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ICICI Bank Complaints & Reviews

www.icicibank.com

3.3

Updated: Dec 13, 2025

Complaints 23730

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14270

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9460

Good! ICICI Bank values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that ICICI Bank step up their efforts to fully resolve all complaints 👍

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ICICI Bank reviews & complaints page 329

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There were three transactions that deducted in total of 3899 (1+1949+1949). They transaction id has vin*google pro. Worst experience with icici bank. Get my money refunded or i am going to windup my terms with your bank.

Aug 6, 2021

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 1, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a10z0l) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi Team,

I am trying to connect with your support person from almost 5 months now but no luck since it is available only for high priority services.

For my issue, on 30th March the amount of 688.33 got deducted from my account without my notice and even still I am not aware why it got deducted. After research in the internet I found its something related with Demat account but I have not used any Demat account and unfortunately this Deduction doesn't comes under ICICI Emergency services. So after lot of calling and waiting I have to write here and in case I don't get the money back within 2 weeks then for sure I am going to close my ICICI account and also my Credit card since now I am very much disappointed with the services.

Not sure how to reach out to you but will wait for the response or else last option I have already mentioned above.

Aug 6, 2021

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 1, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a10z0d) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I have never opt for dmc or demat account and 550 rupees get deducted from my account without any prior notice without my confirmation and also i didnt get deduction message on my registered mobile number this is a fraud

Aug 6, 2021

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 1, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a10z1t) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: pocharam telangana

My amount has been debited with wrong transactions nach_ad_rtn_chrg~tpslsip~07mar20~23
42219~[protected] rs 5 times and few other transactions 29.50 rs

Please look into this, this is the second time happening this to my account

Aug 6, 2021

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 1, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a10z1h) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: India

Hi,
My amount was deducted two times with 590/- rupees and there is no reason for the deduction, please take this on priority and do the needful.
Thanks,
Jay

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Address: Nellore ,vedayapalem

Website: Tpsl

How many days money will return back

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Without my permission my account has been deducting large amount of money over mid nights can you answer me why this is happening with you over every time when i credit money into icici this is happening everytime i want a reply from you and my money back

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T

T.bharath

Sep 2, 2020

Still I haven't received any response from ICICI

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I have credit card with 20000 limit and m not able to pay that amount due to covid — i applied moratorium bt request rejected by bank// now they have charges huge amount and asked me to pay minimum 16000 immediately and total due amount is 53616 itna jada bna dia amount 20000 ka or covid me 13000 ki salary me gher chalau ya inki jeb me dalu// mere pass marne k alawa koi option ni h ab bcz mai ye amount nhi pay kr skti or ye log 2-3 mahine me 1 lac tk phucha denge// fr kis trh haras kreneg pta ni to its bttr mera naam dead book me aa jaye to inko tasali milegi shyd

Aug 5, 2021

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 1, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a10z12) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am rajesh cheruku. 826.00 rupees has been deducted from my account as ([protected] dp chgs till jul-20)
Totally unacceptable behaviour from icici.

25/08/2020 and 31/08/2020. I have never activated and used my demat account till now. There was no prior notice.
Please help and make sure refund my money back.

Aug 5, 2021

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Sep 1, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a10z1i) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: ICICI BANK LTD., HA-304, SECTOR 3, SALT LAKE CITY, BIDHAN NAGAR - 700097, NORTH 24 PARGANAS DIST., WEST BENGAL.

Website: www.icicibank.com

Nach_ad_rtn_chrg~tpslsip~08jul20~ea85145
Nach_ad_rtn_chrg~tpslsip~10aug20~299b6f2

Aug 5, 2021

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 31, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a10vim) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Icici bank is not issuing my relieving letter for the reason "jewel loan clearance pending". It is pending at bank's end i don't know why i am not given clearance even after a month and half later. My relieving date is 20 july 2020. I am daily following up for the clearance but it seems it is being ignored. Please help to resolve this.

Regards,
Navneet lotus
Emp id 452392
[protected]

+1 photos

Sep 11, 2020

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Sep 11, 2020

Updated by Navlotus Ok

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Address: Icici bank, bund garden,pune

I had made a part payment of rs 2, 25000 in july 2016, at icici bank, bandal capital, bhusari colony, pune and was attended by a lady. That time she told me and my wife that the remaining emi tenure is 50months (Approx 4yrs), emi of rs 9211. So i was assuming that the emi will get over by sep/oct 2020. Infact the interest has come down from 10.6 to 10.2 but when i checked with customer care in mar 2020, they mentioned still emi tenure is for 24months (Till mar 2022) and outstanding amt is rs 1.93lakhs.
Loyal customers are given false information and being cheated. Also after the part payment i never received a letter from icicibank regarding part payment and balance emi tenure.

Also i dont have a job now, so. I am not in a condition to pay for further emi.
I have also opted for morotorium since mar 2020..

I have raised multiple issues some mar 20, but no. Positive resolution

ICICI Bank customer support has been notified about the posted complaint.

Aug 31, 2020

Updated by Raju Padsalge My loan number is LBPUN[protected]

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I hv made a fund trasfer on[protected] from axis bank account no-[protected] of rs 32000 towards icici direct. Fund has been debited from my axis bank account but not credited in icci demat account till date. Got a reference no through msg - info:inb/[protected]/techprocess solutions ltd from axis bank. So pl resolve my issue as soon as possible.
Raj nandani
U. [protected]@gmail.com
Icici demat ac no-[protected].

Aug 5, 2021

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Axis Bank Customer Care

from Pune, Maharashtra

Aug 31, 2020

Hi, we request you to visit the following link: https://application.axisbank.co.in/webforms/axis-support/report-fraud-dispute.as...⇄ and raise a dispute. Sorry for the trouble. Regards, Team Axis Bank.

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Hi

An amount of rs.199 has been detected from my account and the transaction reference has vsi/amazon stan. The transaction happened at 3:00 am of 31st aug 2020. I didn't make any transaction.

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Icici bank charged me rs. 826 on 25th aug, 2020. I have not been using my demat account since long time and icici never told me about this type of charges. Without notifying me they have deducted that much amount from my account.

My account no.[protected]

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Aug 5, 2021

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 31, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a10u2q) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: B-4 .TUSHAR GARDENS PIMPLE SAUDAGAR

I am the a/c holder of icici bank from last 2 months,
Now they have charged 177.5 under this category dcardfee every month
I am not aware what type of charges are these.
They never informed me regarding these charges either by email or by letter.
Who has given right to icici bank to deduct the money without informing us.
Because we kept the money in bank that give right to bank that they can do anything whatever they want.

There should be some formal process for doing all these things. I want my money to be credited in my a/c which they have deducted from my a/c. Same happend in last month and customer service is not helping out.
Can be contacted at [protected]@gmail.com

Aug 11, 2021

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2020

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Hi,

Rs.590 money is deducted from my salary account 7 (7*590=rs.4130) times in a month. Can you please let me know why these charges. The amount is deducted under the name of 7 times in a month (Nach_ad_rtn_chrg~adbldesk~05aug20~3281f8)

Aug 5, 2021

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 31, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a10u49) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Without any intimation icici deducted 570 rs from my account. If i ask they are saying demat account charges. I have never used demat account which provide by icici.

Aug 5, 2021

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 31, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a10u30) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I am r bharathan, an amount of 300 rupees has been deducted from my account[protected] in the name of dp chgs till jul2020

I have never activated and used my demat account and most importantly i don't even know that i hold a demat account till now. There was no prior notice of deduction and i haven't received any deduction message.

I need my money back and am ready to complain anywhere else if needed

Aug 5, 2021

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 31, 2020

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a10u2j) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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My account got debited 585.14 ecsrtnchg240820_sr[protected]gst. Why this happened i dont even know about this. I want my money back asap.

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Aug 5, 2021

Complaint marked as Resolved

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ICICI Bank Customer Care

from Mumbai, Maharashtra

Aug 31, 2020

Verified Support

Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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