[Resolved] Croma — wrong commitment given during sale

Padam1994

from Noida, Uttar Pradesh

Oct 22, 2018

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I have purchase croma 39 inches. During purchase i have ask for android tv. But they give normal tv with airtel smart set top box and commit "sir you can use all feature of android in your tv. And after 2 month using this product i can't use android features in my tv. The product is use less. And your croma person not give me solution. Please look in to this matter asap.

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Nov 28, 2018

Complaint marked as Resolved

Croma customer support has been notified about the posted complaint.

Verified Support

Oct 23, 2018

Croma Customer Care's response Dear Customer(Padam1994),

We apologize for the inconvenience. Kindly help us with your contact number, email ID and invoice number so that our team can assist at the earliest.

Croma, Making Every Day Brighter

Verified Support

Oct 27, 2018

Croma Customer Care's response Dear Customer(Padam1994),

We didn't hear back from you. Please share the above-mentioned details so that we can assist you further at the earliest.

Croma, Making Every Day Brighter

Verified Support

Nov 28, 2018

Croma Customer Care's response Dear Customer(Padam1994),

We hope our team got in touch with you and shared all the requisite information.

Croma, Making Every Day Brighter

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Comments

Padam1994

from Noida, Uttar Pradesh

Oct 28, 2018

Mob. [protected]
Invoice no SLA[protected]

Croma Customer Care's response, Oct 30, 2018

Verified Support

Dear Customer(Padam1994),

Thanks for sharing the requisite details with us. Kindly allow us some time to get back to you with an update.

Croma, Making Every Day Brighter