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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 153

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Address: New Delhi, Delhi, 110059

Dear sir,
I booked railway ticketing in irctc online transaction. I got a mail from irctc thay are refund amount of rs 1160 from zkpy bank pg but i could not get the bank.
This is the mail from irctc
Pnr number :- [protected] irctc transaction id [protected] an amount of rs. 1160.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:22 april 2018
Refund processing date:23-apr-2018
Refund amount:1160
Payment option used : zaakpay pg

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Website: www.irctc.co.in

I booked tatkal ticket on 25th april for journey date of 26th april from mumbai to amritsar. Pnr is [protected]. I got a confirmed ticket.in evening when i checked into the pnr it was this ticket is released. I didnt get any cancellation message from irctc. And not even refund. This happened without my notice. If i would have got into train directly and then came to know i dont have seat booking, what would i have done in the middle of the journey. I demand for the justice and refund. Ticket charged me rs.3230 for ac 2 tier.

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Apr 30, 2018

Updated by Krutika Bhangale any update on my complaint?? i need my refund as soon as possible. the ticket was released in evening and booking was done in morning. they should have provided me alternate accommodation. but neither accommodation nor any cancellation message. and no refund also. pls look into it.

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Dear all,
I was not travelled on date 01/04/2018, train n.-22419, pnr n.-[protected], because train was delayed by more than 4hour, so i was filed the tdr at tdr filing date: 02-apr-2018 00:55:45 hrs.
But irctc not refund my money and cancelled my request wrong reason given by irctc that, as per chart passenger was travelled, this is totally wrong.

Thanks & regards
Arun kumar
[protected]

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Address: 400606

Dear sir,
Sub tatkal tickets booked through irctc.
Ref tid [protected] pnr [protected], refund id [protected], refund status: refund ed on 23/04/2018.
Re: tatkal waitlist dropped ticket not confirm ed.
With reference to above subject kindly do the needful to refund the amount to the respective account as soon as possible.
Thanks regards
Amit shah

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Address: New Delhi, Delhi, 110059

Refund of tdr, registered for pnr no.: [protected] dated 31.12.2017.
Cancellation id [protected] (Tdr)

Since, it has been more than three months (90 days) after filing tdr (Dated 31.12.2017) and no refund has been processed from the end of irctc. Several times called on telephone and mailed via e-mail to irctc but no refund has been processed till now.
Called on telephone to claim office, northern railway, new delhi but it was said that, they deal only with irctc not with the customer.

No reason has been explained for holding the money for such a long time.

Kindly, look into the matter.

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R

ramakrishna ramki

from Banswada, Telangana

Apr 25, 2018

Water bottle charged Rs. 20/- per bottle. Instead of Rs. 15/-.

Pnr [protected]
Train 12728
Doj 19.04.2018

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Address: 400703

Hello,
I have cancelled 3 tickets on 19th april, 2018, which i had booked from my irctc account and the payment was done by rupay debit card powered by kotak mahindra bank (Kmb). The details of the cancelled tickets are as follows:
1. Two tickets from mumbai to gandhidham dated 25th april, 2018.
Pnr no: [protected].
The refund amount of these tickets is rs. 690.
2. One ticket from gandhidham to dadar dated 27th april, 2018.
Pnr no: [protected].
The refund amount of this ticket is rs. 335.
Upon checking, it said that the refund is given. It's almost been a week but i still have not received the refund amount in my bank account.
I request you to look in the matter and help me out with this refund issue asap.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 19, 2018

mdarif441's response Please reply fast

Apr 24, 2018

srinivasnaira's response Sir my pnr number is [protected], the return amount Rs 440 cannot credited to my bank account

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S

srinivasnaira

from Gudivada, Andhra Pradesh

Apr 25, 2018

Sir my pnr number is [protected], the return amount Rs 440 cannot credited to my bank account

refund not received on cancellation - Comment #3078776 - Image #0

M

mdarif441

from Bhubaneshwar, Odisha

Apr 25, 2018

I booked ticket from irctc and paid thru UPI PNB
Money was deducted but ticket was not booked
Kindly refund
Amount Rs 3300
Date[protected]:37:44 (UPI Ref no[protected].
Transaction RefId : AXIWCBOXZCM2OQJLLFMZT[protected]

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First, there is no option to change gender once ticket is booked which means there is no chance that a person (Female) can commit any mistake while booking wow.

Secondly, if you really don't want to allow gender change, then keep the default option as "female" and will see how many males are perfectionists.

Third, if you don't allow gender change then ask you tcs to not ask for money. They charged me high for this mistake. What a corruption and biassness.

In good words, i will suggest that don't keep this option at all as it doesn't matter for booking.

The developer who developed this app, go and ask him if he was so intelligent that he didn't commit a single mistake while developing this app.

This is absolutely disgusting and ridiculous..

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Apr 25, 2018

Updated by archipeach The disgusting thing is I tried to submit feedback on their website twice or thrice but that page hangs when I click on submit! ***

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S

Sanjay Sardar 682

from Kolkata, West Bengal

Apr 25, 2018

I am cancelled my ticket, irctc shows my refund transaction id is [protected], transaction date is 26 Mar2018, refund id is [protected], refund amount 1100, refund date is 27 Mar 2018, and refund in PAYUMPP, but the money did not credit to my sbi account, plz take further action

irctc mobile app options - Comment #3078766 - Image #0

K

kkumarhema77

from Hyderabad, Telangana

Apr 25, 2018

Dear Sir

I Forgot User ID & Password, I have my mobile number, and my mobile number is [protected]. Please my problem solve as early as possible./

Thanking You
Hema Kumar Seeram

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My pnr is [protected]. I m travelling in 12223 ltt ers during exp departing ltt on 24 apr 18.
I have found an insect in the dal dish in lunch on 25 apr 18 shown to serving staff of pantry car at the same time.
This is a premium class train and these type of incidents placing a question mark on the services of indian railways & irctc. Because of few defaulters, whole organisation is blamed.
Plz take some necessary action against the defaulters and inform about the same and preventive measures to stop this.
Regards

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Address: 400703

Hello,
I have cancelled 3 tickets on 19th april, 2018, which i had booked from my irctc account and the payment was done by rupay debit card powered by kotak mahindra bank (Kmb). The details of the cancelled tickets are as follows:
1. Two tickets from mumbai to gandhidham dated 25th april, 2018.
Pnr no: [protected].
The refund amount of these tickets is rs. 690.
2. One ticket from gandhidham to dadar dated 27th april, 2018.
Pnr no: [protected].
The refund amount of this ticket is rs. 335.
Upon checking, it said that the refund is given. It's almost been a week but i still have not received the refund amount in my bank account.
I request you to look in the matter and help me out with this refund issue asap.

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Address: New Delhi, Delhi

Website: www.irctc.co.in

Dear sir,
Ticket cancelled on 30 march2018 till date i didnt get my refund to my bank.
Am also sent account statement 4 times. Now am tired mailed alot.
Transaction id:[protected]
Pnr no [protected]
Cancellation id:[protected].
For your ref. My compliant ticket number 8590646, 8620678, 8677430.
If there is any hope please let me know.

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Name - mohammedriaz irctc user id - riaz1786 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

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Address: Nashik, Maharashtra, 422001

Name - kamaal siddiqui irctc user id - mkkamaal
Mobile no - [protected]
I have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is kamaal. [protected]@rediff.com my original correct id is kamaal. [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Apr 25, 2018

Updated by Mohammad Kamaal Plz reply me

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Address: Vadodara, Gujarat, 390016

I tried to book the Tatkal ticket and payment was made through paytm. Amount of Rs 2236.52 was deducted from my paytm [protected], but due to non available of seat service was not rendered and received SMS that amount Rs 2190 will be refunded. Now where my difference has been gone.
This is not the first time I have faced the problem. Also 48 hrs has been crossed but still the amount not received back to my paytm account.

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Address: Mumbai City, Maharashtra, 400053

Website: IRCTC APP

I was trying to book a ticket from cstm to ang (Train 51033) dated 25-apr-18, on 24-apr-18 under the tatkal scheme for 3 passengers amounting to inr 750 through the irctc app.

The first attempt failed after entering the otp due to server issue though the payment was failed, the amount of 750 was deducted from my account
The second attempt also failed after entering the otp due session expiring, but the amount was again deducted for 750.
The thirst attempt was successful and the ticket was booked. (Pnr [protected])

Since the first & second attempt failed to booked tickets after entering the otp and the amount for the sessions were deducted for rs 750 on each transaction, i demand a full refund of rs 1500.

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S

SF7406

from Hyderabad, Telangana

Apr 24, 2018

Hi
I Forget My Password Registered Mobile Number Changed So Please Send OTP My Mail ID [protected]@gmail.com

Y

ynitesh13@

from Satara, Maharashtra

Apr 24, 2018

My ticket got cancelled automatically as it was a waitlisted. I didn't got refund credited to my account.
Transactions id: [protected]
Date: 10/4/2018
Refund id:. [protected]
Refund date:. 11/04/2018
Bank:. PAYUMPP

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I booked a tatkal ticket pnr no - [protected] in sapt karanti express from anvt to bth on 14/04/2018 but it went on waiting and did not get confromed. After 2 days it's automatically got cancelled. Now it is more than 10 days but yet i did not get my money refunded.
Name-anupam kashyap
Email-anupam. [protected]@gmail.com
Mobile no-[protected]
Pnr no-[protected]

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We wish to inform you that, with reference to refund against pnr number [[protected]] /irctc transaction id [[protected]], an amount of rs. 715.0 has been processed as per below details:
Date of cancellation of e-ticket/date of failure of e-ticket booking:19-apr-2018
Refund reference no:[protected]
Payment option used : zaakpay pg...
Irctc website show refunded but didn't get in bank account

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Address: 342003

Website: IRCTC

This is to bring to your kind notice that the train we booked on 3/4/2018 Marudhar express was running late and no message for the same was sent to us. We checked the same through NTES app and it was 9+ hours delay. I have been traveling for bank audits where in travel plans need to be on certain date. I waited the next day uptill 8:30 when the delay was even more. So had to book another train for the same date by Ranikhet express. Unfortunately I had only 2 tickets left by then, we bought train local ticket and paid the difference sum for her travel PNR [protected].

THE SMS WAS SENT INFORMING THE DELAY ON 4TH APRIL AT MIDNIGHT INFORMING DELAY OF 8PLUS HOURS. WE HAD TO RESCHEDULE OUR AUDIT PLAN AND BOOK ANOTHER TRAIN ASAP.

We have tweeted the same on irctc handle. But nothing has been done to refund the delayed train cancelled. Please do the needful.

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Address: Wardha, Maharashtra, 442001

I had done three transaction on irctc at 13/04/18 for traveling bilaspur to wardha & also nagpur to bilaspur but same time all three transaction has failed by irctc and refund didn't deposit in my account my three amount type of rs, 780/rs, 750/rs, 470 & transaction is following [protected]/[protected]/[protected] i have prescribed transaction details pls, solve my problem

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Apr 19, 2018

farjeena's response Muje bhtt Jada urgent hai

Apr 19, 2018

farjeena's response Please refund kar dijiye

Apr 19, 2018

farjeena's response Sir Muje urgently hai refund Karo please

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P

Paritosh Dubey

from Bhopal, Madhya Pradesh

Apr 23, 2018

Fooding is not up to the mark in shatabdi
Pnr [protected]
Aajate hain paise mangne . catering is too poor

F

farjeena

from kalyanpur, Rajasthan

Apr 24, 2018

Mera tickets cancel ho gaya hai paise refund nhi kiya PNR [protected] please Muje bhtt urjent hai plzzzzz refund my money Plzz please

J

Jawed [email protected]

from Mumbai, Maharashtra

Apr 25, 2018

Once again remind to you about my failed transaction refund related matter I am giving you transaction details/Trans, [protected]-Rs, 780 on 13/04/18 /trans, [protected]-Rs750/trans, [protected]-Rs, 470/all transactions done for Bilaspur to Nagpur so pls, look at my refund related matter I request to you

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Transaction id [protected]
The air line has refunded amount of 1598 on 6 march 2018. Irctc is not refunding it back to my account. It is now nearly one and half months.
Toll free number is not accessible.
I tried sending them emails but their reply is always the same... "under process".
Totally unprofessional attitude.
Will never ever recommend.

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Address: 524236

Dear sir,

I have forgotten my password. I tried to submit the answer to the secret question, but it shows "answer is incorrect", even if i give the right answer. Please send my password to the email address associated with the user id "tnarendra0"

I wish you'll look into the matter seriously, and help me.

Thanking you,
Narendra thalla
+91 [protected]
[protected]@gmail.com

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