D-Mart / Avenue Supermarts Complaints & Reviews

Ticket received #497941 - re: not honouring displayed prices and prices on products by dmart, s. D. Road, secunderabad - 500003
Lifebuoy hand wash: the product displayed 1=1 offer and pack showed a price of rs. 189.00.

On enquiry the manager said the price is rs.189.00 and was billed at rs. 178.00 after discount, but was charged for 2 items @rs.356.00. Due to urgency, i returned one item and took one only. I got a refund for rs.178.00 accordingly. I checked the pack again after reaching home and found that the price displayed on product was rs. 189 x 2= 378 then displayed @ rs.189.00

My subject complaint made on july 01, 2020 has still been not resolved. I had also sent three reminders in between.

Appreciate, if you resolve the issue immediately by giving a credit note for solving the grievance.in case i do not receive any reply within a week of this, i will be free to approach the concerned for resolving my grievance.

Thanks and look forward to your response.

I had placed order worth 7035 inr via dmart ready app.
Order number :20051595
There have been so many goo[censored]ps by the team.
The delivery agent first handed over wrong order. After sorting that out, 1 dairy product was in a really bad condition and i did not accept that. The refund for this item is still not processed by dmart.
Two more items are missing from my original order - no refund recieved for this either.
The customer care number is always busy. I dropped an email to the customer care. There has been no acknowledgement from them either.

The lady security staff at the entrance of the dmart, near gajuwaka is very rude. I want to file a complaint against her. As she is not having minimum discipline and manners towards customers.

I ordered online from dmart. Out of footi manufacturing date is june. But it is as sprite or test is as expired date.
Sine so many days im calling but dmart no. Either ringing or busy.
No response. And thinking to go to consumer court.
Name. Mahesh sharma.
No. [protected]
Thakurli.
Online ordered on 15 aug

I had taken twelve packets of Amul tetra packs from DMart on 15th August. It has a six months expiry. When I opened it two packets were spoiled. On calling them they said to send pictures and also to keep the packets which I did but since it’s spoiled milk next day my house started stinking I called them again to give a resolution as my house is stinking to which they said they will get me a resolution again I called in the evening as the smell was unbearable. They told me first to keep the two spoiled packets out of my door on telling them I will give it to DMart ready opposite my house let them keep it as much as they want and you can give me a resolution I was put on hold the second time and after some time I was told to go to Amul and raise a complaint for the two spoiled open packets and the rest intact packets to return it and I will get a refund.
This is not fare I have taken the thing from DMart they should take the product back and refund me the money.

I tried placing an order 25th August in the morning. The order number 20202016 faced a payment failure hence I tried paying again and it was again a fail. I used the UPI mode of transfer. However, there was twice a debit of Rs 1373 from my account. My bank account in total processed 2746 debit while gpay too showed a successful transfer. It's been days I am trying to connect with your customer care for a reversal as I need the money to buy essentials and it's difficult for me. But there's no positive response nor is anyone acknowledging my email too. All I get is that we haven't received the money. I have proofs that the money is transferred from my account to yours and I don't know why there is a denial. It would be great if an immediate action is taken over this request. It's the matter of how you care about your customers!

I had purchase a from dmart they had gave me a warranty of 1 year not completed 1 month also and product defect so now dmart changing words go to company

I have made a payment through upi google pay. Amount got deducted but order got cancelled. Payment was made on 18th august 2020 and on same date i have mailed [protected]@dmart.in with payment screen shot. Continue chasing on mail but didn't receive any response. I have called multiple times on [protected] but no one gave me proper response.

Amount deducted from bank account but payment showing unsuccesful on dmart app. Kindly transfer the amount to my source account as soon as possible

Payment getaway through Upi expired. Thereby I used bar code scanner and made the payment. Attach is the payment snapshot of 1437 made through google pay.

I have order of Rs 1473 amount got deducted from my bank account but order not got place.
Pls give refund i have attached recpiet of my payment.
My order no is 20026913

Dear sir / mam
I would like to tell you that i did a shopping at your dmart outlet at zirakpur on 19/08/2020. When i was leaving your outlet there is lady security gaurd at the exit point of gate at time approx 3:55 pm who told me to bring your car inside the premises. So i went outside to get my car inside leaving the trolley there with security guard.
I had seen some person picking one packet from my trolley then I raised alarm to security guard to check whether person pick my packet from trolley or not.
She is saying that i have checked it all is ok but when i have recheck it at home it is missing.
Please check your cctv of 3:45 pm to 4:15 and take strict action against the lady security guard.
As i think your staff every time do this to the customers.
Please resolve my issue and contact me as soon as possible otherwise i will not tolerate this type of negligence, i will take strict action against Dmart and i will see you in consumer court for this.

My contact number is [protected], 98887146
Kapil ghai

Dered the item for Rs 3912.97online, While making payment online, Dmart mobile app show as transaction failed whereas it got deducted from my bank account.

Kindly look in to this and advice us how this can be sorted at the earliest.
If possible please execute the order and accordingly update us for a pick up.

My login mobile no. [[protected]]

Below are the screen shot of the order transaction and amount debited from my bank accoun

The payment is debited from the bank account but the dmart app is showing the order is fail the order number is
19984617

I ordered the item for rs 1585.00 online, while making payment online, dmart mobile app show as transaction failed whereas it got deducted from my bank account.

Kindly look in to this and advice us how this can be sorted at the earliest.
If possible please execute the order and accordingly update us for a pick up.

My login mobile no. [protected]

Below are the screen shot of the order transaction and amount debited from my bank account.

Hello i have selected some product from your app like i do every month and when i proceed to check out and made payment my money debited but order has not confirmed yet kindly check and revert as my amount was rs 2235 i have all evidence of payment order

I had ordered on dmart ready app on 14/08/2020.
I used the upi payment mode and the amount of rs 3846 got deducted from my account. However the order was not processed and i have not yet received any refund.
Customer care number also out of service.

I had ordered vegetables from d-mart ready. But the bitter gourd was spoilt. There were 4 bitter gourd of 300gm, all the bitter gourd were spoilt. Order was placed on 12th august, delivered on 14th august

Order no: 19847737

Hi,

I have been the customer of D-MART from last 3 years and happy with the service and quality of the product. After knowing that D-MART started the online delivery in my area (PIN-421301) I am excited to book my first order through D-MART Ready app, but unfortunately couldn't place it due unavailable of delivery slot. Fortunately I able to place the Order Number[protected], Dt-09.08.2020 and got the delivery on Dt. 10.08.2020 and happy with the on time delivery. But I got disappointed after check the bill, all the items are higher than the store price. Unable to understand even though I am paying the delivery charges how come the prices are different with compare to store. How come D-MART SP will be different in both format ?? However it should cheaper compare to store, but here it is different.

Completely disappointed in terms of change in selling price, it seems
D-MART making money by cheating the people make them fool.

Requesting the concern please look into this issue or else lot people will fall in trap.

Regards,
Maheswar Sahu
[protected]

I had done payment towards order number[protected] and the payment got failed. However the money got deducted from my upi. Now i am chasing them over the mail as their customer care number is not working but i am not receiving any update and my amount has not been credited back to me.