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Hathway Complaints & Reviews

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Updated: Dec 29, 2024
Complaints 6933
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2007
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Hathway reviews & complaints page 345

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G
graphikamaal
from Mumbai, Maharashtra
Sep 24, 2008
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Hathway Cheats

I booked a prepaid internet connection on 6th April, 2008 and gave a PDC. I was assured that my connection will start in a day or two after which my cheque would be submitted. However, today is 23rd May, till date I haven't got the connection, they have encashed my cheque of 618/-. I must have called each and every number by now but the result is zero. Guys don't take HATHWAY. They are cheaters, rather go for MTNL. I was simple...
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sumai96
from Mumbai, Maharashtra
Sep 24, 2008
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Hathway

BEWARE BEWARE BEWARE OF THIEVES OF HATHWAY...

I had taken the quarterly prepaid plan with 500 mb speed, there was a sudden disconnection and inspite of so many complaints nothing was done, i did waste lots of money in calling...at last i mailed them to disconnect officially and refund the prepaid amount, but i did not recieved any reply from their end, and after expiry of the subscription period they started calling for renewal...
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DR. KAMLAKAR R. BAGAL
from Mumbai, Maharashtra
Sep 24, 2008
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NON REDRESSAL OF COMPLAINT

From,
Dr. Kamlakar R. Bagal
Sai Prasad Society,
Singh Estate, Road No-2,
Opp –Basara Studio, Kandivali (East),
Mumbai 400 101

Date:

To,
The Managing Director,
Mr. Mahesh Mishra
Hathway Cable & Datacom Pvt. Ltd.,
Trade World, ‘B’ Wing, 10th Floor,
Kamla Mills Compound, Senapati Bapat Road,
Lower Parel (West),...
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V
vijayakumar Chakrapani
from Delhi, Delhi
Sep 19, 2008
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Irresponsible attitude and poor services

I am using Hathway internet broadband services at Chennai for past one year.Not a single the services of Hathway found to be good.Most of times it does not work and if it works it does not even maintain atleast 50% of speed of their assurance.If you ring to their customer service centre, it will take atleast 15-25 min to get connected to thier most inefficient staff.The response will be very callous and irritating.After constant follw up...
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A
agrawal_sachin15
from Bengaluru, Karnataka
Sep 12, 2008
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No Refund.

I took hath way connection about 1 years ago. I am requesting them to disconnect the service for last mora than one month through phone and mails. Till now i must have called them around 10 times to take back their modem and repay the amount (rs.1000/-). They say that they will do it immediately every time I call. I guess these are a bunch of shame less people.
Also, at the time of taking connection they promised me Rs 500/- Big Bazar...
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Aruna Manchanda
from Ernakulam, Kerala
Aug 29, 2008
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the transmission of cable not properly since three months.

I am residing in Bangalore. We took a cable connection and for one and a half year it worked okay though the transmission was not so good at that time too but we managed. Since the past three months the cable operators are not paying any attention to our complaint. After repeated complaints nothing has been done about it.

I gave another complaint today, I was told that I should get in box installed. The payment is rs 750/-....
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Nilesh Bhatia
from Bengaluru, Karnataka
Aug 29, 2008
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Disabled the account when the usage has still not been exceeded as per plan

I have taken a Hathway connection (Account no: 237178) since 21/04/08. The plan 256 Liteway New Quarterly entiteles the user for 1.5 GB o[censored]sage per quater. I have renewed my plan on 23/06/08. The company has disabled my account stating that my usage has exceeded the limit. As per the records they have and they have provided. Since 21/04/08 till 23/06/08 the usage is 872.504 MB and from 24/06/08-24/08/08 is 673.468 MB. In both the cases the...
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Dasmeet Singh
from Mumbai, Maharashtra
Aug 28, 2008
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Stay away from Hathway

Hathway is one of the most customer unfriendly companies I have ever come across... Few quick points:

1. Shut on sundays (if you are working and are busy on weekdays, forget getting your complaints addressed)

2. They DON'T accept credit card payments. You can't pay online. Sundays they are shut. To collect payment from home/office they charge Rs. 100... Bill Payment is a hassle in itself
br...
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S
sreekesavam
from Angamali, Kerala
Aug 22, 2008
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residential change

i have changed my residence from

6/5 second G cross, HRBR LAY OUT, KALYAN NAGAR, BANGALORE 43

to

FF1 MAHA ANUGRAHA APPARTMENTS
NO2 SANGOLI RAYANA ROAD
SUBBANNA PALYA
BANGALORE 33...
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B
Bishwajeet Pradhan
from Mumbai, Maharashtra
Aug 20, 2008
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Set top box not working properly

i had take hathway cable tv set top box. Video picture quality is very bad (macro bock & glitches are coming on most of the channel). channel are overlaping each other, when i talk to their customer care which is on hatway site (regarding this). I found that Number is invalid. Service is very worst....
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F
FIROZ USMAN KANGDA
from Bengaluru, Karnataka
Aug 13, 2008
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REGARDING CONNECTION SHIFTING CHARGES

From:-
Firoz U.Kangda
906-Jilani Complex-A,
Nr. Nishat Society, Adajan Patia,
Surat-9. Gujarat.

Date:- 09/08/2008

To,
The Hon’ble
Hathway
Mumbai.

Sub:- Regarding Connection Shifting Charge
Ref:- User Id:- JILLANI906

Respected Sir,

With the above mentioned subject & reference I the undersigned FIROZ...
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Tarun Kumar
from Mumbai, Maharashtra
Aug 11, 2008
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Non refund of my security money

My name is Tarun Kumar and my hathway a/c number iwas 208801 ( mumbai user). while taking the connection i had given the security deposit of Rs 1000. It was told that once i disconnect my services and return back the hardware my security deposit will be returned back. I used the service for more than 7-8 months and since i was moving out of city, i disconnected my service and returned back all the hardwares. I discontinued with their services...
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Rahul Joshi
from Mumbai, Maharashtra
Jul 21, 2008
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Internet speed 2Kb/sec for connection speed 256 kb/sec

Hi,

This is Rahul Joshi, I am from pune. Karve Nagar. I had taken hathway internet service and took a 256 kb/sec connection. I started facing problem and i called customer care. But see the drama, of how things work.
-- When you call your complaint is taken
-- Engineer visits and takes photos of speed by starting 2 downloads from download.com website and send it to someone.
-- Rest, you keep thinking.br...
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A
Amish Anilkumar shah
from Mumbai, Maharashtra
Jul 19, 2008
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renewal Plan not updated correctly

I have renewed my Hathway internet account on 29 June 2008. This time i have opted for the better plan than my previous one. But hathway has continued the old plan only. I have complaint about it in their call centers, their helpdesk email address and the top of it i have been to Hathway branch of kandivali(east), Mumbai for 2 times personally. Every time i am assured that this will be done in half n hr but it has not. It is now more than...
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LAKSMANIYER
from Mumbai, Maharashtra
Jul 15, 2008
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non installation of connection

We paid Rs 2359 around 5 th June to Hathway representative Mr Manohar, on the assurance that the Hathway would install internet connectivity at my residence in 3 days time. Till date there is no response from them.

In the order form it was provided two contact numbers namely Mr Abhijit ( [protected] )/ Manohar[protected], and both are not taking calls at all. In the meantime, we have been given a number of a director...
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NIRAJ JAIN
from Surat, Gujarat
Jul 14, 2008
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SLOW BROWSING

Dear sir,
My name is niraj jain, I have taken new internet connection, find below details about my a/c

Customer Name : GD COMPONENTS .
Primary E-mail Id : [protected]@hathway.com

Package Subscribed For : DS 1024 US 128 - PEXWAY Expressway 1024

DOWNLOAD SPEED COME ONLY 64KBPS AND I HAVE TAKEN PLAN OF 1MBPS

I HAVE SENT THREE MAIL TO HATHWAY, REPLY COME ONLY WE WILL DO...
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Tejas Chaudhari
from Surat, Gujarat
Jul 9, 2008
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fooling consumers on Unlimited plan

Dear sir,
Myself Tejas chaudhari from bhandup [w] would like to bring to your notice that m a regular customer of Hathway from the past 3 yrs. and using the Thruway 64 Plan. for which m paying 3, 000 rs. half yearly...

Now when i recharged this plan again 2 mnths back THERE WAS NO INTIMATION FROM HATHWAY REG NEW PLANS HAVE COME, as a result of which m paying the same 3, 000 rs half-yearly for 64kbps...Whereas they r...
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J
Josna
from Pune, Maharashtra
Jul 5, 2008
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worst service

No more words to abuse Hathway... It is absolutely a worst service.
Even i dont use Internet connection for a week, my itemised bill shows as if i consumed.
No proper response from Customer Care
I lost 5+GB carry forword....
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vimal swaroop srivastav
from Mumbai, Maharashtra
Jul 5, 2008
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Pan card

my coupun no is[protected].and my pan no is BUIPS1299A.
it has been despatched on 27 march 2008.but not delivered.
plz do something
it will be thankful....
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D
Dineshkumar Tak
from Delhi, Delhi
Jun 4, 2008
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Non refund of modem deposit

Dear Sir, I have been cheated by Hathway Internet with regards to my refundable modem deposit amount Rs.3000. I was an ex-customer (A/c 38903) of Hathway and during enrollment i paid Rs 3000 as refundable modem deposit which i haven't still received even after 18 months of service termination (Dec 2006) . I have all the relevant & official records of the payments made. Even there accounts department have the same payment information...
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