Submit a Complaint
Claimed

Ecom Express Complaints & Reviews

www.ecomexpress.in
1.8
Updated: Mar 11, 2025
Complaints 6459
Resolved
1266
Unresolved
5193
So far, so good. Ecom Express is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Ecom Express will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Ecom Express

Having problems with Ecom Express?

File a complaint and get it resolved by Ecom Express customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Clothing, Shoes & Accessories
Ecom Express

Recently resolved complaints

View all complaints

Most useful reviews

415
Order return and refund
194
cancel an order
237
ofd lock applied

Featured stories

No delivery till now
Package still at delivery center after 7 days
Delivery delay Hyderabad recurring issue

Ecom Express reviews & complaints page 310

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sakthivelu..A.
from Tenkasi, Tamil Nadu
Oct 11, 2016
Report
Copy

Apple s5 cellphone said to have delivered on 7.10.2016 at 7.05 pm. but not received so far even on 11.10.2016 3.30 pm.

Address: 627756

Sir, the apple s5 cellphone (silver 16 gb) ordered and shipped from fliphart (supercom net) on 4.10.2016 through e.com express vide od. no.[protected] to thiru a., sakthivelu. 29 katchery street, near ponni hotel, sankarankoil. 627756. e.com express way bill no.[protected].
On site i have seen a message in e.com express descriping the above consignment was delivered on 7.10.2016 at 7.05 pm. through puliangudi branch which is...
Helpful
Found this helpful?
1 Comment
Report
Copy
A
asikali
Sep 26, 2016
Report
Copy

I'm complaining about delivery (consignee not available)

Address: 627103
Website: Customercomplaints.in

Dear,
Regarding waybill#[protected].
I'm ordered from[protected].
Daily I make tracking of my consignment.
Yesterday I saw status it's showing consignee not available. (Sunday).
Ok no problem. I awaiting today also. Till now I waiting for delivery. But now it's showing same status "consignee not available". I don't why they're making like this. And one more the delivery place near my house only 5 km (valliyoor)....
Helpful
Found this helpful?
Write a comment
Report
Copy
N
Naresh Dowpati
from Mancheral, Telangana
Sep 26, 2016
Report
Copy

Not delivered the orders

Address: New Delhi, Delhi, 507121
Website: Ecomexpress.in

Dear sir, ecom express bhadrachalam point refuse to deliver my orders at my door step with tracking no's tracking no's[protected],[protected],[protected],[protected],[protected],[protected] and[protected], as they said that the mentioned pincode 507121 is out of deliver area. If it is out of deliver area why did you accept, i already contact many times in this regard to your bhadrachalam point agent on mobile no: [protected] and one of your superior...
Helpful
Found this helpful?
1 Comment
Report
Copy
V
Vanitha Vani
from Pathankot, Punjab
Sep 22, 2016
Resolved
Report
Copy
Resolved

Snapdeal product not received

I have booked two products on snapdeal.. first booking 2 product i am not received because due to your courier wost delivery service. next product before i am booking snapdeal. till date i am not received. check your service. so arrange my booking delivery immediately. my snapdeal booking order id: [protected], order id: [protected], pls call me mymobile no...
Helpful
Found this helpful?
1 Comment
Report
Copy
N
nniraj123
from Delhi, Delhi
Sep 17, 2016
Report
Copy

Poorest service and cheating

Address: 403004
Website: www.ecomexpress.in

I have ordered a phone on Flipkart and the item was expected to be delivered on 15th September, 2016. First of all, the courier website did not update anything about my shipment even after the dispatch of my item from its origin. After that, when it reached to the destination (Goa), the courier guys did not deliver it without any reason. Instead, without any attempt to deliver they updated the status as 'Residence/office closed' which is...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
N
Neena K Kapoor
from Surat, Gujarat
Sep 15, 2016
Report
Copy

Reverse pick up order no.475913 and shipment no. 506442032

Address: New Delhi, Delhi, 110087

Reverse pickup order no.475913, was raised on 12.09.16 . i waited whole day but nobody came to collect article and no phone call was received but in evening i received a message from ecom express that shipment not collected after first attempt. After that i called on customer care no and they said it will be collected tomorrow. Till date no one came to collect article and i am getting messages from india crush to upload courier receipt as...
Helpful
Found this helpful?
3 Comments
Report
Copy
N
Nipon Dihingia
from Mumbai, Maharashtra
Sep 13, 2016
Report
Copy

Mobile phone lost

Address: Dibrugarh, Assam, 786602
Website: New Delhi

On 5th of sep, i ordered a mobile through Amazon website. It was shown that the order will be delivered by 13th of sep. The courier partner by which i were to receive the product was Ecom Express . On 8th of sep, i visited the Ecom website and checked where the order had reached. It showed that it reached my location. But it was not delivered that day. So i call upon the Ecom helpline, it took nearly 5mins they picked the call. There they...
Helpful
Found this helpful?
1 Comment
Report
Copy
D
dg kamble
from Yaval, Maharashtra
Sep 9, 2016
Report
Copy

Bad service with costumer

Address: Parbhani, Maharashtra, 431401

Respected /econ team
As a costumer I purchased sum product from snapdeal and order ecom express Aurangabad and Parbhani order id[protected]/[protected]/[protected] dt.9/9/16 after receiving messages i ask my parcel ecom office manager and delivery boy. manager tell me your product in my office but I am not delivery to you and use ravish and unofficially language.actually important factor ecom courier service is very good service...
Helpful
Found this helpful?
2 Comments
Report
Copy
C
Chilangkh
from Bongaigaon, Assam
Sep 9, 2016
Report
Copy

Shopclues Order Nos. 97465312 & 97465313 with Tracking Numbers 154457021 & 154456175 of ecom express

Address: Imphal East, Manipur

I had placed an order from Shopclues ( Order Nos. 97465312 &[protected] which is to be delivered on 3rd September & 29th August, 2016 by Ecom Express vide their tracking nos.[protected] &[protected] respectively. On 4/9/2016 at 3:02 pm I received 2 SMS from Ecom express " Your shipment ordered on shopclues will be delivered by us today" . on the same day at 06:26 pm SMS received stating that Your shipment is undelivered after 1st attempt on...
Helpful
Found this helpful?
Write a comment
Report
Copy
N
nmahakud
from Mumbai, Maharashtra
Sep 8, 2016
Report
Copy

Pest repeller cum Health Care system

Address: Dhenkanal, Odisha, 759001
Website: www.shoppingdil.com

I was told there will be six items such as sun glass, wrist watch, money purse, waist bag, leather belt, side bag and a laptop bag. But the last two items were not in the pack. Further, the quality of the sun glass and the money purse were no of the standard. Hence kingly take back the gift items and return the money as per your terms and conditions....
Helpful
Found this helpful?
Write a comment
Report
Copy
K
kesavan.c
from Sivakasi, Tamil Nadu
Sep 8, 2016
Report
Copy

Snapdeal product - product office but not delivery

Address: Erode, Tamil Nadu, 638402
Website: ECOM EXPRESS

Dear sir,
Very very bad service
My order id no :[protected]. i'm order my product 28.08.2016 in snapdel (panasonic mobile) delivery date 06.09.2016. i have resive the message (05.09.2016) (your product reached your area keep your cash ready) this message. i'm waiting 2 days but no call no message. i am go to (07.09.2016) (e com express office in sathyamangalam) i asking my product office staff. a man tell your product in my...
Helpful
Found this helpful?
Write a comment
Report
Copy
U
Udit jindal
from Delhi, Delhi
Sep 2, 2016
Report
Copy

Delivering packages late and fooling with fake status updates

Address: New Delhi, Delhi, 110035
Website: www.ecomexpress.in

I got an sms update from Ecom Express saying that my order will be delivered today.
Then @13:40, I got second sms, having an OTP to receive the package.
Then @19:13, I got third sms, saying "Dear Customer, Your shipment[protected] is undelivered after 1st attempt on[protected]. Please contact call center @[protected] Ecom Express."

Then I called customer care and the care person, said the reason for this was...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vamsi Penmatsa
from Bhimavaram, Andhra Pradesh
Aug 31, 2016
Report
Copy

Awb number 170011973

Address: New Delhi, Delhi

I haven't received my product. The product should be delivered by 24th august 2016. But till now (31st august) i had not received my product. The tracking id showing that (Product is un delivered and reason code 331). Worst services by ecom express. I ordered product from paytm worst experience. I advice not to order the product with this ecom express....
Helpful
Found this helpful?
1 Comment
Report
Copy
S
Sweetyn
from Hyderabad, Telangana
Aug 30, 2016
Report
Copy

About ur customer care

Address: 521102
Website: Ecom service

I placed a complaint for return to voonik products after submission of complaint within minutes I got a call from ur customer care person [protected] and he asked details about my complaint after that he asked my bank cust I'd no. After that I got otp he asked that also and I said y ur asking coz we want to credit ma'am this is our procedure he said again he asked my atm exp date and he asked to total some numbers with my pin no and again...
Helpful
Found this helpful?
1 Comment
Report
Copy
F
Faroo43
from Pune, Maharashtra
Aug 26, 2016
Report
Copy

ECOM courier service is not good one

Address: Pune, Maharashtra, 411057

Dear Team,

i have placed the order with order OD[protected].

Courier boys are worst man power of ecom. They dont know how to talk with customer. When they deliver the shipment. they dont come on time and when they come they dont want to wait for atleast 30 min for customer to accept delivery.

ECOM is worst service. Please dont opt for it.

Thanks....
Helpful
Found this helpful?
2 Comments
Report
Copy
S
Sheela Manivel
Aug 23, 2016
Report
Copy

Ecom express courier - very worst courier services

Address: 641659
Website: Amazon

Awb#[protected],[protected]

My parcel was reached on 11th agust'16 in my location, still nobody contact me and come to my office for deliver the item but your executives are updated the fake info like consignee not available, consignee not contactable.

Its almost over 13 days, still my parcel in my location only. During these days i received 13 parcels from bluedart, expresbees, delhivery and dtdc. How other couriers...
Helpful
Found this helpful?
Write a comment
Report
Copy
J
Jayanthi Lakashmanan
from Delhi, Delhi
Aug 23, 2016
Report
Copy

Shipment no:505799043 (order no:2026344038) revesr pickup

Address: 638656

Hello all,

Without attending the pickup simply i am getting a sms "your shipment[protected] is has not been picked up after 1st attempt on[protected]".
I am tried to reach you from this morning. Please arrange for reverse pickup.
For this item delivery also you took 18 days. For reverse pickup almost 10 days.

Please if you not able to deliver on time then stop the service for those places.
br...
Helpful
Found this helpful?
1 Comment
Report
Copy
J
Jagmeetk
from Kharagpur, West Bengal
Aug 22, 2016
Report
Copy

Complaint against delivery

Address: Ranchi, Jharkhand, 834008

I was supposed to get my product ordered from amazon on by tracking no.[protected]. I got a message on 22.8.16 morning that the product will be delivered today but after sometime i got a message that the product delivery is delayed due to customer request. This is a clear lie on the part of courier company. This is the pathetic courier service. The customer is being cheated and blamed at the same time. Customer care no. S are also not answered....
Helpful
Found this helpful?
Write a comment
Report
Copy
K
Kushal Boro
from Bengaluru, Karnataka
Aug 19, 2016
Report
Copy

Not received

Address: Cachar, Assam

My order from flipkart having courier ecom express with tracking id[protected],[protected] &[protected] is not yet received. But in racking site is showing that consignment is reached at delivery location . Also i have not received any calls/reminders from courier site. Kindly look into the matter....
Helpful
Found this helpful?
Write a comment
Report
Copy
B
Biplab Rana
from Mumbai, Maharashtra
Aug 15, 2016
Report
Copy

Returns and replacement of micromax canvas juice 3 q392 (8gb, cosmic gray)

Address: Purba Medinipur, West Bengal, 721134

Respected
Sir / madam,

As a customer i purchase a mobile name as micromax canvas juice 3 q392 (8gb, cosmic gray) from snapdeal through cash on delivery as on 11.08.2016 by home delivery through ecom plus with tin no.[protected], and ther seller name is onesto retail - hyd_mandal-voi1 and the tin no. Of the seller is [protected]. All details given below the attachment file.

Actually important factor is...
Helpful
Found this helpful?
Write a comment
Report
Copy

Related businesses

Hush Puppies
1
(136)
Allen Cooper India
1
(30)
Fashion Mall Surat
1
(32)

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
  Complete registration     Skip this step and finish later  

New Member Registration

Already a Consumer Complaints member? Log in now
  •            
    or
  Register  

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.
  OK  

User Login

Not a member of Consumer Complaints? Register now.
  •            
    or
  Login   Forgot your password?
Loading, please wait...


Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR