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FedEx Complaints & Reviews

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Updated: Aug 18, 2024
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FedEx reviews & complaints page 7

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H
hetalparikh
Jun 1, 2022
Jun 1, 2022
This thread was updated on Jun 1, 2022
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Delayed Delivery. No contact details

Address: Ahmedabad

Since April 19th (today 42nd day), my parcel has been with fedex, Delhi under the pretext that it has been held by customs. tracking showed DELAYED DUE TO CUSTOM CLEARANCE. They did not approach us for many many days asking us about any requirements. we found some high level officials from social media and asked them to help after which the staff got activated. Came to know a few days back that whenever a parcel is lost by fedex, they write...
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N
NigilaV
Jun 1, 2022
Jun 7, 2022
This thread was updated on Jun 7, 2022
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Package Stuck in Bangalore Customs for Over a Month

I sent a package in mid April of 2022, for my package to be delivered to Coimbatore India, on April 21st, 2022. It is May 31st, 2022 and the package is still in customs and it still has not been cleared. I have been calling every single day for more than a month for any package updates, and the FedEx customer service has told me that all the KYC documents have been approved and accepted of.

As I do keep calling everyday, it's...
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D
Dr. Abdul Bari
May 31, 2022
May 31, 2022
This thread was updated on May 31, 2022
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Tracing Number 272229381563

No update what going on...
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K
krajamani
May 31, 2022
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Awb 776620751469

A phone was shipped to me from the US on 19th April, AWB[protected]. It has still not been delivered. I have completed KYC and even provided every single document FedEx asked me to provide, including confirmation that I will pay the huge duty. They made me provide different documents each time and sometimes even to resend documents I sent earlier. They have absolutely no clue on what is required for clearance and only tell me it is in clearance...
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R
Raghavendra Kumar Gudla
May 31, 2022
Jun 1, 2022
This thread was updated on Jun 1, 2022
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Delay in Delivery - AWB 550092502944

Address: Bengaluru

My shipment was withheld at customs for clearance since May 3rd, 2022, and the delivery is beyond 3weeks. I submitted my KYC Documents long back on May 3rd, 2022 itself.
Later I got a confirmation mail from the Superintendent of Customs that customs cleared my shipment, but there has been no response from Fedex till now.
Kindly help me in getting my shipment at the earliest....
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R
rishad ibrahim
May 27, 2022
Jun 1, 2022
This thread was updated on Jun 1, 2022
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Shipment didn't get yet

My shipment with tracking number[protected] has been stuck at Customs since may 16, 2022. I have inquired multiple times with Customer Support and have emailed them thrice asking if there was any lapse in documentation from my side but there has been no satisfactory follow up and as of May 26, 2022, the package is still waiting at Customs. I even tried to reach them over phone but got no response.

I paid customs duty once....
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S
Shree Umiya Engineers
from Ahmedabad, Gujarat
May 27, 2022
Jul 25, 2022
This thread was updated on Jul 25, 2022
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Unnecessary Warehouse Charges

Address: Ahmedabad

We have a shipment which had been coming for china.
My Tracking Id:[protected],[protected]. There were three parcels dispatched to our place in India. But because of their negligence, they have only sent two parcels instead of three. and these 2 parcels were in customer for the past 28 days and when they sent 3rd last parcel to India, after custom clearance in Delhi customs, They gave us Custom Duty Tax Invoice and now they are...
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I
indhuj
from Chennai, Tamil Nadu
May 26, 2022
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Clearance delay - Import Commercial Invoice is incomplete.

Tracking No:[protected]
Request you to process at earliest.
Kindly support....
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S
Sandeep Nayar
May 25, 2022
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Awb # 273002081063

Your team claims that the parcel was delivered on Sunday 22 May 2022 at the office address and are refusing to entertain the complaint or readdress the grievance .
I had written a mail to FedEx team complaining that I I, Sandeep Nayar, was in Delhi being a Sunday and that the office was closed. How could I have signed the delivery receipt. Your delivery agent has delivered the parcel at a wrong address and himself signed the receipt...
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W
white swan pharmaceutical
May 25, 2022
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Regarding air bill 776502346880 776502423296

Dear Sir,
We raised complaint 1.5 month back about our 2 packages which was not delivered to our clients till date.We inquired about our packages status since 45 days but still not getting any satisfactory reply from your side.Also not getting proper status of our packages till date. so where is our packages?This is our 64th mail to fedex.so kindly update as soon as possible otherwise we will go through legal proceedings....
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R
Roshan Dinesh Mhatre
May 24, 2022
Resolved
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Resolved

I am not able to upload KYC documents on kyc.fedex.com

My important package is coming from outside India.

I am trying to upload KYC documents on kyc.fedex.com but site does not accept files.

It's throwing 400 server down error everytime I upload the files.

Please help me!...
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V
Varsha Nan
May 24, 2022
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Delay in Custom clearance- Import

My university sent a document on urgent basis but fedex did not clear it from customs. Reason for exception is- shipment not on the list of custom clearance.
I have submitted my KYC docs as well but again no response.
My entire career is at stake because of fedex. I feel its the biggest mistake of my trusting Fedex.
Please resolve my issue and clear my custom related problem.Its just a piece of paper how can custom stop...
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A
abomer
May 23, 2022
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Delay in receiving my packages

My tracking number for Fedex international priority is[protected] Its been stuck with same status "Clearance Delay" .
I have been calling Fedex customer care regularly to no avail. I have submitted the kyc and ack for payment more than 3 times but getting no response. It is 2 months now!

Please let me know when and how I can get my package....
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J
jumde
May 20, 2022
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KYC blocked!!!

Address: Achalpur

Dear customer service team,

My KYC for the shipment number[protected] is blocked. Could you please unblock it, so I can upload the docs and avoid any delay at customs?

LOOKING FORWARD TO HEAR FROM YOU!...
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J
jumde
May 20, 2022
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Online KYC blocked

Dear customer service team,

My KYC for the shipment number[protected] is blocked. Could you please unblock it, so I can upload the docs and avoid any delay at customs?
I also attached here the documents for the KYC.

LOOKING FORWARD TO HEAR FROM YOU!...
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G
Garorausafedex
from Mohali, Punjab
May 18, 2022
May 18, 2022
This thread was updated on May 18, 2022
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Custom process exhausting

A shipment was sent from USA to india and now the receiver is asked to upload the KYC documents for custom clearance. We are continuously getting an error as attached in the picture. We have called FedEx multiple times and the wait times have been more than 15-30min and no one answered the call...
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M
Mini Lic
May 18, 2022
Jun 1, 2022
This thread was updated on Jun 1, 2022
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Pending

Address: Mumbai
Website: Courier

My parcel (t.no.[protected] has crossed the destination & they are updating my parcel status everyday as it's in "local facility" despite being few kms away. I tried connecting to the support department but most of their contact no. Are invalid-not reachable with poor network. This inconsiderate-irresponsible crew doesn't respond to mails. Despite being failed to deliver on scheduled date their has not been a single call or sms from their...
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S
Sanath Vyas
May 17, 2022
May 18, 2022
This thread was updated on May 18, 2022
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FedEx KYC website is not working for Uploading documents

I have been trying to reach KYC Fedex Customer Service and no one is responding for the issues I am facing. I gathered all the required documents but I cannot upload the documents related to my shipping. I wanted to avoid any delays but as I am not getting the response I am not able to update my shipping documents...
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S
Smar89
from Hyderabad, Andhra Pradesh
May 17, 2022
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Package not delivered with no communication regarding delivery

Address: Banglore

My shipment has been stuck at Customs since, May 12th, 2022. I have called and inquired multiple times with Customer Support and have emailed them thrice asking if there was any lapse in documentation from my side but there has been no satisfactory follow-up and as of May 17, 2022, the package is still waiting at Customs. I even tried to reach them over the phone but got no response....
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P
pixiekenpachi
May 14, 2022
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No delivery on date

So today 13 may 2022 my package should have been delivered, but for some reasen it is stil "in transit" at GRACE-HOLLOGNE, BE, i understand alot of people order online and there is more work than most companies can handle.Am not the only person that's compaining about this hub!! the tracking number is[protected].Everything went good until it arrived in belgium, now it got stuck there somehow...The only thing i want is it to arrive ! they...
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