hours.
- On 19th November i received a call for AC servicing is closed for which I gave my confirmation about the resolved case.
- Subsequent follow-up calls 21, and 26, 2024, yielded inconsistent responses, with the request being marked as "closed" without resolution.
- Today, December 4, 2024, I was informed that the request has been closed again, and I need to re-initiate the service request.
For your reference, my registered email ID is kpriya.[protected]@gmail.com. I request that you check the call records and respond to this email with a resolution plan and a timeline for completion.
These people are playing with the customer money and time.
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