[Resolved] Croma — usha maxx cooler

anoop003

from Gurugram, Haryana

Apr 29, 2019

Address: Gurgaon, Haryana, 122001

I purchased usha cooler from croma on 7 may 2017, with one year extended warranty, i have raised a service request for the same on 8 of april 2019 related to some problem that i have been facing with the product. Since last 20 days i have been following up with their executives on the daily basis but no one has visited the place nor they intend to i believe, every day their customer care executive just give me same explanation that wait for another 24- 48 hours someone will contact you but no one has ever contacted me till now.

I think they know that since the warranty for my product expires on may 7 they are trying to delay it so that they can charge me for the service.

Very cheap tactics from a brand like croma/tata.

Extremely disappointed with the attitude and behavior of croma

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May 25, 2020

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Apr 30, 2019

Updated by anoop003 Now another pathetic feedback of their service, their customer care executive has started disconnecting my calls when i ask them to atleast update me the status of my service request.

The worst experience i have had with any of the companies in my life. now they are not even ready to listen to my request.

Anoop tripathi
[protected]

Verified Support

Apr 23, 2020

Croma Customer Care's response Hi, trust your issue has been resolved, do feel free to reach out to us in case of any further assistance. #BrighterEveryday