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DEN Networks Complaints & Reviews

denboomband.com
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Updated: Jul 3, 2024
Complaints 719
Resolved
79
Unresolved
640
So far, so good. DEN Networks is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope DEN Networks will keep up the work and continue to help more customers with their concerns even better 🤝
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Every time get error technical problem setup box is unable to receive a signal
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Set top box unable to receive signal

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Left with full payment and not installing the broadband connection

DEN Networks reviews & complaints page 29

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S
sanjaykaushik.aus
from Delhi, Delhi
Mar 19, 2016
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Pathetic services

Address: New Delhi, Delhi, 110085
Website: www.denboomband.com

On dated[protected] I had placed a request for a new connection with Den Boomband. I was promised a new connection within 8 working hours. I paid them a total amount of Rs. 3435/-. After hearing nothing from them for about two days, I again requested them to get the new connection done. After waiting for another 5 days I called Mr. Viraj Kumar (representative) who asked me to contact Mr. Vaibhav Jain. When I called Mr. Vaibhav Jain he made...
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S
srdcmcx
from Delhi, Delhi
Mar 17, 2016
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Slow internet speed

Address: New Delhi, Delhi, 110052

Sir i am facing slow speed problem from last 1 month and engineer is visiting and giving excuse that i will come soon wid my senior officer, its none of my business i will send you another engineer, give me time for 24 hrs i wil resolve it, but no one is doing anything so what shoul i do.

please resolve my issue as soon as possible....
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T
tiwari sahil
from Delhi, Delhi
Mar 17, 2016
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Not work proper and response public phone call

Address: 110092
Website: google

This is a request that you iam facing very probler den network company.i have rechard[protected] of 859 reg mob no is [protected] iam stil able to use net . plese look at the mattre .iam facing this problem more than 10 days but your not solve my problem .your custemrr not responce call...
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T
tiwari sahil
from Delhi, Delhi
Mar 17, 2016
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Not work proper

Address: 110092
Website: google

Reg mob no [protected] your net not working proper .you are not provide good service and not responce any custemr phone call.more than 20 days not warking proper...
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S
sakshi495
from Surat, Gujarat
Mar 17, 2016
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Recharge done from customer end but company did not updated it

Address: 110085
Website: www.dennetwork.com

This is a request you that i am facing very problem from den neworks company. As i have recharged on 03/03/2016 of transaction no.[protected] of rs.686/. My use id is ja30213548 and reg. Mobile no. Is [protected].I am still not able to use internet. Please look into the matter.

Sakshi jain
[protected]...
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R
rk0946
Mar 15, 2016
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Star sports 1 not working

Address: 562109

I am using Den Set up box Since Last 3 months but in the set up box Star Sports 1 is not working. Kindly solve this problem.

Mob : [protected]

Our Card Id is :[protected]...
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A
abhishek ojha2
from Delhi, Delhi
Mar 10, 2016
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Help me to resolve my problem

Address: New Delhi, Delhi, 110020
Website: www.denboomband.com

My name is Abhishek Ojha and user id is ABHOJH_359 in den connection.
My email id is : [protected]@gmail.com.

My connection is not working since last 15 days after shifting of my connection on new address and i have seven to eight time talk to customer care but there is no resolution, Also i have paid money for this....
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V
vishalk123
from Delhi, Delhi
Mar 9, 2016
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Issue regarding plan validity

Address: New Delhi, Delhi, 110028
Website: denboomband.com

UID= DE[protected]user id)
No action has been taken against my requested issues. I got my connection installed on 6th Dec, 2015 with 3MONTHS+1MONTH FREE PLAN. According to my plan I should be getting a month more BUT it has expired on 4th March, 2016 (within 3 months). I tried alot and called them again and again but they are doing nothing. I complaint for more than 5-7 times by e-mail, by mobile and they gave me 24hrs to resolve my...
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M
mitanshgupta
from Hyderabad, Telangana
Mar 6, 2016
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Slow Internet connection

Address: New Delhi, Delhi, 110006

I'm using this den boom and service for past 1 year and have been facing constant slow Internet speed. I have a plan which have speed of 10 mbps but I'm having a speed which is less than 1 mbps....
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M
munezbn
from Bengaluru, Karnataka
Mar 3, 2016
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Refund because of faulty stb

Address: Bangalore, Karnataka, 560029
Website: www.dennetworks.com/index.htm

Hello SIR,

4 months back I subscribed to DEN HD STB and payed 4500 rs for BOX
And Monthly paying 300rs for Superb package.

I am using Brand new LG 42 inc TV ( 4 months old) with this STB.

In 4 months, STB stopped working twice( NO HDMI output but RCA OUTPUT was working fine). They replaced the BOX saying some issue with HDMI.

Both the time my TV also stopped working when...
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K
kanika1981
from Delhi, Delhi
Mar 1, 2016
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Broadband not working

Address: New Delhi, Delhi, 110009
Website: www.judgementsoday.com

I Mrs. Majula Pandit, have my office at Mukherji Nagar, my number [protected].
We had asked a agent to install den boadband around 28th January, but he insisted we install it on the same day and pay also. As we had no time we asked him to install it the next day to which he said he can't as there are problems in his company.

I issued a post paid cheque for 1 feb 2016. As nobody turned on 1.2.2016, I again called him...
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A
amanbhoria
from Salem, Tamil Nadu
Mar 1, 2016
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Den boomband

Address: New Delhi, Delhi, 100001
Website: www.denboomband.com

Hi,

I have paid in advance Rs. 2405( scheme with broadband connection for 5 months ) for broad band services on 12 Jan, 2016. They arrived within 2 days and did wiring but didn't installed router saying that they will do it later. After that I have lodged complaints several times on their customer support but my calls were forwarded from one employee to another untill it was hanged up. After lots of calls they informed me...
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A
A_31699
from Nagpur, Maharashtra
Feb 24, 2016
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Very very bad salesperson and customer service

Address: New Delhi, Delhi, 110034
Website: www.denboomband.com

Dear concern,
This company is a very fraud company, fraud and fake customer, and the biggest frauds are the sales person. I am telling my full matter, I am using my connection of Den networks from last one month and i paid 1947rs. amount by cheque to this company sales person(Shyam Kumar). But today on dated 24-Feb-2016 the technical person of this company came here at my house and tell me about removing my connection due to cheque...
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V
Vijaybhandula Kumar
from Delhi, Delhi
Feb 22, 2016
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Showing always excess as per original usage.

Address: 110019

:
Dear sir

I am user of your denboom band (user ID -Vj_95280) I have take your demo connection on 15th Dec 2015 as per plan of 10 days free after 10 days I recharge my net paln for 3 months ( on 25 dec ) but my billing cycle is showing 15 to 15 and also my usage showing always excess as per original usage. We try to contact your consumer care so many time but they are usable to solve my problem. We need your support...
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P
pprashantbkale
from Mumbai, Maharashtra
Feb 21, 2016
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Malpractices followed by employees of den networks

Address: Mumbai City, Maharashtra, 410209
Website: www.dennetworks.com

Dear Sir,

I am resident of Kamothe for the past 7 years, very recently I bought a new HD TV for which I wanted a new HD set top box. I tried contacting the customer service provider of DEN Networks. To my understanding the Customer Service Agents are just there to receive calls and not do anything regarding the enquiries of customer. There I had a word with one of the executives wherein he said that the HD set top box is charged...
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R
Rao Mohammad
Feb 20, 2016
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Set top box unable to receive signal

Address: 248001

I bought the set top box of DEN cable networks for Rs1000 but most time it doesn't receive signal because of that I'm unable to watch any channel.I'm giving 250 rs monthly...
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G
Garv_lucky
from Gurgaon, Haryana
Feb 12, 2016
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Refund

Address: New Delhi, Delhi, 110092
Website: www.denboomband.com

I was your Net Coonection user id G-84415 Firstly i request to shift my net from Mayur vihar ph -2 to Shakarpur most most it should take time of 2-3 days but your staff did it more than a week and after i recharge my den account on 24 jan 2016 and its not start and i call so many time but there is only one answer "i forward your request from my hand and our engineer visit your place but its takes 3-4 days there is no any call or person in...
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B
balramlodhi
from Delhi, Delhi
Feb 6, 2016
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About set top box cost and receipt of set top box

Address: Gwalior, Madhya Pradesh, 474011

Sir i want to purchase set top box but dealer/ operator want more money to install set top box. And they do not want to give receipt of money.according demand they increased cost day by day...
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K
ktc.vishal
from Delhi, Delhi
Feb 5, 2016
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Broadband not working

Address: New Delhi, Delhi, 110052

MY USER ID IS VISTUL_33
REGD MAIL ID:KTC.[protected]@YAHOO.CO.IN
MOB : [protected]
Den Boomband not working and its happening repeatedly... Please do the needful. Pls also provide the nodal officer mail id...
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N
Nitin Nikose
from Delhi, Delhi
Jan 29, 2016
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Non receipt of refund.

Address: New Delhi, Delhi, 110006
Website: www.denboomband.in

I had applied for Den Boomband connection on 1st Dec 2015 for which I had paid Rs 3435 thru cheque .

The technician who visited me the next day told that the connection could not be made due to some technicalities.

And I was promised a refund.

Its been 2 months and I have still not received my refund.

I have called your customer care 4 times since, but still the issue is unresolved.br...
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