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[Resolved]  Croma — voltas ac - delivery issue

We had purchased voltas ac from croma. It was delivered today at about 6:40 pm.
The delivery van post delivery, when he was leaving the society premises broke a light wire.
The watchman tried to stop him and call us to check, but the drive was rude and drove off past him.

This wire requires fixing which will cost about rs1500, an additional cost on my head.
I tried to call the hotline number about 25 times, either it was busy or if i got through then was kept on hold and never got to speak to customer care.
Please can some action be taken and complaint be filed.

Such rude delivery people and drivers doesn’t help and only reduces confidence in buying further things from croma.
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May 27, 2020
Complaint marked as Resolved 
Croma customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2020
Croma Customer Care's response Hi, trust your issue has been resolved, do feel free to reach out to us in case of any further assistance. #BrighterEveryday
 
2 Comments

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Comments

Ive been writing and communicating with croma kandivali stores on warranty issue of the product after committing warranty while purchase. unfortunately their is no response from croma.
Reply
Croma Customer Care's response, Apr 27, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.
Regarding servicing for window A/c (2 units) which is under warranty but Engineer denied to do the service & spoke rudely.

Take immediate action & get the A/c service done on priority to avoid any legal action.

Several complaints and calls made but no action has been taken till date. Nearly more than 1 week now
Reply
Croma Customer Care's response, Apr 27, 2020
Verified Support
Hi, I trust your issue has been resolved. If not, then we request you to reach out to our customer care team on 07207666000 or write an email at customersupport@croma.com. They will assist you with the resolution of your concerns.

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    Croma Phone
    +91 22 6761 3600 [Support Office]
    +91 72 0766 6000 [Helpline]
    +91 40 6722 6870 [International Helpline]
    Croma Address
    Unit no.201, 2nd Floor, Akruti Center Point, MIDC, Andheri East, Mumbai, Maharashtra, India - 400093
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