D-Mart / Avenue Supermarts Complaints & Reviews

Overcharged for wheet we took loose wheet of rs. 31/- in 3 packs of 5 kg. Same wheet had overcharged on one counter is at rs. 39.50 per kg. And on another it charged at rs. 31/- per kg

If we are in hurry staff charged more on items even if we told the price of what we have taken.

The complaint is that when we notice the bill charged more at home and call the malad mumbai dmart on same day they accept it and told me no need to bring wheet come and collect the money overcharged. When my husband had visited malad dmart they told us bring wheet and then overcharged money will be given. Why they harrasing customer even staff has committed cheating.
Is it possible after one visit once again we have to visit dmart by carrying wheet for collecting overcharged money.
Who will paid our traveling charges

When i went to d mart in virar east, this morning i noticed that there the price on the name tack was different and when i asked the manager mr jain about tha price increase after i billed on the computer, he started lying about something.
And the manager mr. Jain is not wearing his uniform name plate, how can the customers understand that person is the manager?
I had to cancel the item due to different prices, but there ara many customers who do not see the difference in price they take the goods and they are robbed,
When i spoke to the manager mr. Jain said if you want to complain, don’t worry, we don’t care.
I am sure that you will not be deceived by any customers after this i hope that the price on the sticker and the price on the computer will be the same

Thanks

I have purchased one mosquito racket on 01.08.2020. Which is not working properly.

Dear sir,

This is to bring to your notice that the pick up centre of vakola, kadamwadi center, vakola, santacruz east is always in short of both the milk packets. Today is the fourth day and your sales person always tells me that they are out of stock.
Requesting you to kindly intervene in this case and would appreciate if you could increase your volumes regarding the milk sachets.
Thanking you in advance.
Yours sincerely.
Jude colaco
[protected].

On 21july 2020 i did shopping and the bill amount was 7232.95₹. I swiped my debit card and the amount was debited from my account but the bill was not printed. So mr. Avinash patare asked to swipe the card again and told me that the bill amount will be credited to my account within 48 hours.
But the amount was not credited to my account even after 48 hours so they issue me a letter on behalf of dmart. I submitted it into the bank but still the amount is not yet credited to my account.

Hi,

I had purchased 2 packets of appu appalam papad under order number 18540785 on 10- july-2020.
I opened the packets and both of them have got fungus and giving foul smell.

I tried making a purchase on dmart and paid through upi twice and still the order shows payment failed. My order id 19547003

Hello D-Mart Team

With the registered mobile no: [protected].On 2nd August 2020 did a payment for 54 items via BHMI UPI QR code but the transaction was a success & money was debited.
The order was yet in pending state prompting a message on your D-mart app of the payment was failed & alongside a repayment a message was sent, awaited for a while but no refund was received nor status was updated on your site. Even tried to contact your customer service number it was unreachable[protected].Hence to complete the pending order a new transaction was made, whichwas a success with money been debited & order been placed.

Kindly investigate and shed light on this matter. I look forward to your response to the problem.

Regards
Amey Warekar
[protected]

I had ordered on dmart app on 1st of august. I used the upi payment mode and the amount of rs 1248 got deducted from my account. However the order was not processed and i have not yet received any refund.
Order id[protected]

I am trying to order groceries & other product from Demart ready online store app, but after selecting all products in cart when I checkout it always shows delivery time slot is unavailable.
I am trying it from last 5 days.
If there is lots of orders placing by customers then why you not increase delivery boy & transport services at that Particular area.
Please resolve this issue.

I had made a payment from my paytm but it's not showing my order it's showing order payment fail.
My order number[protected]
Date 17/7/2020
Amount payment done-2329.86
Mode of payment - upi
My number [protected]
Message from bank-
Rs.2329.86 sent to [protected]@icici from your paytm payments bank a/c 91xx9403. Upi ref:[protected].
Pls let me know when my order will be dispatched and confirm the same. I tried to call customer care phone and even mail several times but no response.

We ordered online with order reference number 10952265 dt 9th july 2020, we have received one item short. We have complaint online many times at [protected]@dmart.in, but no one is replying, and also not attending the complaint. Please do not order them, they do not provide customer support anytime

There is no response to my previous complain dated on 10/07/2020 yet.

Yesterday on 12 jul 2020 I bought inner ware and as you are aware that cannot be checked for quality since it is packed product. Now I can see it has 2 holes. Unfortunately as per Govt policy set due to COVID situation I know It can not be replaced or take back the product. However I wanted to brought to the notification as it is happening 2nd time with me. I am hoping for a refund that is For sure possible.

Cannot upload full image due to limitation

Today i went to dmart store after traveling 30 kms from my native place to shop grocery items. I have a joint family of 15 members. But the staff didn't allow me to take more than one quantity of every item such as 70 g maggi, 20 g sauce ketchup, 2 choclates etc. They argued with me alot. They asked me to show ids for address proof. After wasting an hour of me, still they didn't allow me to take essential items also. So i request you to take an action against the floor staff and send me a letter on my mail so that i can shop from your zirakpur (Punjab) store.

Sir/madam, i have purchased 1 kg packet walnut from dmart kanjurmarg. Bill no.[protected]; voucher no.[protected] dated[protected]:24 pm sir, the walnuts contain worms when broken and my son had consumed worms. On friday, 10.05.2020 he had severe stomach ache. So we wanted to consult our family doctor, but since he was detected corona+ earlier, he was not ready to check physically. Hence we had given castrol oil on friday and he was on fast on saturday full day with only fluid diet. Thanks god there was no serious issues, otherwise visiting a hospital these days was very risky. We then started giving him walnuts, but on sunday, 12.07.2020 (Today) detected few worms in couple of walnuts.

I had handed over the defective nuts with packing to d-mart kanjurmarg today, they have broken a couple of walnuts and assured me that the product will be returned to the appropriate authority. Sir at this juncture they must co-operate and have empathy for us. They had denied that my son had stomach ache only due to consuming walnuts & inquired whether any doctor says so. Sir these days we cannot even think of any hospital. Thank god that my son had consumed the walnuts for a month but unfortunately, due to weak immunity, this time he was affected.

My only expectation that your staff must be customer friendly. Secondly my son had consumed maximum nuts containing worm, you may refund only for the defective balance nuts and oblige.

I attach herewith cover packaging details & few worms as evidence, for your ready reference. Please also advise to remove such items from shelf

Thanking you in anticipation and look forward for a favourable response.

I have raised order and partial delivery done on 30.06.2020. I am continuously following up with delivery person number but every time person change and no proper reply. Also customer care number not reachable

I hope to receive a call from your end on [protected] and resolve my issue and deliver the product or refund my money

Hello,
In background verification we have got to know that your employee - ganesh uttam patil - production engineer at bhivandi has provided fraud bank statement and salary slips of his previous job, so that he could get good hike in dmart.
As altering bank statement and salary slips is against the law. Request you to please verify the details of your current employee ganesh, and take strict action against him. We are also in process of the same. Here are the details

Name: ganesh uttam patil
Mob no: +[protected]
Email: [protected]@gmail.com

Transaction failed but money deducted. Till now i didn't get refund.. Can you please tell me when will i get it back

On 04/07 i had purchased goods from dmart online website, with order no[protected] of amount 4464.02/- amount was deducted from my account but whereas on website it showed payment failure. I had contacted my bank again to reconfirm about payment deduction so the bank informed that amount was been paid succefully to the respective. Whereas i m trying to contact on customer care number there is no response and even for mail there is no revert.