Delhivery Complaints & Reviews

Hello! My order with Delhivery COD[protected] is supposed to be delivered by 19th Feb. I just got a message that my delivery failed so i called the Delivery executive to inquire and so he said "Marked the package undelivered, DO YOU WANT the package? I couldn't reach you" Bear in mind it's my Fourth order that has been cancelled due to your branch/staffs incompetence, so i annoyingly said that it's your job and you need to do it well cause it's not the first time my package didn't get to me. He said "You won't get your order talk to the office" And I have been to the 'office' before they said we call you once 'if incase you aren't their to answer or MAYBE THE CALL DIDN'T EVEN GO THROUGH' we cancel it. It's a rural area and not much people are well informed here so your employees think they can get away with treating 'Consumers' as ###. They have this grand idea that they are doing me a favour! when it's just their job...and i meant that in the most humanly way possible. I get it they are people too but they should not treat me otherwise either.

I just received a call from an impolite delivery boy who told me to get my package from a store where he said he will keep my package. I told him to deliver my package at my doorstep instead as he should, he then asked me my address which i wrote so clearly. He said it was not so as if he could not read and he hung up. I called him back, no response. He then called me again, shouted at me saying it was not his duty to make home delivery. He said it in a very disrespectful way. I called customer services of both delhivery and the site from which i had ordered my package, to which they both responded it was a home delivery. I don't even know how to comprehend that kind o[censored]ndiplomatic and irresponsible and very rude behaviour.

Since past couple of days i am waiting for the important document which was shipped on 8th feb and not yet received. Really??? Is it courier service?? I think govt service is better than this. I made a mistake to choose this service, within india is it really take a week time to deliver single document. I tried multiple times the customer care service but no executive response.

If you cant provide your services better to the customer then why you are charging it. Why you are not using the air services instead the road. I have track my document and it is keep going in different cities, why that much transition???

I want someone from your team to contact me asap.

My shipment with shipment i'd.[protected] has not been delivered by the logistics company and even i contacted multiple times but they told me that my shipment is lost.
I had send them many documents for further proceedings but they didn't provided any resolution.
Shipment no.[protected]
It was booked from patna and it yet to be delivered to kota but in transit it got lost. This shows handling of the logistics company.

Maine 27 Jan ko order place kiya tha Flipkart se or Wo Delhivery logistics se aa raha tha Apr Aaj unka delivery date tha to wo mujhe Ek message bheje ki apka order out for delivery ho gaya hai or phir 2 hours ke baad message bhejte hai ki apka order nhi laa sakte hai aap aa kr le lo or Isk kya mtlab hai. Registered mobile no [protected] .

My shipment reached the hub on 22th jan 2020 morning and the same day they simply marked it as delivery unavailable without even contacting me over the phone or visiting my place. It's been almost 8 days since it's just idle at the hub and no update on the same. I'm calling your support for the last 5 days but they are simply asking me to 24 hours over every 24 hours. Even they are not providing the hub's contact number.

That was a really urgent parcel and this service is so pathetic. All are irresponsible.
Awb no[protected]

Hi team,

On 24th oct 2019, amit packers and movers has picked my house holds from hyderabad kphb colony to accepting delivery to be done at my residence in eluru. I have received communication that my households will be delivered with in 2 working days, however the same was not been delivered as communicated after long followups the packers and movers has said that they gave the households to delhivery.com and which is still in transit.

From that day mr. Happy official executive of amit packers was not responding to my messages and calls, hence i have made followup with delhivery directly and they are not at all responding to my issue, after long followups i have received partial households except mattress on 04th of nov
Out of which bed was damaged when i have communicated the same with mr. Happy he said let all the luggage come then will go for claim and then he wont respond again, finally on 02nd dec 2019, we have received mattress when i was in chennai for office work and then moved to hyderabad for my fathers surgery, then on 21st dec once i returned home i have realized that the mattress delivered is wrong delivery. Immediately i have started chasing on the issue however still didn't resolve, also i have shared pictures of my mattress and the one i have received also the one i have received is mentioned as odisha which is no where related to me. Now delhivery.com is saying that the mattress booked and delivered are same.

I have the chain mail which clearly shows the lack of response from customer support executives and i was waiting to get my issue resolved since 21st dec 2019, still the mail is being added day to day for help but no response.

Requesting you to kindly do me justice with this regards.

My shipment reached the hub on 16th morning and the same day they simply marked it as delivery rescheduled by the customer without even contacting me over the phone or visiting my place. It's been almost 5 days since it's just idle at the hub and no update on the same. I'm calling your support for the last 5 days but they are simply asking me to 24 hours over every 24 hours. Even they are not providing the hub's contact number. Even i don't know where the hub is

That was a really urgent parcel and this service is so pathetic. This is the third time i'm experiencing such same issue from delivery. Awb[protected]

Hello,

This is to inform you that Delhivery is involved in fraudulent online shopping (Radiant International Express Kolkata). There is no Customer Care line. I have received a broken product which is not something i ordered. paid

I ordered COD and paid the money to Delhivery AWB#[protected] and they are refusing to information of shipper.

These scams are rampant. Please Help.

Sujeeth Kumar

Against the tracking id:[protected], the shipment has been delivered to wrong person and there is no identity proof of the person to whom package has been delivered. Kindly give us the details of the person or else return my package back.
Also during the delivery of the package, the call was made to the registered phone number and delivery was stopped by me.

My item with track number awb[protected] is not delivered. However, on tracking it is found that item is delivered and received by me showing false sign on delivery paper. A written complaint to delhivery has been also lodged but still no status is shared to me. Their customer care kept on long waiting when call them and it goes more than 15-30 minutes unattended. Please help

Hello delhivery

Tracking id.[protected]
Order id.[protected]

We want to inform you that i am the vendor of that particular item and
As i want to inform you that one of your your delivery boy updated
Status as delivered on[protected] but we want to inform you that we
Did, nt recieved any package, so we request you to please investigate
This case on high priority and take strict action on the delivery boy
And return our product back to us.

I hope you understand and take strict action on delivery boy and
Return our order back to us.

Regards
Ravi [ amazon seller ] vendor
Contact no.[protected], [protected]

I ordered 1 pair of shoes from costoso italiano and they shipped via delhivery. My awb no:[protected]. It is supposed to be delivered by 11/01/2020 to visakhapatnam but the shipment is still lying at vijayawada since last 6 days. I needed the shoes for my wedding i. E on 16/01/2020. There is no way to contact and speak to customer service center. Please do the needful. I am very disappointed with the service.

A guy came to my place asking for my return parcel which i handed over. Then next day i received a message from club factory asking whether they can come pick up the stuff. When i mentioned it has already been picked up they said there could be a duplicate request.
They are unable to trace this pick up parcel. How will anyone apart from courier service know that i have a pick up

It's been 3 days, the expected delivery date passed away. The expected delivery date was[protected]. My order id is O[protected]. I've contacted the customer care so many times but no response. Very professional behaviour. Whenever i called them the customer executive said it'll be delivered within 24hours now it's been 3-4 days and still the shipment in delhi not even reached to my nearby delhivery location. Pathetic service either compensate or try to deliver the order ASAP.

I purchased products from bath and body works, i have got messages saying it’s been delivered to me, and also in the main website it’s been marked as delivered, but not received a single product. Tracking id:[protected]
It’s a prepaid order.
Have not got any call from the delivery agent and when i am trying to call delhivery - i got absolutely no response and bath and body works people say - it’s been marked wrongly, the product will be delivered soon, but to no avail.

Delhivery delivered the package with tracking id [protected]. I had placed the order for 7 items. However, i reveived only 4 items. Following 3 items are missing in the package thats been delivered.

2 sets of 6 strong nailed kitchen wall hanging rear hook.

One peice of plastic storage towel rack kitchen accessories

I have contacted club factory customer support multiple times. Raised two complaints but i am told that the weight of the packagse was checked and my package was complete when club facory shipped it. And hence it is courier company's fault. The invoice on the delivered box clearly says it has 7 items but inside the box there are only 4.

For rest 7, club factory is saying delhivery is responsible.

Here are the pictures. Need your urgent help and attention on this matter. I eithe need missing items delivered to me or get the amount refunded (Inr 474.84).

Hi team,
My order id is:od[protected], delivery guy contact number: [protected], place: sangrampur - munger,

I ordered two pieces of water heater on my home address. For that, this delivery guy called me to pick from the store only. The store is 5km from my place. He threatened that he will cancel the order otherwise. He also scolds to do whatever you want.

Audio recording: https://drive.google.com/drive/folders/1ZZW1QH2dmq2a4Q1yZRVBJVIydesmxYY5?usp=sha...⇄

The behavior of the courier employees is very rude. I was in very hurry because i have to go to my destination. So i requested them that if they can deliver me faster today. They talked to me very rudely and cut off my call. Is this kind of behavior we are suffering while ordering online. Very poor experience with delhivery this time. I have only requested to delivery my product fast not ordered them. That they behaved with me like that. 👎

I had a return pick up scheduled for one of my online orders. A guy came to my place asking for my return parcel which i handed over. Then next day i received a call from delhivery asking whether they can come pick up the stuff. When i mentioned it has already been picked up they said there could be a duplicate request. Since then we have been trying to track this parcel, in vain, and to figure who came and how he knew i had a return parcel.
They are unable to trace this pick up parcel and i am now at a major loss of money. How will anyone apart from courier service know that i have a pick up?