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DEN Networks Complaints & Reviews

denboomband.com
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Updated: Jul 3, 2024
Complaints 719
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79
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640
So far, so good. DEN Networks is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope DEN Networks will keep up the work and continue to help more customers with their concerns even better 🤝
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Every time get error technical problem setup box is unable to receive a signal
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Set top box unable to receive signal

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Left with full payment and not installing the broadband connection

DEN Networks reviews & complaints page 33

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A
anuj@chauhan
from Saharanpur, Uttar Pradesh
Sep 19, 2015
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Provided internet plans with wrong information and still not resolve my issue

Website: www.denboomband.com

Sir, this is divyendra bhadoriya i purchage an internet plane from den boom band .when i purchage it they promise to me that they provide 5mbps speed (30GB) after that 1mbps unlimited for four month.but after one month they fraud with me they are not providing. plz help me sir. they abused me also....
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wasim21
from Gurgaon, Haryana
Sep 16, 2015
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Cable Connection Disconnect but Refund and DEN setup box return

Address: New Delhi, Delhi

Hi, We had asked for the TV cable connection from DEN networks 10 months ago, and we deposited amount of 800 Rs, for which they had provided a cable connection with setup box on a monthly rental of 300Rs. Now today, when we asked them to disconnect the connection and refund our deposit they are denying to refund our full deposit money, without giving any particular reason for the deduction. They are deducting half of deposit money without...
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ktc.vishal
from Delhi, Delhi
Sep 11, 2015
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Broadband Not working for last four days

Address: New Delhi, Delhi

Hi, My Den Broadband is not working. I registered the complaint at Den Customer Care Phone Number and I've send the mail also at Den Customer Care ID but its provoke no result so far. My particulars as below: Name : Vishal Tulani Mobile: [protected] Mail ID: ktc.[protected]@yahoo.co.in Address:33B, Block IA, Ashok Vihar Ph 1, New Delhi‎ 110052 India Plz do d needful asap. Vishal Tulani +[protected]...
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N
Nikhil.chopra001
from Noida, Uttar Pradesh
Sep 9, 2015
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Poor customer service

Address: New Delhi, Delhi

It's been a week I am facing issue with den connection. First my services were stopped, when I followed up multiple times with the sales person and the engineer (Manoj) from Ashok Nagar branch I got to know my id proof was not found at the backend. I resubmitted the same and after a day new connect was established at my home. Now from the time new connection is installed I am getting the speed less than 5mbps. However, I have opted for...
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M
Manish Srivastav.
Sep 9, 2015
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Payment Failed

Address: New Delhi, Delhi

I have done payment from netbanking of Rs 855. Payment was deducted from my end but get failed on Den end. I have talked to customer care executives but every executives have their own opinion regarding same issue. Some said to wait for 24 hour and some said to repayment. No two executive have same thoughts. I mail to their email "[protected]@denonline.in' multiple time but DEN is not caring to reply on any email. From last 3 days...
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A
Ashish Batra
from Dehra Dun, Uttarakhand
Sep 8, 2015
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Fighting for Refund

Address: New Delhi, Delhi

Hi, i Ashish Batra installed ur connection on 15th July 15 but i had issue with ur services, in 24 hrs i complaint twice for non working ur net. on 16th July 15 i got the resolution by 1430 hrs and again net disconnected at 1930hrs on same day, i complaint again at 2040 hrs and i requested for refund my amount given to you (Rs 2565/-) by cheque. complaint id given to me IS245879. Guy spoke to me from customer care to wait for 24hrs for...
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M
manoj_282000
from Noida, Uttar Pradesh
Sep 5, 2015
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Activation of 2 channel

Address: New Delhi, Delhi

Hi Sir, I have 2 den TV connection and i have been reliable customer. Last month on Aug 1, 2015 I requested to my cable operator to activate 2 channel (CNN-International and BBC world). He said, "Ok, It will activate in 2 days". but it was not activated. I again called after 2 days, and he said, "it will be activated in today evening" but it did not activated. I continuously called him everyday till Aug 12, 2015 and he always said, "It...
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A
amazumdar81
from Delhi, Delhi
Sep 5, 2015
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Internet not installed although they have taken advance rental

Address: New Delhi, Delhi

Enough of your nonsense since 1st September 2015. I made advance rental payment during last week of August 2015 assuming to get a stable better internet service from DEN Broadband as recommended by couple of my office colleagues. But as most of reviews seem to be true, DEN broadband is nightmare. Cabling was not done properly and router was installed, but no internet connecting since very beginning. I complained and had word with many people...
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S
sachinsh
from Delhi, Delhi
Sep 2, 2015
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Refund request

Address: New Delhi, Delhi

Hi, Den broadband are fraud. I have requested for internet connection on 11th Aug. They have collected 3 months advance payment on 12th Aug and said internet connection will be provided in next 3 days but nothing happened. So I have called customer care initiated a refund request on 17th Aug. They said refund will be provided in next 15 days. After 15 days when I again called up customer care, they have initiated another request and again...
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T
Tuneer Walia
Aug 30, 2015
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No resolution to problems

Address: New Delhi, Delhi

Den Internet service is worst of all. facing issue since 17th Aug. 2015, raised issue almost daily till today 30th August 2015. Got visit from engg. to fix the issue, but they are not competent enough to solve your internet problem and hence as a result I end up facing problem till date. i have almost 10 request ids raised for this internet problem and every day new request id is created, which end up as resolved without any fix to the problem. I...
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T
TEJSIN_43
from Delhi, Delhi
Aug 26, 2015
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Fake offers and no service after payment

Address: New Delhi, Delhi

Being a customer from last few months I been unsatisfied with the service of boomband. Firstly they took payment for promising connection within 24 hours and with movie ticket offers for every month after checking the nearest pole . My request for fresh connection was denied for a month, reason unavailability of box at proximity. They kept me waiting and avoid to reply on my issues unless I escalated this issue to higher level. Now their...
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N
Nayak Dipti Ranjan
from Haridwar, Uttarakhand
Aug 22, 2015
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Customer harassment and pathetic service. . .

Address: New Delhi, Delhi

Customer harassment and pathetic service...Den is Fraud...

Myself Dipti Ranjan Nayak. On 15 Aug 2015 I called at the customer care and booked for connection and the person arrived at my door step with in a hour for document and cheque collection. He did several fake commitments like ''your installation will be be done by tomorrow any how''. but that didn't happen. then I called at the customer care...
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A
Anita Masand Bali
from Delhi, Delhi
Aug 22, 2015
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No refund

Address: Ghaziabad, Uttar Pradesh

Your people collected advance payment on 31.07.2015 with the promise to install internet. But then they refused to do so and are not refunding the amount also. You customer care people are also giving all types of excuses. Now they are asking for another 15 days for refund. Please refund the amount with 35 days interest. Den Broadband is not worthy for any service instead they are good enough in befooling their clients....
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V
Vivek Mamgain
from Mumbai, Maharashtra
Aug 21, 2015
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Suspension of account within 6 days of activation

Address: Ghaziabad, Uttar Pradesh

I paid Rs. 1200 in cash for installation and one month subscription on 24th july. My internet connection was installed on 6th August 2015. It worked well for 6 day. Then on 12th August 2015 I got a mail that my account has been disabled. And internet stopped working. I called to customer care hundreds of times but my issue was never resolved. Each time I was given a complaint number and within one day I receive another message that my issue...
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P
pankajchauhan.m
from Delhi, Delhi
Aug 15, 2015
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Connection problem

Address: New Delhi, Delhi

I use dan boomband internet connection and I take 3 month advance rental package. My internet pack is 20 MBps speed with 30 GB data after this 30 GB I get 1MBPS speed. (When the executive (R.N. Yadav ph no. [protected]) came he told me that if you are not satisfy to the speed and you have faced problem within 7 days you just complaint and you get full refund for your money. Dan boom band connection has installed on date 26 July and I was...
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R
Rahul Chopra 1
from Lucknow, Uttar Pradesh
Aug 11, 2015
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Router and customer service

My den router stopped working and I got a new connection less than 20 days back, As per den services they ask customers to wait for 5 hrs for a technician, but even after complaining for more than 10 times in 3 days there is no resolution yet and every time I ask reps to connect my call to sup the either put the call on hold for 30 mins or ask me to wait for 30 mins for a call back. Need resolution asap even in 3 days there is no initiative...
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S
Suman Bajpai
from Delhi, Delhi
Aug 11, 2015
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Cable operator not responding

Address: New Delhi, Delhi

My cable network is not coming and i called The operator Harish, once he said he will come and then afterwards whenever i had tried his no. it was switched of for the whole day and rings only in the night that means he is doing it purposely. He charges extra and never gives bill. i want that somebody should come and check the wire Infact i had spoken with Bhandari also about this but he said he has only 1 person and even he avoids call...
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S
sunny16bansal
from Khawhai, Mizoram
Aug 6, 2015
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Consumer harassment and inability to provide services

Address: New Delhi, Delhi

I paid Rs 2565/- on 30 June '15 as a advance rental of 3 months for broadband connection. But till date i.e 6 Aug '15 there is no installation or intimation to when they will provide me a connection. From 15th July '15, I have requested them for refund of my amount. To this, I haven't received my amount. Every-time I call them they say your amount will be refunded within 7 days. I tried to drop a mail also, but they do not revert. Today i.e...
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A
Anita Masand Bali
from Delhi, Delhi
Aug 4, 2015
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Internet not connected

Address: Ghaziabad, Uttar Pradesh

Your people took advance payment for three months by cheque and the same is encashed also. But till date internet connection is not provided and on regular follow up also nothing has been done. My only query is that whether you collect money and befool your members or any such connection is provided?...
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M
mgupta1112
from Noida, Uttar Pradesh
Aug 3, 2015
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Complaints regarding installation of new connection of broadband services after 17 days

Address: New Delhi, Delhi

My mobile no. [protected] get a contract with Den Boomband on 17/07/2015. As per their record my broadband services are activated since 18/07/2015. But from 22/07/2015 I am continuing making calls at their customer care no. [protected] and talked to so many people of outsourced company of Den Boomband, but nothing fruitful happed till date after 17 days. Today I asked them for refund and given me reference no. IA291286 dated 03/08/2015. I...
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