Ecom Express Complaints & Reviews

I ordered an runing shoes tracking/AWB NO.[protected] they said that they deliver with in eight days but dont delivered it after that icalled the custumer care they said that some delay in delivering in your order my ordered is very nearer to the nearest hub but they not delivered it i request you to take action for consutmer satisfication about your courier service

I ordered a product from flipkart ID:OD[protected] and it was shipped to Vriddhachalam at 14/11/2016.They did not delivered by your Vriddhachalam office. Without any information from Ecom Vriddhachalam office they return the product to flip kart Why?Not delivered, No communication, No Response, worst service.why?
Ecom Tracking Id:[protected]
Date:14/11/2016

I had ordered some item from flip cart. The order arrived in thane on 11th. they tried to deliver it on 15th. However I was not in office and hence could not collect it. I am trying since yesterday to get it delivered but not getting any response. everytime they tell that it will be delivered soon. I had even told them that I have the cash ready and there is no issue still i am not getting my parcel delivered and its urgent

Hi,

I ordered my phone from amazon on 5th november which was expected to be delivered by 10th november. The courier arrived in my city on 9th november itself but was held because of cod payment mode. I repeatedly (3 times) lodged complaints asking for delivery as i had cash in valid denominations. Each time they said that i will receive the package within 24-48 hours but its 15th november now and i haven't received my courier yet. They also updated fake status o[censored]navailability of appropriate denominations and that i was not available at home, hereas i was at home all the time and also other members were also there. Not a single time they attempted to deliver the courier. Very poor and pathetic service. Business of fooling customers!

Priya jain

Dear sir/mam,

I ordered Lenskart glasses on 26 Oct 2016. But, you're delivery boy delaying my order. He is not coming. And not responding to my calls. Please, look at it. 2 weeks over, but it's not shipped yet.
I need glass. It's emergency.

Please, look at it...
Lenskart order
Owner - VAIBHAV LENDEKAR
Tracking Number:[protected]

Thank you... In advance.

It was a fair work from dell they got my product shipped on time but the courier service is just disgusting. They have taken the product from Ahmedabad to Bhiwandi and still it has not been delivered to me. I dont know why they took the product from Gujarat to Maharashtra or r they just faking things. The product is quite costly and now it is a great conern for me. Hope this helps me out.

I have ordered captioned material on 28th Oct and for your information i have tracked same item has been reached on 4th Nov 16 but still i am not received. Same i have called to your local office they are asking me to receive it from your office as i have selected home delivery for same. Plz take this matter on priority and delivery it ASAP. Track No[protected]

I am from Durgapur, West Bengal.Ecom express is giving horrible excuses for not delivering my order, my shipment number is[protected] and I have given ALL POSSIBLE DETAILS(INCLUDING LANDMARK) in my address, my parcel has already reached Durgapur hub on 7th Nov 16 and till 10 Nov 16they did not call me on my no provided on the address provided and they are giving lame excuses for not delivering my product.

Hello ecom express courier, my name is m umesh, i am from huzurabad, karimnagar dist, telangana, i bought no of products snapdeal and amazon regularly, but here local ecom express delivery boys all are giving very very slow delay delivery, i told to them no of time please give my product in time, but the fellows some times return the products without call us, but this is not good, i have a return pickup to snapdeal, they send mail to ecom persons about revers pickup from us at november 5th evening, they did not call me at least 7th date also, i consult here local ecom express office about this, there are saying sorry we forget it. is this answer? please take serious action on them, if next time repeat it again defiantly i will complaint local police station on them and ecom express courier. thank you.

*This is my air way bill num :[protected].
* my courier is moving like a turtle there not much distance from present location to the delivery point.
* since four days it is showing same location status is transit which is just 30 kms away.
* when you are going to deliver my courier??
* worst courier experience I'm facing now its been 14 days I ordered in snapdeal.
*very bad experience I'm not satisfied by your courier service.

Dear sir, your bhadrachalam point courier people refuse to deliver all of my orders and for the airway bill no:[protected] andAir Waybill No :[protected] Order No :SLP[protected] and
Air Waybill No :[protected] Order No :SLP[protected] and snapdeal ordr no: [protected] no body was contacted to me but they feed in your systems Reson code: 331- consignee requested for future delivery on 3/11/2016, what is this sir, i already contacted to you many times in this regard, if you are unable to deliver my pincode 507121 please don't accept but once you accepted it you have to deliver it, it is your minimum responsibility, and please tell me what is the radius of your service area from the courier point, sombody says it was 40kms, if it is 40kms my pincode area is 50kms from courier point. and they refuse to deliver even it is 23 kms from courier point.

before you entered the market (ecom express courier) i am very happy to do online shopping because fedex and indiapost were deliver my orders at my door step but when you entered many people facing the problems and disappointed due to your worst and dirty service. you are unfit to courier service please close your courier or at least close the mentioned Bhadrachalam point so that we are very happy. and we can do online shopping again.

please rectify the problem, either dont accept the orders for pincode 507121 or deliver at doorstep.

i already contacted to your bhadrachalam courier point agent on mobile no: [protected], [protected]
and one of your superior at khammam district on mobile no: [protected], but nobody respond.

please give me direct answer to my question, if the mentioned address (507121) is out of deliver area then why did you accept the parcels to this pincode even i inform to you many times. my contact details mobile: [protected]

E-commerce express agent made me to travel 10km & he forgot shipment & he said he'll deliver it to home next-day. Today he called me & he will not deliver i should go & pickup it
Their behaviour is very bad & they are speaking very roughly with me.
They are not delivering to the posted address. They are making costumers to travel to their convenient place.

Worst services by ecom expres. Never sue their services at all. They closed my account uninformed and everytime they do delay in delivery.
Worst worst worst everrrr
Worst approach given my staff evrytime.
Payments are delayed a lot.
Cannot really trust this company ever.
They will assure you that the pick up and delivery would be done on a day, but never a courier comes to pick up the product. They are fraud and they have ditched us many times.

I have placed order for 1 no samsung micro sdxc memory card with amazon. On 27th october'16 i received a massage that item will be deliver on that day. Again i received another massage that the item is out for delivery. But i regret to inform you that neither the item was delivered nor received any phone call from courier service.
Surprisingly on that day night i received another massage the item was attempted for delivery on that day, re-attempted will be done today as per request.

Today i received massage that item is out for delivery. However no phone call is received from courier service.

I then rushed to your designated courier service, "e com express courier service" at their local office, and surprisingly found that item is lying there & i collected the item from their office.
So all along courier services has given us false massages that resulted unnecessary harassment to the buyer. I suggest you to either change the courier service or immidiate step against them should be taken so that the buyers not get harassed

Though I know no action will be taken from there side but still to inform people to what extent this courier service can go.
Shipment id[protected]

A delivery boy from ph no [protected] called me at 7.30 pm on22.10.16 to deliver my ordered data cable. He was very rude and his attitude was as if I am buying it from them.I think they forget that they are just delivering it neither its their money nor its their product .that arrogant boy came to my doorstep.when asked about his zonal office number to report this he went on saying " do whatever u can I will not give u your item" .He literally stole that item in front of me.he took away my product and I could not help but watch.I informed them through mail about the harrasment and incident.I have my phone call recording and several eyewitness.it is a case of theft and woman teasing.Then I lodged a complaint to the online shopping centre against the courier service that they r using and thinking about escalating it to consumer affairs.these things must be stopped and let us all stand against it so that more can be saved from this harrasment.

Material booked on18/10/2016 for the past five days not received. your answer is till in hyderad. when i will get the parcel. i want urgent the parcel but your side is very poor. CUSTOMER CARE IS NOT MAINTAINED FROM YOUR SIDE.

HOW MANY DAYS YOU WANT TO DELIVER THE SAME.

YOUR WEBSITE TRACKING NOT WORKED.

I AM FEEL VERY POOR PERFORMANCE.

PLEASE TAKE NECESSARY ACTION TO DELIVER THE SAME

Hi,
I ordered items from shopclues and due to wrong item delivered reverse pickup is arranged with ecom express.
Shipment no.[protected]

No one came yesterday for reverse pick up for the product. But status is showing first attempt has been done and reverse pick up is incomplete. I talked to customer care executive of Ecom express in the morning . He told he will arrange reverse pick up today. I talked to Ecom express customer care executive again in the evening arround 6pm, he is saying for tomorrow pick up. Why is the delay for pick up and false status is updating ? The customer care executive was also too rude and disconnected the call.

I have ordered 2 items from cilory and 1item from snapdeal i am not getting my delivery i have tried calling several times but there is no response please help me out there is no calls from courier partner please resolve my problem. I have ordered many days ago and my order has been dispatched and its in ranchi hub so please attempt that delivery please

This is regarding shipment[protected].
I have ordered mobile back cover from flipkart, and after few days it got shipped via courier service ecom express. My delivery address is my office address so on holiday i got call regarding delivery from ecom executive. I told him to come after 2 days ie on working day.
I have not received the this shipment but still its showing delivered. Can you please look into this?

Regards,
Amit biswas
Ph-[protected]

Hi,

I supposed to receive my order by today. But i got a message from your side delivery unsuccessful, hence your courier boy or executive did not make nay call to me or tell me about my order. Please confirm now when i'll get my order. Please tell them also to contact me before they will come to give my order.

Thanks,

Priyank

[protected]/[protected]